2000 FORD EXCURSION maintenance

Cleaning the interior fabric
Remove dust and loose dirt with a whisk broom or a vacuum cleaner.
Remove fresh spots immediately. Do not use household or glass cleaners.
These agents can stain and discolor the fabric. Use a mild soap and
water solution if necessary.
Cleaning and maintaining the safety belts
Clean the safety belts with a mild soap solution recommended for
cleaning upholstery or carpets. Do not bleach or dye the belts, because
these actions may weaken the belt webbing.
Check the safety belt system periodically to make sure there are no
nicks, wear or cuts. If your vehicle has been involved in an accident,
refer to theSafety belt maintenancesection in theSeating and safety
restraintschapter.
Cleaning leather seats (if equipped)
To clean, simply use a soft cloth dampened with water and a mild soap.
Wipe the leather again with a damp cloth to remove soap residue. Dry
with a soft cloth. For tougher soiling concerns, Ford recommends using
the Deluxe Leather Care Kit F8AZ-19G253±AA, which is available from
your Ford Dealer. This mild cleaner and special pad, cleans the leather
and maintains its natural beauty. Follow the instructions on the cleaner
label. Regular cleaning of your leather upholstery helps maintain its
resiliency and color.
Do not use household cleaning products, alcohol solutions,
solvents or cleaners intended for rubber, vinyl or plastics.
Maintenance and care
203

Service refill capacities are determined by filling the rear axle to the
bottom of the filler hole with the specified lubricant.
3Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
4If equipped with auxiliary rear heater, add an additional 1.4 L (1.5
quarts).
5Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. Check the container to verify the fluid being added is of the
correct type. Refer to your scheduled maintenance guide to determine
the correct service interval.
Some transmission fluids may be labeled as dual usage, such as
MERCONtand MERCONtV. These dual usage fluids are not to be used
in an automatic transmission that requires use of the MERCONttype
fluid. However, these dual usage fluids may be used in transmissions that
require the MERCONtV type fluid.
MERCONtand MERCONtV type fluids are not interchangeable.
DO NOT mix MERCONtand MERCONtV. Use of a transmission
fluid that indicates dual usage (MERCONtand MERCONtV) in
an automatic transmission application requiring MERCONtmay
cause transmission damage. Use of any fluid other than the
recommended fluid may cause transmission damage.
6Indicates only approximate dry-fill capacity. Some applications may
vary based on cooler size and if equipped with an in-tank cooler. The
amount of transmission fluid and fluid level should be set by the
indication on the dipstick's normal operating range.
Capacities and specifications
206

ItemFord part
name or
equivalentFord part
numberFord
specification
Hinges, latches,
striker plates,
fuel filler door
hinge and seat
tracksMulti-Purpose
GreaseDOAZ-19584-AA
or
F5AZ-19G209-AAESB-M1C93-B or
ESR-M1C159-A
Transmission
/steering/parking
brake linkages
and pivots,
brake pedal
shaftPremium
Long-Life GreaseXG-1-C or
XG-1-KESA-M1C75-B
Power steering
fluid and
transfer case
fluid (if
equipped)Motorcraft
MERCONtAT FXT-2-QDX MERCONt
Automatic
transmission
2Motorcraft
MERCONtAT FXT-2-QDX MERCONt
Windshield
washer fluidUltra-clear
Windshield
Washer
ConcentrateC9AZ-19550-AC ESR-M17P5-A
1Add 236 ml (8 oz.) of Additive Friction Modifier C8AZ-19B546-A or
equivalent meeting Ford specification EST-M2C118-A for complete refill
of Traction-Lok axles. Ford design rear axles contain a synthetic
lubricant that does not require changing unless the axle has been
submerged in water.
2Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. Check the container to verify the fluid being added is of the
correct type. Refer to your scheduled maintenance guide to determine
the correct service interval.
Capacities and specifications
208

Ford Extended Service Plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items)
²protection against repair costs after your Bumper to Bumper Warranty
expires
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage. (In Hawaii, rules vary. See your
dealer for details.)
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options.
Getting the service you need
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. When you need warranty repairs your selling dealer
would like you to return to it for that service, but you may also take your
vehicle to another Ford Motor Company or Ford of Canada dealership
authorized for warranty repairs. Certain warranty repairs require special
training though, so not all dealers are authorized to perform all warranty
repairs. That means that depending on the warranty repair needed, the
vehicle may need to be taken to another dealer. If a particular dealership
can not assist you, then contact the Customer Assistance Center.
Customer assistance
212

replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD (U.S. only)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford and Lincoln Mercury cars and Ford and Lincoln
Mercury light trucks which are within the terms of any applicable written
new vehicle warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Customer assistance
215

Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
216

A
Accessory delay ..........................53
Air bag supplemental
restraint system ..........................95
and child safety seats ..............97
description ................................95
disposal ......................................99
driver air bag ............................97
indicator light .....................11, 99
operation ...................................97
passenger air bag .....................97
Air cleaner filter .......177±178, 204
Air conditioning ..........................22
auxiliary heater and air
conditioner ................................24
Antifreeze
(see Engine coolant) ................165
Anti-lock brake system
(see Brakes) ......................112±113
Anti-theft system
warning light .............................13
Audio system (see Radio) .........27
Automatic transmission
driving an automatic
overdrive .................................116
fluid, adding ............................172
fluid, checking ........................172
fluid, refill capacities ..............204
fluid, specification ..................209
Auxiliary power point .................21
Axle
lubricant specifications ..207, 209
refill capacities ........................204
traction lok ..............................179B
Battery .......................................175
acid, treating emergencies .....175
charging system warning light...12
jumping a disabled battery ....151
maintenance-free ....................175
replacement, specifications ...204
servicing ..................................175
voltage gauge ............................17
Belt minder .................................91
Brakes ........................................112
anti-lock ...........................112±113
anti-lock brake system (ABS)
warning light .....................12, 113
brake warning light ..................11
fluid, checking and adding ....163
fluid, refill capacities ..............204
fluid, specifications .........207, 209
lubricant specifications ..207, 209
parking ....................................113
shift interlock ..........................115
Break-in period .............................3
C
Capacities for refilling fluids ....204
Cargo net .....................................73
CD changer .................................39
Certification Label ....................211
Child safety restraints ..............100
child safety belts ....................100
Child safety seats ......................101
attaching with tether straps ..105
in front seat ............................102
in rear seat ..............................102
Cleaning your vehicle ...............199
engine compartment ..............201
Index
225

bulb specifications ..................198
daytime running lights .............18
flash to pass ..............................51
high beam ...........................12, 50
replacing bulbs .......................195
turning on and off ....................18
warning chime ..........................14
Heating ........................................22
heating and air conditioning
system .......................................22
Hood ..........................................159
I
Ignition .................................44, 209
Infant seats (see Safety seats)..101
Inspection/maintenance
(I/M) testing ..............................194
Instrument panel
cleaning ...................................202
cluster ..................................8, 202
lighting up panel and interior...18
location of components ..............8
J
Jump-starting your vehicle ......151
K
Keyless entry system
locking and unlocking doors ....70
programming entry code .........69
Keys
key in ignition chime ...............14
positions of the ignition ...........44L
Lamps
autolamp system .....................194
bulb replacement
specifications chart ................198
cargo lamps ...............................18
daytime running light ...............18
headlamps .................................18
headlamps, flash to pass ..........51
instrument panel, dimming .....18
interior lamps .............62±63, 198
replacing
bulbs ................194±195, 197±198
Lane change indicator
(see Turn signal) ........................44
Liftgate ........................................73
Lights, warning and indicator ......8
air bag ........................................11
anti-lock brakes (ABS) ....12, 113
anti-theft ...................................13
brake ..........................................11
charging system ........................12
check coolant ............................13
cruise indicator .........................13
door ajar ....................................13
engine oil pressure ...................13
high beam .................................12
low fuel ........................................8
safety belt .................................11
service engine soon ................8±9
turn signal indicator .................12
Load limits .................................125
GAWR ......................................125
GVWR ......................................125
trailer towing ..........................125
Loading instructions .................127
Index
228