2000 CADILLAC ESCALADE tow

6-50
Weatherstrips
Silicone grease on weatherstrips will make them last
longer, seal better, and not stick or squeak. Apply
silicone grease with a clean cloth at least every six
months. During very cold, damp weather more frequent
application may be required. (See ªRecommended
Fluids and Lubricantsº in the Maintenance
Schedule booklet.)
Cleaning the Outside of Your Vehicle
The paint finish on your vehicle provides beauty, depth
of color, gloss retention and durability.
Washing Your Vehicle
The best way to preserve your vehicle's finish is to keep it
clean by washing it often with lukewarm or cold water.
Don't wash your vehicle in the direct rays of the sun.
Use a car washing soap. Don't use strong soaps or
chemical detergents. Be sure to rinse the vehicle well,
removing all soap residue completely. You can get
GM
-approved cleaning products from your dealer. (See
ªAppearance Care and Materialsº in the Index.) Don't
use cleaning agents that are petroleum based, or that
contain acid or abrasives. All cleaning agents should beflushed promptly and not allowed to dry on the surface,
or they could stain. Dry the finish with a soft, clean
chamois or an all
-cotton towel to avoid surface
scratches and water spotting.
High pressure car washes may cause water to enter
your vehicle.
Cleaning Exterior Lamps/Lenses
Use lukewarm or cold water, a soft cloth and a car
washing soap to clean exterior lamps and lenses. Follow
instructions under ªWashing Your Vehicle.º
Finish Care
Occasional waxing or mild polishing of your vehicle by
hand may be necessary to remove residue from the paint
finish. You can get GM
-approved cleaning products
from your dealer. (See ªAppearance Care and Materialsº
in the Index.)
Your vehicle has a ªbasecoat/clearcoatº paint finish. The
clearcoat gives more depth and gloss to the colored
basecoat. Always use waxes and polishes that are
non
-abrasive and made for a basecoat/clearcoat
paint finish.

6-51
NOTICE:
Machine compounding or aggressive polishing on
a basecoat/clearcoat paint finish may dull the
finish or leave swirl marks.
Foreign materials such as calcium chloride and other
salts, ice melting agents, road oil and tar, tree sap, bird
droppings, chemicals from industrial chimneys, etc., can
damage your vehicle's finish if they remain on painted
surfaces. Wash the vehicle as soon as possible. If
necessary, use non
-abrasive cleaners that are marked
safe for painted surfaces to remove foreign matter.
Exterior painted surfaces are subject to aging, weather
and chemical fallout that can take their toll over a period
of years. You can help to keep the paint finish looking
new by keeping your vehicle garaged or covered
whenever possible.
Protecting Exterior Bright Metal Parts
Bright metal parts should be cleaned regularly to keep
their luster. Washing with water is all that is usually
needed. However, you may use chrome polish on
chrome or stainless steel trim, if necessary.
Use special care with aluminum trim. To avoid
damaging protective trim, never use auto or chrome
polish, steam or caustic soap to clean aluminum. A
coating of wax, rubbed to high polish, is recommended
for all bright metal parts.
Cleaning Aluminum Wheels
Keep your wheels clean using a soft clean cloth with
mild soap and water. Rinse with clean water. After
rinsing thoroughly, dry with a soft clean towel. A wax
may then be applied.
The surface of these wheels is similar to the painted
surface of your vehicle. Don't use strong soaps,
chemicals, abrasive polishes, abrasive cleaners, cleaners
with acid or abrasive cleaning brushes on them because
you could damage the surface. Do not use chrome polish
on any wheels other than chrome
-plated wheels.

7-5
GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to $1,000
toward aftermarket driver or
passenger adaptive
equipment you may require
for your vehicle (hand
controls, wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1
-800-323-9935.
Text telephone (TTY) users, call 1
-800-833-9935.
GM of Canada also has a Mobility Program. Call
1
-800-GM-DRIVE (463-7483) for details. When
calling from outside Canada, please dial 1
-905-644-3063.
All TTY users call 1
-800-263-3830.
Roadside Service
Cadillac's exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage of contacting a Cadillac
advisor and, when appropriate, a Cadillac trained dealer
technician who can provide on
-site service.

7-6
Each technician travels with a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service can be reached by dialing
1
-800-882-1112, 24 hours a day, 365 days a year.
This service is provided at no charge for any
warranty
-covered situation and for a nominal charge
if the Cadillac is no longer under warranty. Roadside
Service is available only in the United States
and Canada.
Cadillac Owner Privileges
Roadside Service provides several Cadillac
Owner Privileges at ªno charge,º throughout
your 2000 Cadillac Warranty Period
-- 48 months/
50,000 miles (80 000 km).
Emergency Road Service is performed on site for the
following situations:

Towing Service

Battery Jump Starting

Lock Out Assistance

Fuel Delivery

Flat Tire Change (Covers change only)

7-7

Trip Interruption -- If your trip is interrupted due
to a warranty failure, incidental expenses may be
reimbursed during the 48 months/50,000 miles
(80 000 km) warranty period. Items covered are
hotel, meals and rental car.
Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within a 30 mile (50 km) radius of a
participating Cadillac dealership. If beyond this radius,
we will arrange to have your car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1
-800-882-1112. An experienced Roadside
Service Advisor will assist you and request the
following information:

A description of the problem

Name, home address, home telephone number

Location of your Cadillac and number you are
calling from

The model year, Vehicle Identification Number
(VIN), mileage and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1
-800-833-CMCC -- daily, 24 hours.

7-11
REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call us at 1
-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 436004
Pontiac, MI 48343
-6004In Canada, please call us at 1
-800-263-3777 (English)
or 1
-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner's manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.