WRECKER TOWING
Always unload your vehicle before towing it. The recommended method
of towing is with the drive wheels off the ground.
Before towing, make sure:
•the parking brake is released.
•if air pressure has been lost, to release the brakes manually.
Improper towing of the vehicle will not allow sufficient lubrication of the
transmission which may cause serious damage to internal transmission
components. Always follow the outlined towing procedures.
•To tow a vehicle on the front wheels,the steering wheel must be
in the straight ahead position. Secure the steering wheel with a
holding device (such as provided by a towing company).
•To tow a vehicle on the rear wheels,it will be necessary to remove
the drive axles or disconnect the driveshaft. If the drive axles are
removed, the ends of the axle housing must be sealed to prevent the
loss of axle lubricant during towing.
•To tow a vehicle with an inoperative rear axle,the rear wheels
must be raised onto a dolly or tow the vehicle on the front wheels.
•If your vehicle is equipped with tow hooks,chains must be
fastened directly to the tow hooks on the vehicle.
•If your vehicle is not equipped with tow hooks,chains must be
routed under the bottom edge of the bumper with a protection bar to
protect the bumper, and attached to the vehicle chassis. Under no
circumstances is the vehicle to be lifted or towed by attaching chains
directly to the bumper.
RAISING THE VEHICLE
Never lift the vehicle by the bumper. When raising the vehicle, attach
chains to or place the jack(s) directly beneath the main structural
members of the vehicle.
PUSH-STARTING YOUR VEHICLE
Avoid attempting to start a vehicle by pushing. Instead, use jumper
cables as described underJump starting your vehiclein theRoadside
emergencieschapter. Vehicles with an automatic transmission cannot be
started by pushing.
Roadside emergencies
125
•If the fluid temperature is at
approximately 20°C-49°C (68°F
- 120°F) (fluid cool or warm to
the touch), check the COLD
side of the dipstick. The fluid
level should be within the FULL
range
•If the fluid level is below the ADD
line, add fluid in small amounts, continuously checking the level until
it reaches the proper level.
•If the fluid temperature is at
approximately 80°C - 110°C
(176°F - 230°F) (fluid too hot
to touch), check the HOT side
of the dipstick. The fluid level
should be within the FULL range.
•If the fluid level is below the ADD
line, add fluid in small amounts,
continuously checking the level until it reaches the proper level.
A low fluid level may indicate a leak in the power steering system.
Inspect the power steering system and repair the leak. If necessary, see
your dealer or a qualified service technician.
To avoid damage to the power steering system,do notoperate the
vehicle with a low power steering fluid level.
Whenever the dipstick is installed, make sure it is properly seated and
tightened securely.
TRANSMISSION FLUID
Always dispose of used automotive fluids in a responsible manner.
Follow your community’s standards for disposing of these types of fluids.
Call your recycling center to find out about recycling automotive fluids.
Automatic transmission fluid
Refer to your Allison Automatic Transmission Operator’s Manual for
scheduled intervals for transmission fluid checks and changes. Your
transmission does not consume fluid. However, the fluid level should be
checked if the transmission is not working properly, i.e., if the
transmission slips or shifts slowly or if you notice some sign of fluid
leakage.
ADD MAX. COLDFULL
ADD MAX. HOTFULL
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137
Transmission fluid level should be checked by your dealer or a qualified
service technician.
If you must add transmission fluid, make sure the correct type of fluid is
being used. The type of fluid used is indicated in your Allison Automatic
Transmission Operator’s Manual.
Use of a non-approved automatic transmission fluid may cause
internal transmission component damage.
Manual transmission fluid
Refer to your Scheduled Maintenance Guide for transmission fluid level
checks and fluid change intervals.
Your manual transmission may be filled with an optional synthetic fluid
which allows the use of extended service intervals. A tag on the filler
plug will identify the use of the synthetic fluid.
Use only fluid that meets Ford specifications (refer toLubricant
specificationsin theCapacities and specificationchapter).
Use of a non-approved transmission fluid may cause internal
transmission component damage.
For location of the transmission filler plug, refer to your transmission
operator’s manual orTransmission Refill Capacitiesin theCapacities
and specificationschapter.
Check your transmission fluid level using the following procedure:
1. Park the vehicle on level ground.
2. Set the parking brake and shift into 1 (First) and turn the engine off.
3. Clean any dirt from around the filler plug.
4. Remove the filler plug and inspect the fluid level.
5. The fluid level should be up to the bottom of the filler plug opening.
6. If necessary, add enough fluid through the filler plug opening so that
the fluid level is at the bottom of the opening.
7. Clean and install the filler plug securely.
Drain and refill your transmission fluid using the following procedure:
1. Drain the transmission while the fluid is warm.
2. Park the vehicle on level ground.
3. Set the parking brake and shift into 1 (First) and turn the engine off.
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138
4. Clean any dirt from around the filler and drain plugs.
5. Remove the filler and drain plugs and drain the fluid into a suitable
container. Dispose all used automotive fluids in a responsible manner
following your local authorized standards.
6. Clean and install the drain plug securely.
7. Add enough fluid through the filler plug opening so that the fluid level
is up to the bottom of the opening.
8. Clean and install the filler plug securely.
REAR AXLE LUBRICANT
Refer to your Scheduled Maintenance Guide for rear axle lubricant level
checks and lubricant change intervals.
Your rear axle may be filled with an optional synthetic lubricant which
allows the use of extended service intervals. A tag on the filler plug will
identify the use of the synthetic lubricant.
Use only a lubricant that meets Ford specifications (refer toLubricant
specificationsin theCapacities and specificationchapter).
Use of a non-approved rear axle lubricant may cause internal axle
component damage.
Check your rear axle lubricant level using the following procedure:
1. Park the vehicle on level ground.
2. Set the parking brake and shift into N (Neutral) (automatic
transmission) or 1 (First) (manual transmission) and turn the engine off.
3. Clean any dirt from around the rear axle filler plug.
4. Remove the filler plug and inspect the lubricant level.
5. The lubricant level should be up to the bottom of the filler plug
opening.
6. If necessary, add enough lubricant through the filler plug opening so
that the lubricant level is at the bottom of the opening.
7. Clean and install the filler plug securely.
Drain and refill your rear axle lubricant using the following procedure:
1. Drain the rear axle while the lubricant is warm.
2. Park the vehicle on level ground.
Maintenance and care
139
3. Set the parking brake and shift into N (Neutral) (automatic
transmission) or 1 (First) (manual transmission) and turn the engine off.
4. Clean any dirt from around the rear axle filler and drain plugs.
5. Remove the filler and drain plugs and drain the lubricant into a
suitable container. Dispose all used automotive fluids in a responsible
manner following your local authorized standards.
6. Clean and install the drain plug securely.
7. Add enough lubricant through the filler plug opening so that the
lubricant level is up to the bottom of the opening.
8. Clean and install the filler plug securely.
BATTERY
Your vehicle is equipped with two Motorcraft maintenance-free batteries
which are mounted in a covered tray and located on the left frame rail.
The covered battery tray, depending upon application, may also have one
or two steps attached.
•Covered battery tray shown.
Battery tray with steps similar.
Maintenance and care
140
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Assistance Center.
Ford Motor Company and Ford of Canada dealerships also carry quality
parts and accessories, providing you with equipment reliability.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Assistance Center to find an authorized dealership to
help you. In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
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195
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Assistance Center to find an authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Assistance Center:
•Your telephone number (home and business)
•The name of the dealer and the city where the dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.) or the Mediation/
Arbitration Program (Canada).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
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196
You may also contact the North American Customer Assistance Center at
1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952 or
by writing to the Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer assistance office.
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200