Board membership
The Board consists of:
•three consumer representatives
•a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•the file number assigned to your application
•the toll-free phone number of the DSB’s independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•legible copies of all documents and maintenance or repair orders
relevant to the case
•the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
•the date of repair(s) and mileage at the time of occurrence(s)
•the current mileage
•the name of the dealer(s) who sold or serviced the vehicle
•a brief description of your unresolved concern
•a brief summary of the action taken by the dealer(s) and Ford Motor
Company
•the names (if known) of all the people you contacted at the
dealership(s)
•a description of the action you expect to resolve your concern
Customer assistance
211
quality ......................................183
running out of fuel .................183
safety information relating to
automotive fuels .....................179
Fuses ...................................139,140
Garage door opener ....................70
Gas cap (see Fuel cap) ............181
Gas mileage
(see Fuel economy) .................184
Gauges .........................................15
battery voltage gauge ...............19
engine coolant
temperature gauge ...................18
engine oil pressure gauge ........19
fuel gauge ..................................15
odometer ...................................17
speedometer .............................16
trip odometer ............................18
GAWR
(Gross Axle Weight Rating) .....131
definition .................................131
driving with a heavy load ......131
location ....................................131
GVWR (Gross
Vehicle Weight Rating) .............131
calculating ...............................131
definition .................................131
driving with a heavy load ......131
location ....................................131
Hazard flashers .........................138
Head restraints ...........................92
Headlamps ...................................24
aiming ......................................194
autolamp system .......................25
bulb specifications ..................194
daytime running lights .............24
flash to pass ..............................25
high beam ............................11,25
replacing bulbs .......................189
turning on and off ....................24
warning chime ..........................15
Heating ........................................26heating and air conditioning
system .......................................26
HomeLink universal
transceiver (see Garage
door opener) ................70,71,72,73
Hood ..........................................155
Ignition .......................................204
positions of the ignition ...........65
Infant seats
(see Safety seats) .....................112
Inspection/maintenance
(I/M) testing ..............................188
Instrument panel
cleaning ...................................198
cluster ...................................8,199
lighting up
panel and interior .....................24
location of components ..............8
Jump-starting your vehicle ......148
Keyless entry system .................87
autolock .....................................81
keypad .......................................87
programming entry code .........88
Keys
key in ignition chime ...............14
positions of the ignition ...........65
Lamps
autolamp system .......................25
bulb replacement
specifications chart ................194
cargo lamps ...............................24
daytime running light ...............24
headlamps .................................24
headlamps, flash to pass ..........25
instrument panel, dimming .....24
interior lamps ....................24,193
replacing bulbs .........189,191,193
Lane change indicator
(see Turn signal) ........................64
Lights, warning and indicator ......8
air bag ........................................10
air suspension ...........................12
Index
221
