2000 CADILLAC SEVILLE service

6-62 Fuses and Circuit Breakers
The wiring circuits in your vehicle are protected from
short circuits by a combination of fuses and circuit
breakers. This greatly reduces the chance of fires
caused by electrical problems.
Look at the silver
-colored band inside the fuse. If the
band is broken or melted, replace the fuse. Be sure you
replace a bad fuse with a new one of the identical size
and rating. If a MaxiFuse should blow, see your dealer
for service immediately.
If you ever have a problem on the road and don't have
a spare fuse, you can ªborrowº one that has the same
amperage. Pick some feature of your vehicle that you
can get along without
-- like the radio or cigarette
lighter
-- and use its fuse, if it is the correct amperage.
Replace it as soon as you can.
The MaxiFuses are located in two Bussed Electrical
Centers (BEC), one located near the engine compartment
on the passenger's side and the other under the rear seat
on the driver's side. If a MaxiFuse should blow, have
your vehicle serviced by your dealer immediately.Underhood Junction Block
The front Bussed Electrical Center (BEC) is located
in the front of the engine compartment between the
windshield washer fluid reservoir and the power steering
fluid reservoir (on the passenger's side). Lift the cover
to gain access.

7-
7-1
Section 7 Customer Assistance Information
Here you will find out how to contact Cadillac if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
7
-2 Customer Satisfaction Procedure
7
-3 Customer Assistance for Text Telephone
(TTY) Users
7
-4 Customer Assistance Offices
7
-5 GM Mobility Program for Persons
with Disabilities
7
-5 Roadside Service
7
-7 Roadside Service for the Hearing or
Speech Impaired
7
-8 Courtesy Transportation
7
-8 Transportation Options7
-10 Warranty Information
7
-10 Reporting Safety Defects to the United
States Government
7
-11 Reporting Safety Defects to the
Canadian Government
7
-11 Reporting Safety Defects to
General Motors
7
-11 Ordering Owner Publications in Canada

7-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot be
resolved by the dealership without further help, contact the
Cadillac Customer Assistance Center, 24 hours a day, by
calling 1-800-458-8006. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage

7-4
Customer Assistance Offices
Cadillac encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
Cadillac, the letter should be addressed to Cadillac's
Customer Assistance Center.
United States
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 436004
Pontiac, MI 48343-6004
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
All Overseas Locations
GMODC - Customer Communication Centre
169-007
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 905-644-4112
Fax: 905-644-4866
Caribbean Numbers
1-800-496-9992 (English) Puerto Rico
1-800-496-9993 (Spanish) Puerto Rico
1-800-751-4135 (English) Dominican Republic
1-800-751-4136 (Spanish) Dominican Republic
1-800-496-9994 U.S. Virgin Islands
1-800-389-0009 Bahamas
1-800-534-0122 Bermuda, Barbados, Antigua & B.V.I.
If toll free service is not available in the Caribbean,
call Puerto Rico 1-787-763-1315.

7-5
GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to $1,000
toward aftermarket driver
or passenger adaptive
equipment you may require
for your vehicle (hand
controls, wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1
-800-323-9935.
Text telephone (TTY) users, call 1
-800-833-9935.
GM of Canada also has a Mobility Program. Call
1
-800-GM-DRIVE (463-7483) for details. When
calling from outside Canada, please dial 1
-905-644-3063.
All TTY users call 1
-800-263-3830.
Roadside Service
Cadillac's exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage of contacting a Cadillac
advisor and, when appropriate, a Cadillac trained dealer
technician who can provide on
-site service.

7-6
Each technician travels with a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service can be reached by dialing
1
-800-882-1112, 24 hours a day, 365 days a year.
This service is provided at no charge for any
warranty
-covered situation and for a nominal charge
if the Cadillac is no longer under warranty. Roadside
Service is available only in the United States
and Canada.
Cadillac Owner Privileges
Roadside Service provides several Cadillac
Owner Privileges at ªno charge,º throughout
your 2000 Cadillac Warranty Period
-- 48 months/
50,000 miles (80 000 km).
Emergency Road Service is performed on site for the
following situations:

Towing Service

Battery Jump Starting

Lock Out Assistance

Fuel Delivery

Flat Tire Change (Covers change only)

7-7

Trip Interruption -- If your trip is interrupted due
to a warranty failure, incidental expenses may be
reimbursed during the 48 months/50,000 miles
(80 000 km) warranty period. Items covered are
hotel, meals and rental car.
Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within a 30 mile (50 km) radius of a
participating Cadillac dealership. If beyond this radius,
we will arrange to have your car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1
-800-882-1112. An experienced Roadside
Service Advisor will assist you and request the
following information:

A description of the problem

Name, home address, home telephone number

Location of your Cadillac and number you are
calling from

The model year, Vehicle Identification Number
(VIN), mileage and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1
-800-833-CMCC -- daily, 24 hours.

7-8
Courtesy Transportation
Cadillac has always exemplified quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are proud
to offer Courtesy Transportation, a customer support
program for new vehicles.
The Courtesy Transportation program is offered to
retail purchase/lease customers in conjunction with the
Bumper
-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required. This will
reduce your inconvenience during warranty repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer can help minimize your inconvenience. If your
vehicle cannot be scheduled into the service department
immediately, keep driving it until it can be scheduled for
service, unless, of course, the problem is safety
-related.
If it is, please call your dealership, let them know this,
and ask for instructions.If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in the
work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Cadillac helps
minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle service to
get you to your destination with minimal interruption of
your daily schedule. This includes a one way shuttle ride to a
destination up to 10 miles from the dealership.
Public Transportation or Fuel Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to $30 per day (five days maximum)
may be available for the use of public transportation
such as taxi or bus. In addition, should you arrange
transportation through a friend or relative,
reimbursement for reasonable fuel expenses up to
$10 per day (five day maximum) may be available.
Claim amounts should reflect actual costs and be
supported by original receipts.