Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
²the names (if known) of all the people you contacted at the
dealership(s)
²a description of the action you expect to resolve your concern
Customer assistance
279
Driving under special
conditions ..........................172, 175
mud ..........................171±172, 174
sand .................................172, 174
snow and ice ...171, 173±174, 176
through water .........172, 174, 179
E
Emergencies, roadside
jump-starting ..........................204
Emission control system ..........252
Engine ........................................272
check engine/service engine
soon light ....................................8
cleaning ...................................260
coolant .....................................223
idle speed control ...................236
lubrication
specifications ..................269, 272
refill capacities ........................266
service points ..................215±217
starting after a collision .........190
Engine block heater .................153
Engine oil ..................................217
checking and adding ..............217
dipstick ....................................217
filter, specifications ........220, 266
recommendations ...................220
refill capacities ........................266
specifications ..................269, 272
Exhaust fumes ..........................153
F
Floor mats .................................105
Fluid capacities .........................266
Foglamps .....................................21
Four-Wheel Drive vehicles..12, 168control trac .......................33, 168
description ......................169±170
driving off road ...............171, 174
electronic shift ..........................33
preparing to drive your
vehicle .....................................158
Fuel ............................................244
calculating fuel
economy ............................18, 248
cap .......................................9, 247
capacity ...................................266
choosing the right fuel ...........246
comparisons with EPA fuel
economy estimates .................251
detergent in fuel .....................247
filling your vehicle
with fuel ..................244, 247, 249
filter, specifications ........248, 266
fuel pump shut-off switch .....190
gauge .........................................16
improving fuel economy ........248
octane rating ...................246, 272
quality ......................................246
running out of fuel .................247
safety information relating
to automotive fuels ................244
Fuses ..................................191, 193
G
Garage door opener ..............90, 94
Gas cap (see Fuel cap) ........9, 247
Gas mileage
(see Fuel economy) .................248
Gauges .........................................14
battery voltage gauge ...............16
engine coolant temperature
gauge .........................................14
engine oil pressure gauge ........16
fuel gauge ..................................16
Index
290
