1999 Mercury Sable maintenance

²sales disputes between customer and dealer
except those associated with warranty repairs or
concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential
expenses unless a service or product concern
being reviewed
²items not covered by the New Vehicle Limited
Warranty (including maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or
household purposes (except in states where the
Dispute Settlement Board is required to review
commercial vehicles)
²vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle
Limited Warranty has expired at receipt of your
application and, in certain states of eligibility is
dependent upon the cutsomer's possession of the
vehicle.
Eligibility may differ according to state law. For
example, see the unique brochures for California,
West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln/Mercury dealership
representative
Consumer candidates for Board membership are
recruited and trained by an independent consulting
firm. The dealership Board member is chosen from
Ford and Lincoln-Mercury dealership management,
recognized for their business leadership qualities.
Customer assistance
194

What the Board needs
To have your case reviewed you must complete the
application in the DSB brochure and mail it to the
address provided on the application form.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's
independent administrator
Your dealership and a Ford Motor Company
representative are asked to submit statements at
this time.
To properly review your case, the Board needs the
following information:
²legible copies of all documents and maintenance
or repair orders relevant to the case
²the year, make, model, and Vehicle Identification
Number (VIN) listed on your vehicle ownership
license
²the date of repair(s) and mileage at the time of
occurrence(s)
²the current mileage
²the name of the dealer who sold or serviced the
vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the
dealer(s) and Ford Motor Company
²the names (if known) of all the people you
contacted at the dealership(s)
²a description of the action you expect to resolve
your concern
You will receive a letter of explanation if your
application does not qualify for Board review.
Customer assistance
195

Emission
control system ......... 166
Engine
coolant ................... 143
idle speed control . 149
service points . 137,138
starting after a
collision ................. 118
Engine block heater . 99
Engine oil
checking
and adding ............ 140
dipstick .................. 138
specifications . 138,140
Exhaust fumes .......... 99
Floor mats ................. 52
Fuel
choosing
the right fuel ......... 160
comparisons with
EPA fuel economy
estimates ............... 166
detergent in fuel ... 161
filling your vehicle
with fuel ......... 157,159
quality .................... 161
running out of fuel 162
safety information
relating to
automotive fuels ... 157
Fuses ................. 119,120
Gas mileage (see Fuel
economy) ................. 162
163,164,165
Gauges ....................... 12
engine coolant
temperature gauge . 14
fuel gauge ................ 15
odometer ................. 14
speedometer ........... 12
tachometer .............. 13
trip odometer .......... 14Hazard flashers ....... 118
Head restraints ......... 70
Headlamps
aiming ............. 173,174
bulb specifications. 172
high beam ............ 6,16
Heating ...................... 18
heating and air
conditioning
system ........... 18,19,21
Hood ........................ 136
Ignition ..................... 184
Inspection/maintenance
(I/M) testing ............ 168
Instrument panel ........ 6
cleaning ................. 178
Keyless entry system
autolock ................... 65
keypad ..................... 62
locking and
unlocking doors ...... 64
programming entry
code .................... 63,64
Keys
positions of the
ignition .................... 40
Lamps
autolamp system ..... 17
daytime
running light ........... 16
headlamps ............... 16
headlamps, flash to
pass .......................... 17
instrument panel,
dimming ................... 17
interior lamps .. 47,172
replacing
bulbs ........ 169,171,172
Lane change indicator
(see Turn signal) ...... 45
Liftgate ...................... 57
remote release ........ 53
Index
206

Item Information
Automatic transaxle
capacity (AX4N)-3.0L
V6 Vulcan engine
2
12.8L (13.5 quarts) Use
Motorcraft MERCONtV
AT F.
Automatic transaxle
capacity (AX4N)-3.0L
V6 Duratec engine
2
12.7L (13.4 quarts) Use
Motorcraft MERCONtV
AT F.
Automatic transaxle
capacity (AX4S)-3.0L V6
Vulcan engine
2
11.6L (12.2. quarts) Use
Motorcraft MERCONtV
AT F.
1Use Ford Premium Engine Coolant (green in
color). DO NOT USE Ford Extended Life Engine
Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
2Ensure correct automatic transmission fluid is used
for a specific application. Check the container to
verify the fluid is MERCONtand/or MERCONtV
approved. Some fluids have been approved as
meeting both MERCONtand MERCONtV
requirements and will be labeled as such. Fluids
labeled as meeting only MERCONtor only
MERCONtV requirements must not be used
interchangeably. DO NOT mix MERCONtand
MERCONtV. Transmission fluid requirements are
indicated on the dipstick or on the dipstick handle.
Refer to your Scheduled Maintenance Guide to
determine the correct service interval.
Filling station information
216