Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
214
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Customer Assistance ................127
Ford accessories
for your vehicle ......................217
Ford Extended
Service Plan ............................210
Getting assistance outside
the U.S. and Canada ..............216
Getting roadside assistance ...127
Getting the
service you need ....................210
Ordering additional
owner's literature ...................221
The Dispute
Settlement Board ...................213
Utilizing the Mediation/
Arbitration Program ...............216
Daytime running lamps
(see Lamps) ................................17
Dipstick
automatic
transmission fluid ...................165
engine oil .................................152
Doors
lubricant specifications ..........203
Driveline universal joint
and slip yoke .............................167
Driving under special
conditions
through water .........................126
Emergencies, roadside
jump-starting ..........................144
Emission control system ..........186
Engine ........................................206
check engine/
service engine soon light .........10
cleaning ...................................195
coolant .....................................158
diesel ...........................................5
fail-safe coolant ......................162
idle speed control ...................167
lubrication
specifications ...................203,206refill capacities ........................200
service points ..........................152
starting after a collision .........128
Engine block heater .................106
Engine oil ..................................152
checking and adding ..............152
dipstick ....................................152
filter, specifications .........154,199
recommendations ...................154
refill capacities ........................200
specifications ...................203,206
Exhaust fumes ..........................107
Fail safe cooling ........................162
Fluid capacities .........................200
Four-Wheel Drive vehicles
preparing to drive your
vehicle .....................................113
Fuel ............................................179
calculating fuel economy .......183
cap ...........................................182
capacity ...................................200
choosing the right fuel ...........181
comparisons with EPA fuel
economy estimates .................186
detergent in fuel .....................182
filling your vehicle
with fuel ....................179,182,183
filter, specifications .........183,199
fuel pump shut-off switch .....128
gauge .........................................14
improving fuel economy ........183
octane rating ....................181,206
quality ......................................181
running out of fuel .................182
safety information relating to
automotive fuels .....................179
Fuses ...................................130,131
Gas cap (see Fuel cap) ............182
Gas mileage
(see Fuel economy) .................183
Gauges .........................................14
battery voltage gauge ...............16
Index
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