Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
Customer assistance
239
Floor mats ...................................81
Fluid capacities .........................226
Foglamps .....................................20
Four-Wheel Drive vehicles ..12,144
control trac ........................22,145
description ..............................145
driving off road .......................147
electronic shift ...................22,146
indicator light ...........................12
preparing to
drive your vehicle ...................140
Fuel ............................................206
calculating fuel economy .......210
cap ...........................................209
capacity ...................................226
choosing the right fuel ...........208
comparisons with EPA fuel
economy estimates .................213
detergent in fuel .....................209
filling your vehicle
with fuel ....................206,209,210
filter, specifications .........210,226
fuel pump shut-off switch .....160
gauge .........................................14
improving fuel economy ........210
low fuel warning light ................8
octane rating ....................208,232
quality ......................................208
running out of fuel .................209
safety information relating
to automotive fuels ................206
Fuses ...................................161,162
Garage door opener ....................70
Gas cap (see Fuel cap) ............209
Gas mileage
(see Fuel economy) .................210
Gauges .........................................14
battery voltage gauge ...............16
engine coolant
temperature gauge ...................15
engine oil pressure gauge ........16
fuel gauge ..................................14odometer ...................................15
speedometer .............................14
tachometer ................................16
trip odometer ............................15
GAWR
(Gross Axle Weight Rating) .....149
calculating ...............................151
definition .................................149
driving with a heavy load ......149
location ....................................149
GVWR (Gross
Vehicle Weight Rating) .............149
calculating ........................149,151
definition .................................149
driving with a heavy load ......149
location ....................................149
Hazard flashers .........................160
Head restraints ......................92,97
Headlamps ...................................19
aiming ......................................221
autolamp system .......................20
bulb specifications ..................219
daytime running lights .............19
flash to pass ..............................19
high beam ............................11,19
replacing bulbs .......................216
turning on and off ....................19
warning chime ..........................13
Heating ........................................51
heating and
air conditioning system ............51
Hood ..........................................182
Ignition .......................................232
positions of the ignition ...........62
Infant seats
(see Safety seats) .....................123
Inspection/maintenance
(I/M) testing ..............................215
Instrument panel
cleaning ...................................224
cluster ...................................8,224
Index
250
