Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
222
capacity ...................................209
choosing the right fuel ...........189
comparisons with EPA fuel
economy estimates .................195
detergent in fuel .....................191
filling your vehicle
with fuel ....................186,188,192
filter, specifications .........192,209
fuel pump shut-off switch .....138
gauge .........................................14
improving fuel economy ........192
octane rating .............190,214,215
quality ......................................190
running out of fuel .................191
safety information relating to
automotive fuels .....................186
Fuses ...................................140,141
Gas cap (see Fuel cap) ............188
Gas mileage
(see Fuel economy) .................192
Gauges .........................................14
battery voltage gauge ...............17
engine coolant
temperature gauge ...................15
engine oil pressure gauge ........17
fuel gauge ..................................14
odometer ...................................16
speedometer .............................16
tachometer ................................15
trip odometer ............................16
GAWR
(Gross Axle Weight Rating) .....125
calculating ...............................127
definition .................................125
driving with a heavy load ......125
location ....................................125
GVWR (Gross
Vehicle Weight Rating) .............125
calculating ........................125,127
definition .................................125
driving with a heavy load ......125
location ....................................125Hazard flashers .........................138
Headlamps ...................................18
aiming ......................................202
bulb specifications ..................201
daytime running lights .............18
flash to pass ..............................19
high beam ............................11,18
replacing bulbs .......................197
turning on and off ....................18
warning chime ..........................13
Heating ........................................19
heater only system ...................19
Hood ..........................................159
Ignition ................................214,215
positions of the ignition ...........54
Infant seats (see Safety seats) ..94
Inspection/maintenance (I/M)
testing ........................................196
Instrument panel
cleaning ...................................207
cluster ...................................8,207
lighting up
panel and interior .....................19
location of components ..............8
Jump-starting your vehicle ......152
Keys
key in ignition chime ...............13
positions of the ignition ...........54
Lamps
bulb replacement
specifications chart ................201
cargo lamps ...............................19
daytime running light ...............18
fog lamps ...................................18
headlamps .................................18
headlamps, flash to pass ..........19
instrument panel, dimming .....19
interior lamps .........................202
replacing bulbs ..197,199,200,201
Lane change indicator
(see Turn signal) ........................54
Lights, warning and indicator ......8
Index
233
