2000 FORD TAURUS service

replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford and Lincoln Mercury cars and Ford and Lincoln
Mercury light trucks which are within the terms of any applicable written
new vehicle warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Customer assistance
215

Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
216

You may also contact the North American Customer Assistance Center at
1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952 or
by writing to the Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer assistance office.
Customer assistance
218

The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
Customer assistance
219

Molded splash guards
Molded vinyl floor mats
Rear decklid spoilers
Touch-up paint
Universal floor mats
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
Customer assistance
222

ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
Customer assistance
223

windows ..................................203
wiper blades ............................201
woodtone trim ........................203
Climate control (see Air
conditioning or Heating) ............18
Clock .......................................31,38
Console ........................................56
Controls
power seat .................................75
Coolant
checking and adding ..............157
refill capacities .................161,206
specifications ...................207,208
Cruise control
(see Speed control) ....................44
Customer Assistance ................130
Ford accessories
for your vehicle ......................219
Ford Extended
Service Plan ............................212
Getting assistance outside
the U.S. and Canada ..............218
Getting roadside assistance ...130
Getting the
service you need ....................212
Ordering additional
owner's literature ...................223
The Dispute
Settlement Board ...................215
Utilizing the Mediation/
Arbitration Program ...............218
Daytime running lamps
(see Lamps) ................................16
Defrost
rear window ..............................17
Dipstick
automatic
transmission fluid ...................163
engine oil .................................152
Doors
door ajar warning .......................9
lubricant specifications ..........207Driving under special
conditions
through water .........................124
Emergencies, roadside
jump-starting ..........................142
Emission control system ..........188
Engine ........................................208
check engine/
service engine soon light ...........9
cleaning ...................................201
coolant .....................................157
idle speed control ...................171
lubrication
specifications ...................207,208
refill capacities ........................206
service points ...................150,151
starting after a collision .........131
Engine block heater .................111
Engine oil ..................................152
checking and adding ..............152
dipstick ....................................152
filter, specifications .........154,205
recommendations ...................154
refill capacities ........................206
specifications ...................207,208
Exhaust fumes ..........................112
Floor mats ...................................56
Fluid capacities .........................206
Fuel ............................................178
calculating fuel economy .......184
cap ...........................................181
capacity ...................................206
choosing the right fuel ...........182
comparisons with EPA fuel
economy estimates .................187
detergent in fuel .....................184
filling your vehicle
with fuel ....................178,181,185
filter, specifications .........184,205
fuel pump shut-off switch .....131
gauge .........................................15
improving fuel economy ........184
Index
226

brake ..........................................12
charging system ........................12
check coolant ............................11
cruise indicator .........................11
door ajar ......................................9
high beam ...................................8
low coolant ................................10
low fuel ......................................10
oil pressure ...............................12
safety belt ...................................9
service engine soon ....................9
speed control ............................46
traction control active ................8
turn signal indicator ...................8
Load limits .................................123
GAWR ......................................123
GVWR ......................................123
trailer towing ..........................123
Locks
autolock .....................................69
childproof ..................................54
Lubricant specifications ....207,208
Lumbar support, seats ...............76
Mirrors .........................................51
cleaning ...................................200
heated ........................................55
side view mirrors (power) .......55
Moon roof ....................................51
Motorcraft parts .................184,205
Octane rating ............................182
Odometer .....................................15
Oil (see Engine oil) ..................152
Overdrive ...................................119
Panic alarm feature, remote
entry system ................................61
Parking brake ............................115
Parts (see Motorcraft parts) ....205
Pedals (see Power adjustable
foot pedals) .................................43
Power adjustable foot pedals .....43
Power distribution box
(see Fuses) ...............................136Power door locks ........................54
Power steering ..........................117
fluid, checking and adding ....162
fluid, refill capacity ................206
fluid, specifications ..........207,208
Radio ............................................28
Relays .................................133,138
Remote entry system ............60,61
illuminated entry ......................62
locking/unlocking doors ......60,61
opening the trunk .....................61
panic alarm ...............................61
replacement/additional
transmitters ...............................62
replacing the batteries .............63
Roof rack ...................................129
Safety belts
(see Safety restraints) .....13,78,80
81,82,83,84,86
Safety defects, reporting ..........224
Safety restraints ......78,80,81,82,83
84,85,86,88
belt minder ...............................90
cleaning the safety belts ...93,203
extension assembly ..................89
for adults ....................81,82,83,84
for children ......................100,101
lap belt ......................................87
warning light and chime ..9,13,89
Safety seats for children ..........102
Seat belts
(see Safety restraints) ...............78
Seats ............................................74
child safety seats ....................102
cleaning ............................203,204
SecuriLock passive
anti-theft system ....................70,71
Servicing your vehicle ..............148
Spark plugs,
specifications ......................205,208
Specification chart,
lubricants ............................207,208
Index
228