1999 PONTIAC GRAND AM phone

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Pontiac Roadside Assistance Program
Security While You Travel
1-800-ROADSIDE (1-800-762-3743)
As the proud owner of a new Pontiac vehicle, you are
automatically enrolled in the Pontiac Roadside Assistance program. This value
-added service is
intended to provide you with peace of mind as you
drive in the city or travel the open road.
Pontiac's Roadside Assistance toll
-free number is
staffed by a team of technically trained advisors, who
are available 24 hours a day, 365 days a year.
We take anxiety out of uncertain situations by providing
minor repair information over the phone or making
arrangements to tow your vehicle to the nearest
Pontiac dealer.
We will provide the following services for
3 years/36,000 miles (60 000 km), at no expense to you:

Fuel delivery

Keys locked in vehicle

Tow to nearest dealership for warranty service

Change a flat tire

Jump starts

Courtesy Transportation -- See Courtesy
Transportation section for details

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We have quick, easy access to telephone numbers of the
following additional services depending on your needs:

Hotels

Glass replacement

Tire repair facilities

Rental vehicle or taxis

Airports or train stations

Police, fire department or hospitals
In many instances, mechanical failures are covered
under Pontiac's comprehensive warranty. However,
when other services are utilized, our advisors will
explain any payment obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following information to give the advisor:

Location of vehicle

Telephone number of your location

Vehicle model, year and color

Mileage of vehicle

Vehicle Identification Number (VIN)

Vehicle license plate numberPontiac reserves the right to limit services or
reimbursement to an owner or driver when, in Pontiac's
judgement, the claims become excessive in frequency or
type of occurrence.
While we hope you never have the occasion to use our
service, it is added security while traveling for you and
your family. Remember, we're only a phone call away.
Pontiac Roadside Assistance
-- 1-800-ROADSIDE
or 1
-800-762-3743.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1
-800-268-6800 for emergency services.

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REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call us at 1
-800-PM-CARES (762-2737),
or write:
Pontiac-GMC Customer Assistance Center
P.O. Box 436008
Pontiac, MI 48343-6008
In Canada, please call us at 1
-800-263-3777 (English)
or 1
-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner's manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.

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PUBLICATION FORM
NUMBEROrders will be mailed within 10 days of receipt. Please allow adequate time for postal
service. If further information is needed, write to the address shown below or call
1-800-551-4123. Material cannot be returned for credit without packing slip with return
information within 30 days of delivery. On returns, a re-stocking fee may be applied
against the original order. ORDER TOLL FREE
(NOTE: For Credit Card Holders Only)1-800-551-4123(Monday-Friday 8:00 AM ± 6:00 PM EST)
FAX Orders Only 1-313-865-5927
Service Manual
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
HELM, INCORPORATED
P.O. Box 07130
Detroit, MI 48207
For purchases outside U.S.A. please write to the above address for quotation.
1999$90.00
1999
$50.00
1999
$20.00
1999
$15.00
TOTAL MATERIAL
Michigan Purchasers
U.S. Order Processing$6.00
Canadian Postage
GRAND TOTAL
add 6% sales tax
(See Note Below)
GM-PON-ORD99 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the
U.S. order processing.
(CUSTOMER'S NAME) (ATTENTION)
(STREET ADDRESSÐNO P.O. BOX NUMBERS)
(CITY) (ZIP CODE)
DAYTIME TELEPHONE NO.(STATE)
AREA CODE
( )P
Check or Money
Order payable to
Helm, Inc. (USA funds
only Ð
do not send cash.)
VISA
Discover
Account
Number:
Expiration
Date mo/yr:
CUSTOMER SIGNATURE
S
ITEM DESCRIPTIONNAME YEAR VEHICLE MODEL
QTY.PRICE
EACH*TOTAL
PRICE1
9
9
9
G
M
H
I
P

T
OA
Y
M
E
N
T
Owner's Manual Without Portfolio Owner's Manual In Portfolio Car & Light Truck
Transmission Unit Repair
MasterCard
Check here if your billing address
is different from your shipping
address shown.
PUBLICATION FORM
NUMBER

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Interior Plastic Components 6-47 . . . . . . . . . . . . . . . . . . . . .
Outside of Your Vehicle 6-49 . . . . . . . . . . . . . . . . . . . . . . . .
Special Problems 6-46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stains 6-46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tires 6-50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vinyl 6-47 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wheels 6-50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windshield and Wiper Blades 6-48 . . . . . . . . . . . . . . . . . . .
Climate Control System with Air Conditioning 3-3 . . . . . . . . .
Clock, Setting the 3-7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Comfort Controls 3-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Compact Disc Adapter Kit 3-12 . . . . . . . . . . . . . . . . . . . . . . . .
Compact Disc Care 3-21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Compact Disc Player 3-12 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Compact Spare Tire 5-27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control of a Vehicle 4-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Convenience Net 2-44 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Convex Outside Mirror 2-43 . . . . . . . . . . . . . . . . . . . . . . . . . .
Coolant 6-20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Heater, Engine 2-18, 2-19 . . . . . . . . . . . . . . . . . . . . . . . . . .
Surge Tank 5-11, 5-13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Surge Tank Pressure Cap 6-22 . . . . . . . . . . . . . . . . . . . . . . .
Cooling System 5-11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Courtesy Transportation 8-10 . . . . . . . . . . . . . . . . . . . . . . . . . .
Cruise Control 2-34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cruise Light 2-61 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cupholders 2-44 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customer Assistance for Text Telephone Users 8-5 . . . . . . . . .
Customer Assistance Information 8-3 . . . . . . . . . . . . . . . . . . .
Customer Satisfaction Procedure 8-3 . . . . . . . . . . . . . . . . . . . .
Damage, Finish 6-51 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Damage, Sheet Metal 6-50 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Daytime Running Lamps 2-38 . . . . . . . . . . . . . . . . . . . . . . . . .
Dead Battery 5-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defects, Reporting Safety 8-12 . . . . . . . . . . . . . . . . . . . . . . . .
Defensive Driving 4-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defogger, Rear Window 3-5 . . . . . . . . . . . . . . . . . . . . . . . . . .
Defogging 3-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defrosting 3-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Delayed Headlamps 2-39 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dimensions, Vehicle 6-61 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dolby
B Noise Reduction 3-11, 3-15 . . . . . . . . . . . . . . . . . .
Door, Locks 2-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drive, Automatic Transaxle 2-22 . . . . . . . . . . . . . . . . . . . . . . .
Driver Position 1-14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Driving
City 4
-20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defensive 4-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drunken 4-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Freeway 4-21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
In a Blizzard 4-27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
In Foreign Countries 6-5 . . . . . . . . . . . . . . . . . . . . . . . . . . .
In the Rain 4-17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Night 4-15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
On Curves 4-10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
On Hill and Mountain Roads 4-23 . . . . . . . . . . . . . . . . . . . .
On Snow and Ice 4-26 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Through Water 4-19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wet Roads 4-17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Winter 4-25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
With a Trailer 4-33 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drunken Driving 4-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .