Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
264
gauge .........................................14
improving fuel economy ........235
low fuel warning light ................8
octane rating ....................234,257
quality ......................................234
running out of fuel .................235
safety information relating
to automotive fuels ................230
Fuses ...................................182,183
Garage door opener ...............93,99
Gas cap (see Fuel cap) ............233
Gas mileage
(see Fuel economy) .................235
Gauges .........................................14
engine coolant
temperature gauge ...................15
fuel gauge ..................................14
odometer ...................................15
speedometer .............................15
tachometer ................................14
trip odometer ............................16
GAWR
(Gross Axle Weight Rating) .....173
calculating ...............................175
definition .................................173
driving with a heavy load ......173
location ....................................173
GVWR (Gross
Vehicle Weight Rating) .............173
calculating ........................173,175
definition .................................173
driving with a heavy load ......173
location ....................................173
Hazard flashers .........................181
Head restraints ..................119,122
Headlamps ...................................26
aiming ...............................246,247
autolamp system .......................28
bulb specifications ..................245
daytime running lights .............26
flash to pass ..............................27
high beam ............................10,26replacing bulbs .......................241
turning on and off ....................26
warning chime ..........................13
Heating ........................................28
heater only system ...................28
rear seat controls .....................36
HomeLink universal
transceiver (see Garage
door opener) .....................93,95,96
Hood ..........................................204
Ignition .......................................257
positions of the ignition ...........81
Infant seats
(see Safety seats) .....................149
Inspection/maintenance
(I/M) testing ..............................240
Instrument panel
cleaning ...................................251
cluster ...................................8,251
lighting up
panel and interior .....................27
location of components ..............8
Jump-starting your vehicle ......197
Keyless entry system
autolock ...................................113
Keys
key in ignition chime ...............13
positions of the ignition ...........81
Lamps
autolamp system .......................28
bulb replacement
specifications chart ................245
cargo lamps ...............................27
daytime running light ...............26
headlamps .................................26
headlamps, flash to pass ..........27
instrument panel, dimming .....27
interior lamps ...............98,99,100
replacing bulbs ..240,241,243,244
Lane change indicator
(see Turn signal) ........................85
Liftgate ...............................117,118
Index
275
