Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
Customer assistance
186
Gas mileage
(see Fuel economy) .................158
Gauges ....................................12,13
engine coolant
temperature gauge ...................13
fuel gauge ..................................13
odometer ...................................14
speedometer .............................14
tachometer ................................15
trip odometer ............................14
GAWR
(Gross Axle Weight Rating) .....100
definition .................................100
driving with a heavy load ......100
location ....................................100
GVWR (Gross
Vehicle Weight Rating) .............100
calculating ...............................100
definition .................................100
driving with a heavy load ......100
location ....................................100
Hazard flashers .........................106
Head restraints ...........................60
Headlamps ...................................41
aiming ...............................168,169
bulb specifications ..................168
daytime running lights .............41
flash to pass ..............................42
high beam ............................11,42
replacing bulbs .......................163
turning on and off ....................41
warning chime ..........................12
Heating ........................................36
heater only system ...................36
heating and
air conditioning system ............37
Hood ..........................................129
Ignition ................................177,178
positions of the ignition ...........41
Infant seats (see Safety seats) ..78
Inspection/maintenance
(I/M) testing ..............................162Instrument panel ..........................8
cleaning ...................................173
cluster ...................................8,173
lighting up
panel and interior .....................16
location of components ..............8
Jump-starting your vehicle ......119
Keys
key in ignition chime ...............12
positions of the ignition ...........41
Lamps
bulb replacement
specifications chart ................168
cargo lamps ...............................16
daytime running light ...............41
fog lamps ...................................42
headlamps ..........................41,163
headlamps, flash to pass ..........42
instrument panel, dimming .....16
interior lamps ....................49,167
replacing bulbs ..163,165,166,167
Lane change indicator
(see Turn signal) ........................43
Lights, warning and indicator ......8
air bag ........................................10
anti-lock brakes (ABS) .......11,90
anti-theft ...................................11
brake ..........................................10
charging system ........................11
high beam .................................11
low fuel ........................................8
oil pressure ...............................12
safety belt .................................10
service engine soon ....................9
turn signal indicator .................11
Load limits .................................100
GAWR ......................................100
GVWR ......................................100
trailer towing ..........................100
Locks
childproof ..................................50
Lubricant specifications ....176,177
Index
196
