2000 FORD EXPLORER maintenance

THE DISPUTE SETTLEMENT BOARD (U.S. only)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford and Lincoln Mercury cars and Ford and Lincoln
Mercury light trucks which are within the terms of any applicable written
new vehicle warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Customer assistance
278

Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
²the names (if known) of all the people you contacted at the
dealership(s)
²a description of the action you expect to resolve your concern
Customer assistance
279

A
Air bag supplemental
restraint system ........135±136, 140
and child safety seats ............137
description ......................136, 140
disposal ....................................143
driver air bag ..................138, 141
indicator light ...........10, 139, 142
operation .........................138, 141
passenger air bag ...........138, 141
side air bag ..............................140
Air cleaner filter .......................266
Air conditioning ..........................22
automatic temperature
control system ..........................25
rear seat controls .....................31
Air suspension ...........................158
description ..............................158
warning light .............................12
All Wheel Drive (AWD),
driving off road .........................173
Ambulance packages ....................3
Antifreeze
(see Engine coolant) ................223
Anti-lock brake system
(see Brakes) ......................155±156
Anti-theft system
warning light .............................11
Armrests ....................................105
Audio system (see Radio) .........35
Automatic transmission
driving an automatic
overdrive .........................160, 163
fluid, adding ....................229, 231
fluid, checking ................229, 231
fluid, refill capacities ..............266fluid, specification ..................272
Auxiliary power point ...............104
Axle
lubricant specifications ..269, 272
refill capacities ........................266
traction lok ..............................176
B
Battery .......................................236
acid, treating emergencies .....236
charging system
warning light .............................11
jumping a disabled battery ....204
maintenance-free ....................236
replacement, specifications ...266
servicing ..................................236
voltage gauge ............................16
Belt minder ...............................131
Brakes ........................................155
anti-lock ...........................155±156
anti-lock brake system
(ABS) warning light .........10, 156
brake warning light ..................10
fluid, checking and adding ....221
fluid, refill capacities ..............266
fluid, specifications .........269, 272
lubricant specifications ..269, 272
parking ....................................156
shift interlock ..........................159
Break-in period .............................3
C
Capacities for refilling fluids ....266
Cargo area shade ......................106
Cargo cover ...............................106
CD changer .................................77
Index
288

odometer ...................................15
speedometer .............................14
tachometer ................................15
trip odometer ............................15
GAWR (Gross Axle Weight
Rating) .......................................176
calculating ...............................178
definition .................................176
driving with a heavy load ......176
location ....................................176
GVWR (Gross Vehicle Weight
Rating) .......................................176
calculating .......................176, 178
definition .................................176
driving with a heavy load ......176
location ....................................176
H
Hazard flashers .........................190
Head restraints .................119, 123
Headlamps ...................................21
aiming ......................................259
autolamp system .......................99
bulb specifications ..................258
daytime running lights .............21
flash to pass ..............................22
high beam ...........................11, 21
replacing bulbs .......................254
turning on and off ....................21
warning chime ..........................13
Heating ........................................22
heating and air conditioning
system .......................................22
HomeLink universal
transceiver (see Garage
door opener) .........................94±98
Hood ..........................................213I
Ignition .................................81, 272
Infant seats
(see Safety seats) .....................144
Inspection/maintenance
(I/M) testing ..............................253
Instrument panel
cleaning ...................................263
cluster ..................................8, 264
lighting up panel
and interior ...............................22
location of components ..............8
J
Jack ............................................199
positioning ...............................199
storage .....................................199
Jump-starting your vehicle ......204
K
Keyless entry system ...............112
autolock ...................................114
keypad .....................................112
locking and unlocking
doors ................................113±114
programming entry code .......113
Keys
key in ignition chime ...............13
positions of the ignition ...........81
L
Lamps
bulb replacement
specifications chart ................258
cargo lamps ...............................22
daytime running light ...............21
Index
291

1Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
2Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. MERCONtand MERCONtV are not interchangeable. DO NOT
mix MERCONtand MERCONtV. Refer to your scheduled maintenance
guide to determine the correct service interval.
3Indicates only approximate dry-fill capacity. Some applications may
vary based on cooler size and if equipped with in-tank cooler. The
amount of transmission fluid and fluid level should be set by the
indication on the dipstick's normal operating range.
Filling station information
296