2000 FORD F150 service

Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
263

You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA
ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
Customer assistance
265

The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
Customer assistance
266

Underbody vehicle lighting
Universal floor mats
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall or cause the transmission to be
damaged or operate improperly. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
Customer assistance
270

Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
Customer assistance
271

Cleaning your vehicle ...............242
engine compartment ..............243
exterior ............................243, 246
exterior lamps .........................244
instrument cluster lens ..........245
instrument panel ....................245
interior .....................................245
plastic parts ............................244
safety belts ..............................245
washing ....................................242
waxing .....................................242
wheels ......................................243
wiper blades ............................244
Climate control (see Air
conditioning or Heating) ............60
Clock ..........................28, 34, 45, 54
Clutch
fluid ..........................................204
operation while driving ..........147
recommended shift speeds ....149
Compass, electronic ....................75
calibration .................................77
set zone adjustment .................76
Console
overhead ....................................73
Controls
power seat .................................99
Coolant
checking and adding ..............206
refill capacities ................210, 248
specifications ..................251, 253
Cruise control
(see Speed control) ....................67
Customer Assistance ................175
Ford accessories for your
vehicle .....................................266
Ford Extended
Service Plan ............................259Getting assistance outside
the U.S. and Canada ..............265
Getting roadside assistance ...175
Getting the
service you need ....................259
Ordering additional
owner's literature ...................270
The Dispute
Settlement Board ...................262
Utilizing the Mediation/
Arbitration Program ...............265
D
Daytime running lamps
(see Lamps) ................................20
Dipstick
automatic
transmission fluid ...................213
engine oil .................................200
Doors
door ajar warning .....................15
lubricant specifications ..........251
Driveline universal joint
and slip yoke .............................218
Driving under special
conditions ..........................158±159
mud ..........................................158
sand .........................................158
snow and ice ...........................159
through water .................158, 162
E
Emergencies, roadside
jump-starting ..........................190
Emission control system ..........235
Engine ........................................253
Index
274

check engine/
service engine soon light .........11
cleaning ...................................243
coolant .....................................206
fail-safe coolant ......................211
idle speed control ...................218
lubrication
specifications ..................251, 253
refill capacities ........................248
service points ..................199±200
starting after a collision .........176
Engine block heater .................136
Engine oil ..................................200
checking and adding ..............200
dipstick ....................................200
filter, specifications ........203, 247
recommendations ...................203
refill capacities ........................248
specifications ..................251, 253
Exhaust fumes ..........................137
F
Fail safe cooling ........................211
Floor mats ...................................81
Fluid capacities .........................248
Foglamps .....................................21
Four-Wheel
Drive vehicles ......................14, 153
control trac ...............................23
description ..............................156
driving off road .......................157
electronic shift ..................23, 156
indicator light ...................14, 154
lever operated shift ................154
preparing to drive your
vehicle .....................................143
Fuel ............................................227
calculating fuel economy .......231cap ...........................................230
capacity ...................................248
choosing the right fuel ...........229
comparisons with EPA
fuel economy estimates .........234
detergent in fuel .....................230
filling your vehicle
with fuel ..................227, 230, 232
filter, specifications ........231, 247
fuel pump shut-off switch .....176
gauge .........................................16
improving fuel economy ........231
low fuel warning light ..............10
octane rating ...................229, 253
quality ......................................229
running out of fuel .................230
safety information relating to
automotive fuels .....................227
Fuses ..................................177, 179
G
Garage door opener ....................74
Gas cap (see Fuel cap) ............230
Gas mileage
(see Fuel economy) .................231
Gauges .........................................16
battery voltage gauge ...............18
engine coolant
temperature gauge ...................17
engine oil pressure gauge ........19
fuel gauge ..................................16
odometer ...................................17
speedometer .............................17
tachometer ................................18
trip odometer ............................18
GAWR
(Gross Axle Weight Rating) .....160
calculating ...............................162
definition .................................160
Index
275

anti-lock brakes (ABS) ....13, 140
anti-theft ...................................13
brake ..........................................12
charging system ........................13
check coolant ............................14
cruise indicator .........................15
door ajar ....................................15
engine oil pressure ...................14
high beam .................................13
low fuel ......................................10
safety belt .................................12
service engine soon ..................11
speed control ............................71
turn signal indicator .................13
Load limits .................................160
GAWR ......................................160
GVWR ......................................160
trailer towing ..........................160
Loading instructions .................161
Locks
autolock .....................................91
Lubricant specifications ...251, 253
Lumbar support, seats .....100±101
M
Manual transmission .................147
fluid capacities ........................248
lubricant specifications ..........253
reverse .....................................152
Mirrors
automatic dimming
rearview mirror .........................77
fold away ...................................81
side view mirrors (power) .......80
Motorcraft parts ................231, 247O
Octane rating ............................229
Odometer .....................................17
Oil (see Engine oil) ..................200
Overdrive .....................................72
P
Panic alarm feature,
remote entry system ..................91
Parking brake ............................141
Parts (see Motorcraft parts) ....247
Pedals (see Power
adjustable foot pedals) ...............22
Power adjustable foot pedals .....22
Power distribution box
(see Fuses) ...............................182
Power door locks ..................79, 91
Power steering ..........................142
fluid, checking and adding ....212
fluid, refill capacity ................248
fluid, specifications .........251, 253
Preparing to
drive your vehicle .....................143
R
Radio ............................................24
Relays ........................................177
Remote entry system ...........89, 91
illuminated entry ......................94
locking/unlocking doors ...........90
panic alarm ...............................91
replacement/additional
transmitters .........................93±94
replacing the batteries .............92
Index
277