GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford offers a
complimentary roadside assistance program. This program is separate
from the New Vehicle Limited Warranty. The service is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period (U.S.) of two years
(unlimited miles)
Roadside assistance will cover:
•jump-starts
•lock-out assistance
•towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 56 km (35 miles). Even non-warranty
related tows, like accidents or getting stuck in the mud or snow, are
covered (some exclusions apply, such as impound towing or
repossession).
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the Owner Guide
portfolio in the glove compartment.
To receive roadside assistance in the United States, call 1-800-241-3673.
In Canada call 1–800–665–2006.
Should you need to arrange roadside assistance for yourself, Ford will
reimburse a reasonable amount. To obtain information about
reimbursement, call 1-800-241-3673.
Roadside emergencies
114
WRECKER TOWING
Always unload your vehicle before towing it. The recommended method
of towing is with the drive wheels off the ground.
Before towing, make sure:
•the parking brake is released.
•if air pressure has been lost, to release the brakes manually.
Improper towing of the vehicle will not allow sufficient lubrication of the
transmission which may cause serious damage to internal transmission
components. Always follow the outlined towing procedures.
•To tow a vehicle on the front wheels,the steering wheel must be
in the straight ahead position. Secure the steering wheel with a
holding device (such as provided by a towing company).
•To tow a vehicle on the rear wheels,it will be necessary to remove
the drive axles or disconnect the driveshaft. If the drive axles are
removed, the ends of the axle housing must be sealed to prevent the
loss of axle lubricant during towing.
•To tow a vehicle with an inoperative rear axle,the rear wheels
must be raised onto a dolly or tow the vehicle on the front wheels.
•If your vehicle is equipped with tow hooks,chains must be
fastened directly to the tow hooks on the vehicle.
•If your vehicle is not equipped with tow hooks,chains must be
routed under the bottom edge of the bumper with a protection bar to
protect the bumper, and attached to the vehicle chassis. Under no
circumstances is the vehicle to be lifted or towed by attaching chains
directly to the bumper.
RAISING THE VEHICLE
Never lift the vehicle by the bumper. When raising the vehicle, attach
chains to or place the jack(s) directly beneath the main structural
members of the vehicle.
PUSH-STARTING YOUR VEHICLE
Avoid attempting to start a vehicle by pushing. Instead, use jumper
cables as described underJump starting your vehiclein theRoadside
emergencieschapter. Vehicles with an automatic transmission cannot be
started by pushing.
Roadside emergencies
125
10. Reset the air filter restriction indicator.
11. Inspect the air induction system for loose fitting, damaged or missing
components and repair as necessary.
WINDSHIELD WIPER BLADES
Check the wiper blades at least twice a year or when they seem less
effective. Substances such as tree sap and some hot wax treatments used
by commercial car washes reduce the effectiveness of wiper blades.
Checking the wiper blades
If the wiper blades do not wipe properly, clean both the windshield and
wiper blades using undiluted windshield wiper solution or a mild
detergent. Rinse thoroughly with clean water. To avoid damaging the
blades, do not use fuel, kerosene, paint thinner or other solvents.
Changing the wiper blades
To replace the wiper blades:
1. Pull the wiper arm away from the
windshield and lock into the service
position.
2. Turn the blade at an angle from
the wiper arm. Push the lock pin
manually to release the blade and
pull the wiper blade down toward
the windshield to remove it from the
arm.
3. Attach the new wiper to the
wiper arm and press it into place
until a click is heard.
Maintenance and care
146
Cleaning non-painted plastic exterior parts
Use vinyl cleaner for routine cleaning. Clean with a tar remover if
necessary. Do not clean plastic parts with thinners, solvents or
petroleum-based cleaners.
Cleaning the exterior lamps
Wash with the same detergent as the exterior of your vehicle. If
necessary, use a tar remover such as Ford Extra Strength Tar and Road
Oil Remover (B7A-19520–AA).
To avoid scratching the lamps, do not use a dry paper towel, chemical
solvents or abrasive cleaners.
Cleaning the wiper blades, windshield and rear window
If the wiper blades do not wipe properly, clean the wiper blade rubber
element with undiluted windshield washer solution or a mild detergent.
To avoid damaging the blades, do not use fuel, kerosene, paint thinner or
other solvents.
If the wiper still does not wipe properly, this could be caused by
substances on the windshield or rear window such as tree sap and some
hot wax treatments used by commercial car washes. Clean the outside of
the windshield or rear window with a non-abrasive cleaner such as Ford
Ultra-Clear Spray Glass Cleaner, (E4AZ-19C507–AA), available from your
Ford Dealer.Do notuse abrasive cleansers on glass as they may cause
scratches. The windshield or rear window is clean if beads do not form
when you rinse it with water. The windshield, rear window and wiper
blades should be cleaned on a regular basis, and blades or rubber
elements replaced when worn.
Cleaning the instrument panel
Clean with a damp cloth, then dry with a dry cloth.
Avoid cleaner or polish that increases the gloss of the upper portion of
the instrument panel. The dull finish in this area helps protect the driver
from undesirable windshield reflection.
Do not use chemical solvents or strong detergents when cleaning
the steering wheel or instrument panel to avoid contamination of
the air bag system.
Maintenance and care
166
Ford Extended Service Plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
•benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items)
•protection against repair costs after your Bumper to Bumper Warranty
expires
You may purchase Ford ESP from any participating Ford and Lincoln/
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage. (In Hawaii, rules vary. See your
dealer for details.)
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln/Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options.
Getting the service you need
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. When you need warranty repairs your selling dealer
would like you to return to it for that service, but you may also take your
vehicle to another Ford Motor Company or Ford of Canada dealership
authorized for warranty repairs. Certain warranty repairs require special
training though, so not all dealers are authorized to perform all warranty
repairs. That means that depending on the warranty repair needed, the
vehicle may need to be taken to another dealer. If a particular dealership
can not assist you, then contact the Customer Assistance Center.
Customer assistance
194
Relays ........................................115
Safety belts
(see Safety restraints) .....61,62,63
Safety defects, reporting ..........204
Safety restraints ................61,62,63
belt minder ...............................67
cleaning the safety belts ...70,167
extension assembly ..................66
for adults ..............................62,63
for children ...............................71
lap belt ......................................65
warning light
and chime ........................14,15,66
Safety seats for children .......72,73
Seat belts
(see Safety restraints) ...............61
Seats ............................................58
child safety seats .................72,73
Servicing your vehicle ..............179
Speed control ..............................51
Speedometer ...............................17
Starting your vehicle ..................77
jump starting ..........................125
preparing to start your
vehicle .......................................77
Tachometer .................................18
Tires
checking the pressure ............151Towing
wrecker ....................................125
Transmission
fluid, checking and adding
(automatic) .............................137
fluid, checking and adding
(manual) .................................137
manual operation ......................97
Trip odometer .............................18
Turn signal .............................12,49
Vehicle Identification
Number (VIN) ...........................173
Vehicle loading ..........................111
Warning chimes ......................10,15
Warning lights (see Lights) .......10
Washer fluid ..............................133
reservoir ..................................133
Water, Driving through .............112
Wheels .......................................147
Windows
power .........................................55
Windshield washer
fluid and wipers
checking and cleaning ............146
operation ...................................50
replacing wiper blades ...........146
Wrecker towing .........................125
Index
207