²Information or emergency assistance can be requested whenever your
key is in the RUN/START position and for six minutes after the vehicle
is turned off.
²An assistance request is initiated by pressing either the Information or
Emergency control located in the overhead console.
²When a control is pressed, status messages will display on the
vehicle's message center (messages can only be displayed when the
key is in the RUN/START position).
²The vehicle's cellular phone automatically places a call to a 24 hour
emergency response center.
²When contact is made, the vehicle sends an electronic data message
to the response center's computer. This data message includes latitude
and longitude coordinates obtained from the vehicle's positioning
system and customer identification information.
²Once the data transmission is complete, the call is forwarded to a
response center operator who confirms your location using a
computerized map.
²The vehicle's cellular handset is locked-out, the phone is automatically
placed in the ªhands-freeº mode and voice communication is
established with the operator through the ªhands-freeº microphone.
²Typically, voice communication with an operator is established within
one minute after an assistance control is pressed.
²The operator verbally obtains details of your situation and, if
necessary, ties your vehicle into a three-way phone call with the
United States Auto Club or local 911 or other emergency services to
dispatch the appropriate assistance to your location.
²In most situations, only the response center can terminate an
assistance request. Once the operator terminates the call the system
will be reset.
General description
Lincoln's Remote Emergency Satellite Cellular Unit (RESCU) is designed
to expedite roadside, emergency or information assistance to motorists
who are uncertain of their location and/or are uncertain of whom to
contact for assistance.
The Lincoln RESCU system utilizes Global Positioning System (GPS)
technology and the nation's cellular phone network to track vehicle
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There may be charges incurred for certain services.
Upon receiving an Emergency Activation (by pressing the emergency
control or via an air bag activation) the Lincoln Security Response
Center relays details of the situation and the location of the vehicle to
the appropriate authorities and establishes a three-way phone call. While
the appropriate authorities dispatch help to your location, the response
center will:
²dispatch the emergency help to your location.
²when appropriate, stay in direct phone contact with you until
emergency help arrives.
²notify pre-designated family contacts or friends of the emergency
situation, if requested, or if no response is received from the vehicle.
If you are certain of your location, a direct phone call to 911 or
other emergency services may provide a faster response.
If roadside assistance is required, the Lincoln Security Response Center
will contact the Lincoln Commitment Roadside Assistance provider via
three±way phone call.
Activation and deactivation
When either of the two Lincoln RESCU controls are pressed, or the air
bags are deployed (this will activate the system as an emergency
automatically) status messages will be displayed on the vehicle's message
center, confirming an assistance request has been made.
The system can be activated whenever your ignition key is in the
RUN/START position and for six minutes after your vehicle is turned off.
Once a RESCU control has been pressed, do not attempt to crank the
engine as this may cancel the activation. In most situations, the
assistance request can only be terminated and the system reset when a
special tone is sent to the vehicle by the Lincoln Security Response
Center. (SeeAutomatic rediallater in this chapter for exceptions.)
Operation will continue even if the vehicle is turned off during an
activation (although visual feedback via the message center will not be
available in this situation).
INFO activations can be cancelled by pressing the END button on the
cellular phone.
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Cellular phone interface
The cellular phone must be connected to the vehicle and activated for
the system to work. During an activation, Lincoln RESCU takes control
of the vehicle's cellular phone. If the phone is in use, the call will be
terminated and the Lincoln Security Response Center will automatically
be dialed. The cellular handset becomes inoperative and all voice
communication with the operator is accomplished via the cellular phone's
ªhands-freeº microphone.
When an activation is terminated, your phone is left unlocked, in the ON
state and may not return to its previous call restriction or system
selection setting. It can be reprogrammed to your previous setting as
desired.
Refer to your cellular phone user's manual for further information.
Message center interface
During an activation, Lincoln RESCU communicates with the vehicle's
message center. Status messages describing the sequence of the steps
being executed are displayed, allowing you to visually follow the
activation process. The following messages are typical of those displayed
during an assistance request. They are as shown in the order in which
they would appear:
²INFO REQUEST or S.O.S. REQUEST
²CALL IN PROGRESS
²RINGING RESPONSE CENTER
²SENDING LOCATION DATA
²DATA RECEIVED
²WAITING FOR OPERATOR
Once an assistance request is made, it will typically take less than one
minute until contact is made with an operator. During voice
communication the following messages will alternately toggle on the
display:
²CID XXXXXXXXXX
²LAT XXXXXXXXXX
²LON XXXXXXXXXX
These messages respectively are the customer identification number,
vehicle latitude and vehicle longitude. Under special conditions, the
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92
operator may ask you to read the information being displayed on the
message center.
Automatic redial
As described previously, when an assistance request is made, the
vehicle's cellular phone automatically dials the Lincoln Security Response
Center's central computer and attempts to send an electronic data
message. On rare occasions, it can be difficult for the computer to
recognize the message if the cellular connection is weak or noisy. If the
transmission of the message is unsuccessful, the data call will be
terminated and the message ªREDIAL IN PROGRESSº will be displayed
on the message center. A second call will automatically be placed which
bypasses the response center's computer and is forwarded directly to an
operator.
Similarly, if the cellular call is disconnected by the network prior to
receipt of the termination tone, another call to the response center will
also automatically be dialed. The message ªREDIAL IN PROGRESSº will
be displayed on the message center and voice communication with an
operator will be restored.
During redial calls, full control of the cellular phone is returned to you.
Pressing either PWR or END on the cellular handset will terminate the
assistance request and reset the system.
Location data retransmit capability
During an activation, the Lincoln Security Response Center operator has
the capability to initiate a retransmission of the electronic data message.
This may be necessary to ensure a more precise determination of vehicle
location or to track a vehicle that is moving. To accomplish the
retransmit, a special tone is sent to the vehicle by the response center.
In this situation you will temporarily lose voice contact with the operator
and the messages ªSENDING LOCATION DATAº and ªDATA RECEIVEDº
will be respectively displayed on the message center. After the data
retransmission is complete, voice communication will be restored and the
CID, LAT, and LON message will again alternately toggle on the message
center display.
Global positioning system
Vehicle location is continuously updated via Global Positioning System
(GPS) technology. GPS was developed by the U.S. Department of
Defense for worldwide navigational and positioning purposes. It utilizes a
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²Positioning capability temporarily degraded after battery
reconnect
When your vehicle is started, the Lincoln RESCU GPS receiver begins
the process of determining vehicle location. The receiver will search the
sky and attempt to acquire signals from all visible satellites. A real-time
clock and an almanac containing detailed information about satellite
constellation are stored in the on-board computer's memory and are used
to expedite the search. If the vehicle's battery is disconnected, the clock
memory is erased and time and date are lost. Once the battery is
reconnected, it could take approximately 15 minutes to reacquire the
clock and for positioning capability to be restored. During this time, the
system will operate but the response center will not be able to identify
your location. In this situation, the operator will depend on you to
provide verbal information regarding vehicle location.
²
Inoperative if cellular signal marginal or unavailable
Since the Lincoln RESCU System utilizes the vehicle's cellular phone, it
can only be operated in geographical areas with cellular coverage.
Although approximately 90 percent of the U.S. population lives and
works in cellular coverage areas, there are various rural or mountainous
areas where coverage is marginal or does not exist. If an activation
occurs in this situation, the messages ªNO CELLULAR SIGNALº and
ªWAITING TO ACQUIREº will alternately be displayed on the message
center. If after several attempts cellular service can not be acquired, the
message ªUNABLE TO PLACE CALLº will be displayed, the assistance
request will be terminated and the phone will return to its normal
operating mode.
²
Inoperative if cellular system is busy
In a particular area, the local cellular system can only handle a limited
number of cellular calls at one time. Once volume has reached the
maximum limit, additional callers are denied access. If an activation
occurs in this situation, the messages ªCELLULAR SYSTEM BUSYº and
ªPLEASE WAITº will alternately be displayed on the message center. If
after several attempts a cellular channel cannot be acquired, the message
ªUNABLE TO PLACE CALLº will be displayed, the assistance request
will be terminated and the phone will return to its normal operating
mode.
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95
REMOTE ENTRY SYSTEM
Your remote entry system contains two remote transmitters which
provide remote control of several features. Each remote transmitter will
allow you to:
²unlock the vehicle doors without a key.
²lock all the vehicle doors without a key.
²open the trunk without a key.
²activate the personal alarm.
²open all windows and moonroof (if equipped).
²arm and disarm the perimeter anti-theft system.
²operate the illuminated entry feature.
²operate the memory seat/mirror/steering column feature (if equipped).
The remote transmitter features only operate with the ignition in the
OFF or ACC positions. For vehicles equipped with an automatic
transmission, the remote transmitter features also operate if the ignition
is in the RUN position and the gear shift is in P (Park). The personal
alarm feature, however, will not operate when the ignition is in the RUN
position.
If there is any potential remote keyless entry problem with your vehicle,
ensureALL key fobs(remote entry transmitters) are brought to the
dealership, to aid in troubleshooting.
Unlocking the doors
Press this control to unlock the
driver door and disarm the
perimeter alarm (if armed). The
interior lamps will illuminate and
the turn signal lamps will display
two short flashes (to indicate
disarming of the perimeter alarm).
If the memory seat/mirror/steering
column feature (if equipped) is
activated, the corresponding
seat/mirror/steering column
positions will be recalled.
Refer toMemory seat/mirror/steering column featurefor more
information.
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101
Press the control a second time within three seconds to unlock all the
doors.
Opening all windows and moonroof (if equipped)
Press this control and hold down for
more than one second to begin to
open all the windows and moonroof.
Release the control to stop. If the
control is held down for more than
four seconds, the windows and
moonroof will open fully.
Locking the doors
Press this control to lock all the
doors and arm the perimeter
anti-theft system (also enables the
ignition tamper security system). To
confirm all the doors, hood and
trunk are closed, the turn signal
lamps will display one short flash. If
all the doors, hood and trunk are
not closed, the turn signal lamps will
display five short flashes.
Press the control a second time
within three seconds to receive audible confirmation that all the doors,
hood and trunk are closed. The horn will sound one chirp if all the
doors, hood and trunk are closed. The horn will sound two chirps if all
the doors, hood and trunk are not closed. The audible confirmation
feature can be turned off/on through the vehicle message center (if
equipped). If your vehicle does not have a vehicle message center, the
audible confirmation feature can be turned off/on by your dealer.
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102
Driving conditions which may activate AdvanceTracyinclude:
²Taking a turn too fast
²Evasively maneuvering to avoid an accident, pedestrian or obstacle
²Hitting a patch of ice
²Changing lanes on a snow-rutted road
²Entering a snow-free road from a snow-covered side street
²Entering a paved road from a gravel road
²Hitting a curb while turning
²Driving on slick surfaces
The AdvanceTracysystem defaults to ON when the engine is started.
The system does not work when the vehicle is traveling backwards. In
reverse, ABS and Traction Controlywill continue to function. The
system uses ABS and Traction Controly(including control of the
engine) as well as its more advanced controls to enhance vehicle
stability.
The AdvanceTracyon/off control
button allows the driver to control
the availability of the Traction
Controlyand AdvanceTracy
system. This is independent of the
ABS function, which canNOTbe
switched off by the driver. The
AdvanceTracysystem status is
indicated by a warning indicator
light with a ªsliding carº icon in the
instrument cluster that will flash
when the system is active and an indicator light in the control button
that will illuminate when the system is turned OFF. In vehicles with a
message center (if equipped), the message ªADVANCETRAC OFFº is
displayed. If a failure is detected in the AdvanceTracysystem the
warning indicator light in the instrument cluster will stay ON. If the
warning indicator light in the instrument cluster remains ON while the
engine is running, have the system serviced immediately.
The AdvanceTracysystem continually monitors and checks all sensors
used in improving the stability of the vehicle. Some drivers may notice a
slight movement of the brake pedal when the system checks itself.
OFF
ATS
Driving
154