2000 FORD CROWN VICTORIA engine

UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer assistance office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
Customer assistance
213

If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford’s rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
Ford Deluxe Leather and Vinyl Cleaner (not available in Canada)
Motorcraft Vinyl Cleaner (Canada only)
Ford Extra Strength Tar and Road Oil Remover* (not available in
Canada)
Ford Extra Strength Upholstery Cleaner (Canada only)
Ford Extra Strength Upholstery Cleaner (not available in Canada)
Customer assistance
214

Ford Metal Surface Cleaner
Ford Multi-Purpose Cleaner*
Motorcraft Car Wash Concentrate
Motorcraft Carlite Glass Cleaner
Ford Spot and Stain Remover*
Ford Super Premium Tire and Trim Dressing
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner (not available in Canada)
* May be sold with the Motorcraft name
FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of Ford accessories are available for your vehicle
through your local authorized Ford, Lincoln Mercury or Ford of Canada
dealer. These quality accessories have been specifically engineered to
fulfill your automotive needs; they are custom designed to complement
the style and aerodynamic appearance of your vehicle. In addition, each
accessory is made from high quality materials and meets or exceeds
Ford’s rigid engineering and safety specifications. Ford accessories are
warranted for up to 12 months or 20 000 km (12 000 miles) on all cars
and light trucks and 12 months with unlimited distance on medium/heavy
duty trucks unless the accessory is installed on a new vehicle, then the
warranty becomes the balance of the new vehicle’s warranty or the
accessories warranty, whichever is greater. See your dealer for complete
warranty information and availability.
Not all accessories are available for all models.
Vehicle Security
Remote keyless entry
Styled wheel protector locks
Vehicle security systems
Comfort and convenience
Cargo nets
Engine block heaters
Customer assistance
215

•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle’s operation.)
•Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio:
Make cheques payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
Obtaining a French owner’s guide
French Owner’s Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
Customer assistance
217

Air bag supplemental
restraint system ........................106
and child safety seats ............108
description ..............................106
disposal ....................................110
driver air bag ..........................108
indicator light ....................10,110
operation .................................108
passenger air bag ...................108
Air cleaner filter ................173,201
Air conditioning ..........................26
automatic temperature
control system ..........................28
Air suspension ...........................127
description ..............................127
warning light .............................12
Antifreeze
(see Engine coolant) ................161
Anti-lock brake system
(see Brakes) .......................122,123
Audio system (see Radio) .........35
Automatic transmission
driving an automatic
overdrive .................................128
fluid, adding ............................168
fluid, checking ........................168
fluid, refill capacities ..............201
fluid, specification ..................204
Axle
lubricant specifications ...202,204
refill capacities ........................201
traction lok ..............................130
Battery .......................................171
acid, treating emergencies .....171
charging system
warning light .............................12
jumping a disabled battery ....148
maintenance-free ....................171
replacement, specifications ...201
servicing ..................................171
voltage gauge ............................19
Belt minder ...............................102Brakes ........................................122
anti-lock ............................122,123
anti-lock brake system
(ABS) warning light ..........11,123
brake warning light ..................11
fluid, checking and adding ....160
fluid, refill capacities ..............201
fluid, specifications ..........202,204
lubricant specifications ...202,204
shift interlock ..........................127
Break-in period .............................3
Capacities for refilling fluids ....201
Cassette tape player ...................50
CD changer .................................59
Certification Label ....................206
Child safety restraints ..............111
child safety belts ....................111
Child safety seats ......................112
attaching with tether straps ..116
in front seat ............................113
in rear seat .......................113,116
Cleaning your vehicle ...............194
engine compartment ..............197
exterior ....................................196
exterior lamps .........................196
instrument panel ....................198
instrument panel lens ............199
interior ..............................199,200
mirrors .....................................196
plastic parts ............................196
safety belts ..............................199
washing ....................................195
waxing .....................................195
wheels ......................................196
windows ..................................199
wiper blades ............................197
woodtone trim ........................199
Climate control (see Air
conditioning or Heating) ............26
Clock ............................................34
Compass, electronic ....................74
calibration .................................75
Index
219

set zone adjustment .................75
Controls
power seat ............................94,95
Coolant
checking and adding ..............161
coolant temperature light ........10
refill capacities .................164,201
specifications ...................202,204
Cruise control
(see Speed control) ....................66
Customer Assistance ................137
Ford accessories for your
vehicle .....................................214
Ford Extended
Service Plan ............................207
Getting assistance outside the
U.S. and Canada .....................213
Getting roadside assistance ...137
Getting the
service you need ....................207
Ordering additional
owner’s literature ...................217
The Dispute
Settlement Board ...................210
Utilizing the Mediation/
Arbitration Program ...............213
Daytime running lamps
(see Lamps) ................................24
Defrost
rear window ..............................25
Dipstick
automatic
transmission fluid ...................168
engine oil .................................157
Doors
lubricant specifications ..........202
Driving under special
conditions
through water .........................136
Emergencies, roadside
jump-starting ..........................148
Emission control system ..........187Engine ........................................204
check engine/
service engine soon light ...........9
cleaning ...................................197
coolant .....................................161
fail-safe coolant ......................165
idle speed control ...................171
lubrication
specifications ...................202,204
refill capacities ........................201
service points ..........................156
starting after a collision .........138
Engine block heater .................120
Engine oil ..................................157
change oil soon warning,
message center .......................157
checking and adding ..............157
dipstick ....................................157
filter, specifications .........159,201
recommendations ...................159
refill capacities ........................201
specifications ...................202,204
Exhaust fumes ..........................121
Fail safe cooling ........................165
Floor mats ...................................79
Fluid capacities .........................201
Fuel ............................................179
calculating fuel economy .......184
cap ...........................................181
capacity ...................................201
choosing the right fuel ...........182
comparisons with EPA fuel
economy estimates .................187
detergent in fuel .....................183
filling your vehicle
with fuel ....................179,181,184
filter, specifications .........184,201
fuel pump shut-off switch .....138
gauge .........................................15
improving fuel economy ........184
low fuel warning light ................8
octane rating ....................183,204
Index
220

quality ......................................183
running out of fuel .................183
safety information relating to
automotive fuels .....................179
Fuses ...................................139,140
Garage door opener ....................70
Gas cap (see Fuel cap) ............181
Gas mileage
(see Fuel economy) .................184
Gauges .........................................15
battery voltage gauge ...............19
engine coolant
temperature gauge ...................18
engine oil pressure gauge ........19
fuel gauge ..................................15
odometer ...................................17
speedometer .............................16
trip odometer ............................18
GAWR
(Gross Axle Weight Rating) .....131
definition .................................131
driving with a heavy load ......131
location ....................................131
GVWR (Gross
Vehicle Weight Rating) .............131
calculating ...............................131
definition .................................131
driving with a heavy load ......131
location ....................................131
Hazard flashers .........................138
Head restraints ...........................92
Headlamps ...................................24
aiming ......................................194
autolamp system .......................25
bulb specifications ..................194
daytime running lights .............24
flash to pass ..............................25
high beam ............................11,25
replacing bulbs .......................189
turning on and off ....................24
warning chime ..........................15
Heating ........................................26heating and air conditioning
system .......................................26
HomeLink universal
transceiver (see Garage
door opener) ................70,71,72,73
Hood ..........................................155
Ignition .......................................204
positions of the ignition ...........65
Infant seats
(see Safety seats) .....................112
Inspection/maintenance
(I/M) testing ..............................188
Instrument panel
cleaning ...................................198
cluster ...................................8,199
lighting up
panel and interior .....................24
location of components ..............8
Jump-starting your vehicle ......148
Keyless entry system .................87
autolock .....................................81
keypad .......................................87
programming entry code .........88
Keys
key in ignition chime ...............14
positions of the ignition ...........65
Lamps
autolamp system .......................25
bulb replacement
specifications chart ................194
cargo lamps ...............................24
daytime running light ...............24
headlamps .................................24
headlamps, flash to pass ..........25
instrument panel, dimming .....24
interior lamps ....................24,193
replacing bulbs .........189,191,193
Lane change indicator
(see Turn signal) ........................64
Lights, warning and indicator ......8
air bag ........................................10
air suspension ...........................12
Index
221

anti-lock brakes (ABS) .....11,123
brake ..........................................11
charging system ........................12
check engine ...............................9
high beam .................................11
low coolant ................................10
low fuel ........................................8
oil pressure ...............................12
overdrive off ..............................13
safety belt .................................10
speed control ............................70
traction control active ..............13
turn signal indicator .................11
Load limits .................................131
GAWR ......................................131
GVWR ......................................131
trailer towing ..........................131
Locks
autolock .....................................81
childproof ..................................79
doors ..........................................78
Lubricant specifications ....202,204
Lug nuts, anti-theft ...................147
Lumbar support, seats ...............96
Message center ...........................20
reset button ..............................20
select button .............................21
Mirrors
automatic dimming
rearview mirror .........................74
cleaning ...................................196
side view mirrors (power) .......78
Motorcraft parts .................184,201
Octane rating ............................183
Odometer .....................................17
Oil (see Engine oil) ..................157
Overdrive ..............................66,129
Panic alarm feature, remote
entry system ................................83
Parking brake ............................123
Parts (see Motorcraft parts) ....201Power distribution box
(see Fuses) ...............................142
Power door locks ...................78,81
Power steering ..........................126
fluid, checking and adding ....168
fluid, refill capacity ................201
fluid, specifications ..........202,204
Radio ............................................35
Relays .................................139,144
Remote entry system ............80,83
illuminated entry ......................83
locking/unlocking doors ...........80
opening the trunk .....................83
panic alarm ...............................83
replacement/additional
transmitters ...............................85
replacing the batteries .............84
Safety belts (see Safety
restraints) .........14,96,97,98,99,100
Safety defects, reporting ..........218
Safety restraints ....96,97,98,99,100
belt minder .............................102
cleaning the
safety belts .......................105,199
extension assembly ................101
for adults .........................97,98,99
for children ......................110,111
lap belt ....................................100
warning light
and chime ...............10,14,101,102
Safety seats for children ..........112
Seat belts
(see Safety restraints) ...............96
Seats ............................................92
child safety seats ....................112
cleaning ............................199,200
SecuriLock passive
anti-theft system ....................85,86
Servicing your vehicle ..............154
Spark plugs,
specifications ......................201,204
Special notice ................................3
Index
222