1999 VOLKSWAGEN PASSAT service

3.2
The voice-ac tivate d sys te m will dial the
number. party will an swe r thro ugh your
ste reo speakers .
Wit h
Calling, you ca n enj oy
th e s imp
licity of a one-touch wireless will rec eive
vate your perso nal callin g serv ic e at no
tio nal cost.
In order to use this service, an OnStar Advisor must set up the
cellular
account and modify the settings in your vehicle.
Fig. 9
the blu e button
=> fig. 9 your vehicl e.
- Inform the A dvi s
or that yo u
wo uld like to
activa te
s onal Calling.
As an subscrib er, th e
Call ing capabil ity is alread y built into yo ur
veh icle' s
must also pro vide a credit card in order
to esta bli sh you r prepaid cellular account.
(ther e is no monthly ch arge for this service). are
easily reple ni shed using the c redit ca rd on
file a t you sig n up fo r
Ca lling , you will be give n yo ur own
persona l p ho ne number that you can provide
t o o thers so they can call into your vehic le.
The Adviso r will set up your account. will
n ee d to prov ide account and payment m atio n.
will be asked for your credit card
u sing a
lin e ph one or w hil e the vehicl e is stat io nary is recommend ed.
C redit Card
informatio n is sec ure, protecte d and used onl y for unit reple ni shment or
other servi ces you request.
in most market s in th e (not in Quebec)
and

Booklet 3.2 Volkswagen Telematics by
to the
Talking to an OnStar Advisor is accomplished with a single
touch,
and is thereafter hands-free.
Fig . 11
the blue [
11
phone picks up your voice and the
Toll-free call
Auto m ati c no tific ati on
Services
fro m outs id e your
toll- free at:
(1-888-466-7827)
R em e
mber t o have your tio n Number (PIN) handy.
Automatic airbag notification
Center with your ex act lo cati on if any airbag
de plo ys . (V ehi cle e lectrical sys te m and lular serv ice must b e

3.2
Star
When you sign up with
You'll need your
in
order to provid e assis tanc e.
This can also be used for access to the
Subscrib er website, and for access to
V irtu al Ad visor9>. W hen u sing
y
our t o access the O nStarV irtual Advisor,
The
prov ides vario us service pl ans
signed to meet th e in div idual need s of
scribers. An servi ce plan is included
for a specific duration with each ve hicle at
time of purc h ase.
rized Volkswage n dealer, an Advisor
or on the Internet in order to determine the
services
that your pl an contain s.
9l USA m ode ls only
26 and Services
say the four digits in a natural way, without
pausing between dig its.
your is easy.
Star and provid e the Advisor with
your current number, and h e or sh e w ill assist you in selling up a new number.lfyou have
forgott en yo ur just call the w ill be
sent to yo u in the mail.
Thi s four digit is used to secure
from unauthorize d u se. you r for more
page 36.
Log in at:
www.vw .co m
(USA)
www .vw.ca
and select the link to

Center w ith your
veh ic le's location (a s long as cellul ar service
and th e vehicle's electrical syste m are
a bl e). An Adv isor will attempt to contact you
to assess th e nature of your emergency, and
then no tify the necessary em ergency services
provider.
Emergency services
Should yo u r equire emergency ass is tan ce,
press the emergency button and an Advisor
w
ill contact the nearest emer gency services
provider
with your exact location and your
request for help.
Roadside assistance
There's nothing worse than bei ng stranded
on the road with ca r trouble. No matter what
the proble m i s (flat tire, out of gas, or engine
troubl e), just call tact the help you need to get you quickl y back
on the road.
is a communication service, and will
cont act your Volkswagen 24 hour Roadsid e
Assistance provider.
There will be no charge for Roadside Assistance whil e your ve hicl e is
under warranty, and no charge for contacting
Road sid e Ass istance while you have an Star subscription.
Stolen vehicle tracking
doesn't just protect yo u, it protects
your ve hicle, too. If your vehicle is ever
s to l
en, just contact An Advisor will put you in touch with the authoriti es and aid
them in locating your vehicl e. Ask your insur- a
n
ce carrier about possible premium
list has been developed to
assist you
through most accident situations.
ance claim less stressful.
Remote door unlock
If yo
u've locked your keys in your vehicle, just
call at:
1-888-4-0nStar
(1- 888-466-7827)
a
nd an Adv isor will send a signal to unlock
your door. If you're having trouble locating
your vehicle,
seconds to open it,
can get exac t street
taurants, hote ls or ATMs.
RideAssi st
I f
you need a lift , anytime of the day or night, just call O nStar . An Advisor will contact
transportation and send it right to you.

Information and Convenience Services
Advisors have access to over seven mil­lion service listings including hotels, res ta u ­
rants, gas statio ns, deale rships, hospitals,
ATMs a
nd airports -more than Adv isors can eve n
assis t yo u w ith ho te l and restaurant reserva­
tion s.
two leve ls of con cie rge service: online and personal.
As an subscriber. you can use
www .vw.ca (Canada)
and select the link to
concierge a lso allows you to help
yo
urself u sin g online co ncie rg e serv ices, plu s
the op
tion to reac h a live Co ncierg e Adv isor
via
phone , the
not pay more than re tail va lue for
goods an d services, or current market va lue
for tick
ets, specia lty items o r unique services.
For yo u r co nven ie n
ce, you r cre d it card will
be billed for an y purch ases and /or shipping you auth orize.
car that you can s impl y by pressin g a
button and speaking. For page 16.
Canada (not

hardware is warranted as part o f the
New
Vehicl e Limited Warranty. The
Communications issues
Inoperative if
uses the cellular technology for communication wit h the
uses a dedicated cellular communi­serv ice but w ill not opera te if, fo r some reason, cellular serv ice has been
tiva ted by a cell ular carrier.
Inoperative if system is busy
any area, the local cellular system can only
handle a lim ited number of cellular calls a t a
facturer of the veh icle furni shes detailed war­
ranty
information.
g iven tim e.
sys te m
will
automatically redial (a few times for an
Services call or indefinitely for an
Eme r
gency button press or airbag call).
Radio frequency interference
The syste m i s a radi o communica­
tions syste m. The proximit y to o ther radio
s ignals created b y other electrical device s
m ay
adversely affect the performance of the
System.
Note
serv ice is only avai lable thro ugh out the United States (including H awaii and
Alaska) and Canada. a request for service
occurs outside of these areas, communica­
ti on s
may not be available, and the Advisor may not be able to help yo u.
Additional information and system status messages 35

is powered b y you r ve hicle's battery
a n d wil l not
operate if the battery is
c h arged or di sconnected.
Potentiall y inoperative if i s in
accident
If your vehicle is in an accident, som e
ponents could be damage d or di sconnected ,
potentiall y re ndering
electrical equipment
The system is in teg rat ed in to th e
trical arc h itecture of the ve hicle. Do not add
any
e lectrical equipment (e .g . mobile radio, radio, etc.) to your vehicle unless
you check with your authorized Volk swagen
dealer first. Added electrical equipment may
in terfere wi
th th e operation o f the syste m . A ny dam age would not be co vered by
your warranty.
An exis tin g
Data protection
For syste m limit atio n s and detail s, please
call
l-888-40NSTAR (1-888-466-7827) .
Log in at:
www. vw.co m
www.vw.ca
and select the link to
Virtual Advisor
Exis tin g
service agreement req uired. Additional usage
ch arges apply for
and select t he link to
Volkswage n and OnStar strictl y obs erv e all regu lations
tioned th at the privacy of any info rmation
sent via w ire less cellular communicatio n s can not be ass ured. Thi rd parties may
full y intercept or access transm iss ions and
private communications wi th out your
subscriber privacy is ta ke n very
riously. Your p e rsonal information is neve r
p rov ided to another company or person
less you authorize it, or if requi red by the
legal process, or in such cases where you have provided it for billin g purposes.
Having cre d it
card inform ation o n file w ith
privacy policy may be found at:
www .vw.com
36

Booklet 3.2 Volkswagen Telematics by
www.vw.ca (Canada)
a
nd select the link to
The person al data filed when you sign ed the contrac t is linke d to your vehicle's
s ys te m. Conseque n tl y, re m ember that when
you le ave your vehicl e w ith othe rs, your data
Transferring
Beca u se your sys te m i s an integra l
part of your ve hi cle , it cannot be transferred
to
anothe r v ehi cle . Eac h
yo u've pur­
chased addition al years or upgra d ed your
could be link ed t o them in the event of ser­
vic e being provid ed . Please notify other users of your vehicl e of thi s situati o n.
Aft er a c hange in vehicl e ownership, con­
tact a n authorized Volk swagen deal er or
immed ia tel y to find ou t about the expi­
rat io n of the servic e contract. Yo u can obtain
more informatio n f ro m your autho ri zed Volk swagen dealer or
servi ce, when you di spose o f the
hicl e you have two choices:
You may transfe r th e remainin g service to
the new owner of th e vehic le or
may tra n sfe r th e serv ice to your new equippe d vehi cle o r an other veh.icle
on your
th e
cu sto mer bi llin g department at
be tween 8 a.m. and 6 p .m.
emble m are trade­mar ks of Corpo ratio n.
©
C orp. Fl(3)
Additional information and system statu s m essages 37