1999 Mercury Villager maintenance

Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln-Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln-Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
²the names (if known) of all the people you contacted at the
dealership(s)
²a description of the action you expect to resolve your concern
Customer assistance
246

Accessory delay ..........................90
Air bag supplemental restraint
system ........................................131
and child safety seats ............133
description ..............................131
disposal ....................................135
driver air bag ..........................133
indicator light ......................6,135
operation .................................133
passenger air bag ...................133
Air cleaner filter .........204,205,235
Air conditioning ..........................21
automatic temperature
control system ..........................29
Air filter, cabin ..........................207
Anti-theft system ......................104
arming the system ..................104
disarming a triggered
system .....................................105
disarming an untriggered
system .....................................105
Automatic transaxle .................160
driving with .............................161
fluid, refill capacities ..............235
fluid, specification ..................237
Battery .......................................205
acid, treating emergencies .....205
charging system warning
light ..............................................6
jumping a disabled battery ....185
maintenance-free ....................205
replacement, specifications ...235
servicing ..................................205
Brakes ........................................157
anti-lock ............................157,158
anti-lock brake system (ABS)
warning light ........................8,158
brake warning light ....................7
fluid, checking and adding ....197
fluid, refill capacities ..............235
fluid, specifications ..........236,237
lubricant specifications ...236,237parking ....................................158
shift interlock ..........................160
Break-in period .............................2
Capacities for refilling fluids ....235
Cargo cover ...............................108
Cargo net ............................107,108
CD changer .................................76
Child safety restraints ..............136
child safety belts ....................136
child safety seats ....................137
Child safety seats ......................137
attaching with tether straps ..141
built-in child seat ...................137
in front seat ............................138
in rear seat .......................138,141
tether anchorage hardware ...143
Cleaning your vehicle ...............230
built-in child seat .....148,151,234
engine compartment ..............232
exterior .............................231,233
exterior lamps .........................233
instrument panel ....................233
interior ..............................233,234
mirrors .....................................234
plastic parts ............................232
safety belts ..............................234
washing ....................................230
waxing .....................................231
wheels ......................................231
windows ..................................234
wiper blades ............................233
Clock ..................................47,59,71
Console
overhead ...............................97,98
Controls ........................93,94,95,96
power seat ...............................111
steering column ........................85
Coolant ...............................198,201
checking and adding ..............199
refill capacities .................201,235
specifications ...................236,237
Customer Assistance ................241
Index
255

GVWR (Gross Vehicle Weight
Rating) .......................................165
calculating ...............................165
definition .................................165
driving with a heavy load ......165
location ....................................165
Hazard flashers .........................171
Head restraints .........................110
Headlamps ...................................19
aiming ......................................230
autolamp system .......................20
bulb specifications ..................229
daytime running lights .............19
flash to pass ..............................20
high beam ..............................7,20
turning on and off ....................19
warning chime ..........................11
Heating ........................................21
heating and air conditioning
system .......................................21
Hood ..........................................192
Ignition ................................237,238
positions of the ignition ...........81
Infant seats (see Safety seats) 137
Inspection/maintenance (I/M)
testing ........................................224
Instrument panel
cleaning ...................................233
cluster ..........................................6
lighting up panel and
interior .......................................19
location of components ..............6
Jump-starting your vehicle ......185
Keys
key in ignition chime ...............10
positions of the ignition ...........81
Lamps
autolamp system .......................20
bulb replacement
specifications chart ................229
cargo lamps ...............................19
daytime running light ...............19headlamps .................................19
headlamps, flash to pass ..........20
instrument panel, dimming .....19
interior lamps ...........................99
replacing
bulbs ............225,226,227,228,229
Lane change indicator
(see Turn signal) ........................86
Liftgate ......................................106
Lights, warning and indicator ......6
air bag ..........................................6
anti-lock brakes (ABS) .......8,158
brake ............................................7
charging system ..........................6
cruise indicator ...........................8
door ajar ......................................7
high beam ...................................7
low fuel ........................................8
low washer fluid .......................10
oil pressure .................................7
overdrive off ..............................10
safety belt ...................................7
service engine soon ....................9
speed control ............................85
turn signal indicator ...................8
Load limits .................................165
GAWR ......................................165
GVWR ......................................165
trailer towing ..........................165
Locks
childproof ..................................90
doors ..........................................90
Lubricant specifications ....236,237
Message center ......................15,16
Mirrors .........................................97
cleaning ...................................234
heated ........................................92
side view mirrors (power) .......91
Moon roof ..................................100
Motorcraft parts .................220,235
Octane rating ............................219
Odometer .....................................13
Index
257

Item Information
Required fuel Unleaded fuel only - 87 octane
Fuel tank capacity 75.7L (20.0 gallons)
Engine oil capacity (includes filter
change)4.0L (4.2 quarts). Use Motorcraft
SAE 5W-30 Super Premium Motor
Oil, Ford specification
WSS-M2C153-G.
Tire size and pressure Refer to the Certification Label on
inside of driver's door.
Hood release Pull handle under the left side of
the instrument panel.
Coolant capacity
110.6L (11.2 quarts)
Power steering fluid capacity Fill to line on reservoir. Use
Motorcraft MERCONtAT F.
Automatic transmission fluid
capacity
28.3L (8.8 quarts). Use Motorcraft
MERCONtAT F.
1Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
2Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. MERCONtand MERCONtV are not interchangeable. DO NOT
mix MERCONtand MERCONtV. Refer to your Scheduled Maintenance
Guide to determine the correct service interval.
Filling station information
264