1999 VOLKSWAGEN PASSAT mileage

Air
Warranty Registration
(except factory installation)
Attach here
(for dealer use
mileage (kilometers)
after repair
or replacement.
Genuine Volkswagen replacement odometers
are supp lied
with a
Odometer
Month Day Year
(to be

Service at 10,000
1 Engine:
add if necessary
1 Automatic shift lock:
pad thickness. brake fluid level
1 Wheels: Rotate from front to rear
1 Rear spoiler: Lubricate (New Beetle only)
1 Airbag system: Visual check every 12 months regardless of mileage (kilometres)
1 1 2V starter and auxil iary battery: check (where applicable)
Next Service:
Date: ........................ .
Miles/ km: ................... .
whicheve r occurs first T
oday's date and
Volkswagen D
ealer stamp
Service at 15,000
1 Engine:

Dear owner,
This booklet contains the warranties
cable to yo ur new Volkswage n. read
th
ese warr anties to determin e your warranty right s and obliga tions.
Warr anty
cludes bumper to bumpe r coverage
for4 years or mil es, which eve r occurs
and powertrain coverage for
5
year s or
is also warranted against
corrosion perforation for p eriod of 12 years irrespective of mileage.
In additi on, your vehicle is covered by
chased a California specification vehicle, you
may als o have righ ts unde r
rantie s w hen eve r a repair to your e mi ssio n
co
ntro l system is requir ed to determine
w he
ther it is covered b y warranty.
faction in understanding the warranties that
appl y to your Volkswagen is important to us.
A ny
quest ions concerning warranty coverage
s
houl d be di recte d to:
Volkswagen Customer Center
3499 West Hamlin Road
Rochest e r Hill s,
If yo u have concern or you are not satisfied
w
ith t h e serv ice th a t yo u receive from your d
ealer,
we su gge st that yo u d is c u ss it wi th th e
Se rv ice
Manage r at your d ea le rs hip .
or write to the Volkswagen Custo mer
Volkswagen of America, Inc., pro vides
diation a nd arbitratio n service for the
ti on of d isputes arising und er thi s Limited
New Vehicle Warranty. This service is
LINE and is conducte d thro ugh
loca l offices o f th e Bette r B usin ess Bureau . If you wis h to use this ser v ice.
o f 13etter Business Bu reaus, Inc.
Notice of Add ress
Purchase
The
Act requires manufacturers to be in a
posi tion to
contac t ve hicl e owners if a
tion of a product defect becomes necessary.
I f yo u
change your address or buy a used
Volkswage n, complete on e o f the postcard s
in the
middle of thi s bookl et. need not
use this card if yo u purch ased your
swagen throug h an authorize d Volkswagen
deale
r.

afte rm arket springs, shock absorbe rs, or low­
ering kits.
This warranty does
not cover vehicles se­
vere ly damaged an d
I or decla red to be a total
loss by an i nsurer or veh icles sub sta ntially re­
assembled from
or repaired with parts ob­
tained from an
other used vehic le.
Damage or malfunctions due to lack of maintenance
This warranty does not cover damage or mal­
functions
due to failure to
scheduled ma intenance was performed in a
time ly manner.
Odometer tampering
These warranties do not cover repairs on an
Volkswagen on which the odometer has been
altered
or on which the actual mileage cannot readily be determined. windstorms,
tree sap
or other simila r
occurrences.
If the speedomete r uni t is rep laced, a
out by an authorized Volkswagen
limited New

swagen of Amer ica, i mmediate ly by
ca llin g
our toll-free number:
Tel.: 1 822-8987
If you prefer to write , plea se use the follow ing
address:
Volkswagen
Customer CARE Center
3499 West Hamlin Road
Rochester Hills, Ml
When you call or wri te, please pro vid e the
follow ing information :
28 Customer CARE
Your name, address and telep hone
number
Vehicl e Id entification Number (VIN)
Vehicle delivery date and mileage
Nature of complaint or problem
repair order (re ta in a copy for
your reco rds) or pertinen t do cuments if you are writing to us
A Cus
tomer CARE Represen tative will gathe r
a
nd carefully review all fact s relating to your
r e que st for assistance.
After thi s review is
completed, th e Custom er CARE Repr esenta­
ti
ve

If your deale r or C ustomer CARE
tiv e does not reso lve your product concern to
your satisfaction or if yo u do not wish t o
present your concern to eithe r of them, you may take ad va ntage of the m ed iatio n and
bitration serv ices of th e Better Busin ess
rea u. Thi s program is called BBB LINE
and is available to you free of ch arge, on
tion wid e basis as long as your vehicl e has
b
een d riven less than miles and has
not bee n in u
se for more than 2 yea rs. Not
every claim is e ligible; there a re
some age and
mileage limitations, so please check w ith
yo
ur l oca l Better Busin ess Bureau
ga rd ing your claim.
T he
BBB LINE prog ra m has two parts.
The part is mediation. Mediation means
that the BBB s taff will facili tate negotiatio ns
th e parti es in an effort to bring your
claim to a mutually acc eptabl e res olut io n.
do not h ave to part icipat e in mediatio n if
yo u wo uld rat h
er proce ed immediately to
bitration . Arbitration is th e other part of BBB
LINE. Arbitrati on is a process by wh ic h
a n im partia l p erso n
makes a decis ion on your
cl aim. The a rbitrator s are no t connected with
t h e a utomobile industry and serve on a
untary bas is.
If
you do not agree with the mediate d tio n and/or have opted to arbit rat e, an
tra tion hearin g will be sc hedule d.
Tel.: 1
you call the loca l office of the it s
s taff
will need the fo llowin g inform ation:
name, address and telephone
number
Make , model and Vehicle Identification
Number of your ve hicl e (VlN)
Delivery date and current mileag e
Nature of complaint or problem
The
range an arbitration heari ng.
A decis i
on will be made by the arbitrator within 3 days of the hearing (ty pically a
sio n is made days from the date yo u filed
yo
ur claim with
th en h ave th e opportunity to accept or
reject thedecis ion. Ifyou accept the deci sion ,
Volkswage n of A m er ica, Inc. will be bound by
th e
decis ion and fulfill its ob ligatio n w ithin
th e ti
me s p ec ified by th e arbitrator.
I f yo u r ej
ect th e dec ision:
l -
are free to pursu e other lega l
dies availabl e under state and fe d era l
law.
2-T he manufacturer will not h ave to comply w ith any part of the deci sio n.
LINE Arbitration Progra m is vided in the Information about
sumer P ro tec tion Laws booklet whic h is pre-sen ted to you b y your dealer w hen you take
delivery
of your new