is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
258
comparisons with EPA fuel
economy estimates .................235
detergent in fuel .....................231
filling your vehicle
with fuel ....................227,229,232
filter, specifications .........231,247
fuel pump shut-off switch .....174
gauge .........................................16
improving fuel economy ........232
low fuel warning light ..............11
octane rating ....................230,251
quality ......................................230
running out of fuel .................231
safety information relating
to automotive fuels ................227
Fuses ...................................175,176
Garage door opener ....................84
Gas cap (see Fuel cap) ............229
Gas mileage
(see Fuel economy) .................232
Gauges .........................................14
engine coolant
temperature gauge ...................14
fuel gauge ..................................16
odometer ...................................16
speedometer .............................15
tachometer ................................15
trip odometer ............................16
GAWR
(Gross Axle Weight Rating) .....167
definition .................................167
driving with a heavy load ......167
location ....................................167
GVWR (Gross
Vehicle Weight Rating) .............167
calculating ...............................167
definition .................................167
driving with a heavy load ......167
location ....................................167
Hazard flashers .........................174
Head restraints .........................112
Headlamps ...................................27aiming ...............................240,241
autolamp system .......................29
bulb specifications ..................239
daytime running lights .............27
flash to pass ..............................28
high beam .................................10
replacing bulbs .......................237
turning on and off ....................27
warning chime ..........................13
Heating ........................................31
HomeLink universal
transceiver (see Garage
door opener) ................84,85,86,87
Hood ..........................................196
Ignition .......................................251
positions of the ignition ...........71
removing the key ....................166
Infant seats
(see Safety seats) .....................137
Inspection/maintenance
(I/M) testing ..............................236
Instrument panel
cleaning ...................................245
cluster ...................................8,245
lighting up panel
and interior ...............................29
location of components ..............8
Jump-starting your vehicle ......188
Keyless entry system
autolock ...................................105
Keys .............................................71
key in ignition chime ...............14
positions of the ignition ...........71
removing from the ignition ....166
Lamps
autolamp system .......................29
bulb replacement
specifications chart ................239
cargo lamps ...............................29
daytime running light ...............27
fog lamps ...................................28
headlamps .................................27
Index
268
