2000 FORD CROWN VICTORIA towing

GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford offers a
complimentary roadside assistance program. This program is separate
from the New Vehicle Limited Warranty. The service is available:
•24–hours, seven days a week
•for the Basic warranty period (Canada) or New Vehicle Limited
Warranty period (U.S.) of three years or 60,000 km (36,000 miles),
whichever comes first on Ford and Mercury vehicles, and four years or
80,000 km (50,000 miles) on Lincoln vehicles
Roadside assistance will cover:
•changing a flat tire
•jump-starts
•lock-out assistance
•fuel delivery
•towing to the nearest Ford of Canada or Ford Motor Company
dealership, or towing to your selling dealership if within 56 km
(35 miles). Even non-warranty related tows, like accidents or getting
stuck in the mud or snow, are covered (some exclusions apply, such
as impound towing or repossession).
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, it is found in
the Roadside Assistance book in the glove compartment.
To receive roadside assistance in the United States for Ford or Mercury
vehicles, call 1-800-241-3673 or if you own a Lincoln vehicle, call
1–800–521–4140. In Canada call 1–800–665–2006.
Should you need to arrange roadside assistance for yourself, Ford will
reimburse a reasonable amount. To obtain information about
reimbursement, call 1-800-241-3673 in the United States for Ford or
Mercury vehicles; or if you own a Lincoln vehicle, call 1–800–521–4140.
Call 1–800–665–2006 in Canada.
Roadside emergencies
137

5. Loosen each wheel lug nut
one-half turn counterclockwise but
do not remove them until the wheel
is raised off the ground. Refer to
Anti-theft lug nutsfor information
on removing anti-theft lug nuts.
On vehicles equipped with
Air Suspension, turn OFF
the Air Suspension switch prior to
jacking, hoisting or towing your
vehicle.
Refer toAir suspension systemin
theDrivingchapter for more
information.
6. Put the jack in the jack notch
next to the door closest to the tire
you are changing. Turn the jack
handle clockwise until the wheel is
completely off the ground.AIR SUSPENSION
SWITCH
INTERRUPTEUR DE
LA SUSPENSION
PNEUMATIQUE
WARNING
AVERTISSEMENTOFF-ARRET
To prevent sudden
vehicle movement,
turn off air suspen-
sion switch prior to
jacking, hoisting or
towing vehicle.
Pour prévenir tout mouvement soudain du véhi-
cule, placer à l'arrêt l'interrupteur de la suspension
pneumatique avant de lever le véhicule (cric ou
pont élévateur) ou de le remorquer.
OFF
Roadside emergencies
146

WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member, your roadside assistance center.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
Before your vehicle can be towed, the air suspension control in the
luggage compartment must be turned to the OFF position (if equipped).
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company provides a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
Roadside emergencies
153

Conditions
•Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
•Carrying unnecessary weight may reduce fuel economy (approximately
0.4 km/L [1 mpg] is lost for every 180 kg [400 lb] of weight carried).
•Adding certain accessories to your vehicle (for example bug
deflectors, rollbars/light bars, running boards, ski/luggage racks) may
reduce fuel economy.
•Using fuel blended with alcohol may lower fuel economy.
•Fuel economy may decrease with lower temperatures during the first
12–16 km (8–10 miles) of driving.
•Driving on flat terrain offers improved fuel economy as compared to
driving on hilly terrain.
•Transmissions give their best fuel economy when operated in the top
cruise gear and with steady pressure on the gas pedal.
•Close windows for high speed driving.
EPA window sticker
Every new vehicle should have the EPA window sticker. Contact your
dealer if the window sticker is not supplied with your vehicle. The EPA
window sticker should be your guide for the fuel economy comparisons
with other vehicles.
It is important to note the box in the lower left corner of the window
sticker. These numbers represent the Range of L/100 km (MPG)
expected on the vehicle under optimum conditions. Your fuel economy
may vary depending upon the method of operation and conditions.
EMISSION CONTROL SYSTEM
Your vehicle is equipped with various emission control components and a
catalytic converter which will enable your vehicle to comply with
applicable exhaust emission standards. To make sure that the catalytic
converter and other emission control components continue to work
properly:
•Use only the specified fuel listed.
•Avoid running out of fuel.
•Do not turn off the ignition while your vehicle is moving, especially at
high speeds.
Maintenance and care
187

IDENTIFYING YOUR VEHICLE
Certification label
The National Highway Traffic Safety
Administration Regulations require
that a Certification Label be affixed
to a vehicle and prescribe where the
Certification Label may be located.
The Certification Label is located on
the front door latch pillar on the
driver’s side.
Vehicle identification number
The vehicle identification number is
attached to a metal tag and is
located on the driver side
instrument panel. (Please note that
in the graphic XXXX is
representative of your vehicle
identification number.)
Engine number
The engine number (the last eight numbers of the vehicle identification
number) is stamped on the engine block, transmission, frame and
transfer case (if equipped).
MFD. BY FORD MOTOR CO. IN U.S.A.
EXT PNT: XXXXXX XXXXXX RC: XX DSO: XXXX F0000
BAR INT TR TP/PS R AXLE TR SPR T0000
X XX XXX X XX X XXXX
UTC
∇FOHT-15294A10-GA
MAXIMUM LOAD=OCCUPANTS + LUGGAGE=XXXKG/XXXXLB
OCCUPANTS: X TOTAL X FR X 2ND X RR OCCUPANTS LUGGAGE
XX XXXKG/XXXXLB
TIRE: XXXX/XXXXX XXX X XXXKG/XXXXLB
PRESSURE (FR) XXX kPa/33 PSI COLD
PRESSURE (RR) XXX kPa/33 PSI COLD
TRAILER TOWING - SEE OWNER GUIDE
DATE: XXXXX GVWR:XXXXX LB/ XXXXX KG
VIN: XXXXXXXXXXXXXXXXX TYPE: XXXXXXXXXXXXXXX FGAWR: XXXXXX/XXXXXXX RGAWR: XXXXXXX/XXXXXXX
THIS VEHICLE CONFORMS TO ALL APPLICABLE FEDERAL
MOTOR VEHICLE SAFETY STANDARDS IN EFFECT ON THE
DATE OF MANUFACTURE SHOWN ABOVE.
XXXXXXXXXXXXXXXXX
Capacities and specifications
206

Ford Extended Service Plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
•benefits during the warranty period depending on the plany you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items)
•protection against repair costs after your Bumper to Bumper Warranty
expires
You may purchase Ford ESP from any participating Ford and Lincoln/
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage. (In Hawaii, rules vary. See your
dealer for details.)
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln/Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options.
Getting the service you need
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. When you need warranty repairs your selling dealer
would like you to return to it for that service, but you may also take your
vehicle to another Ford Motor Company dealership authorized for
warranty repairs. Certain warranty repairs require special training
though, so not all dealers are authorized to perform all warranty repairs.
That means that depending on the warranty repair needed, the vehicle
may need to be taken to another dealer. If a particular dealership can not
assist you, then contact the Customer Assistance Center.
Customer assistance
207

anti-lock brakes (ABS) .....11,123
brake ..........................................11
charging system ........................12
check engine ...............................9
high beam .................................11
low coolant ................................10
low fuel ........................................8
oil pressure ...............................12
overdrive off ..............................13
safety belt .................................10
speed control ............................70
traction control active ..............13
turn signal indicator .................11
Load limits .................................131
GAWR ......................................131
GVWR ......................................131
trailer towing ..........................131
Locks
autolock .....................................81
childproof ..................................79
doors ..........................................78
Lubricant specifications ....202,204
Lug nuts, anti-theft ...................147
Lumbar support, seats ...............96
Message center ...........................20
reset button ..............................20
select button .............................21
Mirrors
automatic dimming
rearview mirror .........................74
cleaning ...................................196
side view mirrors (power) .......78
Motorcraft parts .................184,201
Octane rating ............................183
Odometer .....................................17
Oil (see Engine oil) ..................157
Overdrive ..............................66,129
Panic alarm feature, remote
entry system ................................83
Parking brake ............................123
Parts (see Motorcraft parts) ....201Power distribution box
(see Fuses) ...............................142
Power door locks ...................78,81
Power steering ..........................126
fluid, checking and adding ....168
fluid, refill capacity ................201
fluid, specifications ..........202,204
Radio ............................................35
Relays .................................139,144
Remote entry system ............80,83
illuminated entry ......................83
locking/unlocking doors ...........80
opening the trunk .....................83
panic alarm ...............................83
replacement/additional
transmitters ...............................85
replacing the batteries .............84
Safety belts (see Safety
restraints) .........14,96,97,98,99,100
Safety defects, reporting ..........218
Safety restraints ....96,97,98,99,100
belt minder .............................102
cleaning the
safety belts .......................105,199
extension assembly ................101
for adults .........................97,98,99
for children ......................110,111
lap belt ....................................100
warning light
and chime ...............10,14,101,102
Safety seats for children ..........112
Seat belts
(see Safety restraints) ...............96
Seats ............................................92
child safety seats ....................112
cleaning ............................199,200
SecuriLock passive
anti-theft system ....................85,86
Servicing your vehicle ..............154
Spark plugs,
specifications ......................201,204
Special notice ................................3
Index
222

Specification chart,
lubricants ............................202,204
Speed control ..............................66
Speedometer ...............................16
Starting your vehicle .........118,120
jump starting ..........................148
Steering
speed sensitive .......................126
Steering wheel
tilting .........................................65
Tilt steering wheel ......................65
Tires ......................144,175,176,177
changing ...........................144,145
checking the pressure ............177
replacing ..................................178
rotating ....................................177
snow tires and chains ............179
tire grades ...............................176
treadwear ................................176
Towing ................................133,177
recreational towing .................135
trailer towing ..........................133
wrecker ....................................153
Traction control ........................125
off light ......................................13
Traction-lok rear axle ...............130
Transmission .............................127fluid, checking and adding
(automatic) .............................168
fluid, refill capacities ..............201
lubricant specifications ...202,204
Trip odometer .............................18
Trunk ...........................................90
remote release .....................76,83
Turn signal .............................11,64
Vehicle dimensions ...................204
Vehicle Identification
Number (VIN) ...........................206
Vehicle loading ..........................131
Ventilating your vehicle ...........121
Warning chimes ......................14,15
Warning lights (see Lights) .........8
Washer fluid ..............................161
Water, Driving through .............136
Windows
power .........................................76
Windshield washer
fluid and wipers
checking and adding fluid .....161
checking and cleaning ............174
operation ...................................64
replacing wiper blades ...........174
Wrecker towing .........................153
Index
223