1999 Mercury Mystique phone

Customer assistance
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Please have the following
information available when
contacting Ford Customer
Assistance:
• Your telephone number (home
and business)
• The name of the dealer and the
city where the dealership is located
• The year and make of your
vehicle
• The date of vehicle purchase
• The current odometer reading
• The vehicle identification
number (VIN)
If you still have a complaint
involving a warranty dispute, you
may wish to contact the Dispute
Settlement Board (U.S.) or the
Mediation/Arbitration Program
(Canada).
In the United States, a warranty
dispute must be submitted to the
Dispute Settlement Board before
taking action under the Magnuson-
Moss Warranty Act, or to the
extent allowed by state law, before
pursuing replacement or
repurchase remedies provided by
certain state laws. This dispute
handling procedure is not required
prior to enforcing state created
rights or other rights which are
independent of the Magnuson-Moss
Warranty Act or state replacement
or repurchase laws.THE DISPUTE SETTLEMENT
BOARD (U.S. ONLY)
The Dispute Settlement Board is
• an independent, third-party
arbitration program for warranty
disputes
• available free to owners and
lessees of qualifying Ford Motor
Company vehicles
The Dispute Settlement Board may
not be available in all states: Ford
Motor Company reserves the right
to change eligibility limitations,
modify procedures and/or to
discontinue this service without
notice and without incurring
obligations per applicable state law.
What kinds of cases does the
Board review?
Unresolved warranty repair
concerns or vehicle performance as
designed concerns on Ford,
Mercury and Lincoln cars and Ford
or Mercury light trucks which are
within the terms of any applicable
written new vehicle warranty are
eligible for review, except those
involving:
• a non-Ford product
• a non-Ford dealership
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Customer assistance
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• sales disputes between customer
and dealer except those associated
with warranty repairs or concerns
with the vehicle's performance as
designed
• a request for reimbursement of
consequential expenses unless a
service or product concern being
reviewed
• items not covered by the New
Vehicle Limited Warranty
(including maintenance and wear
items)
• alleged personal injury/property
damage claims
• cases currently in litigation
• vehicles not used primarily for
family, personal or household
purposes (except in states where
the Dispute Settlement Board is
required to review commercial
vehicles).
• vehicles with non-U.S.
warranties
Concerns are ineligible for review if
the New Vehicle Limited Warranty
has expired at receipt of your
application and in certain states
eligibility is dependent upon the
customer's possession of the
vehicle.
Eligibility may differ according to
state law. For example see the
unique brochures for California,
West Virginia, Georgia and
Wisconsin purchasers/ lessees.Board membership
The Board consists of:
• three consumer representatives
• a Ford or Lincoln-Mercury
dealership representative
Consumer candidates for Board
membership are recruited and
trained by an independent
consulting firm. The dealership
Board member is chosen from Ford
and Lincoln-Mercury dealership
management, recognized for their
business leadership qualities.
What the Board needs
To have your case reviewed you
must complete the application in
the DSB brochure and mail it to the
address provided on the
application form.
Your application is reviewed and, if
it is determined to be eligible, you
will receive an acknowledgement
indicating:
• the file number assigned to your
application
• the toll-free phone number of
the DSB's independent
administrator
• Your dealership and a Ford
Motor Company representative are
asked to submit statements at this
time.
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After a case is reviewed, the Board
mails you a decision letter and a
form on which to accept or reject
the Board's decision. The decisions
of the Board are binding on Ford
(and, in some cases, on the dealer)
but not on consumers who are free
to pursue other remedies available
to them under state or federal law.
To request a DSB
brochure/application
For a brochure/application, speak
to your dealer or write/call to the
Board at the following
address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086-5120
1-800-428-3718
You may also contact the North
American Customer Assistance
Center at 1-800-392-3673 (Ford).
TDD for the hearing impaired:
1-800-232-5952 or by writing to the
Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a
foreign country, contact the
appropriate foreign embassy or
consulate. These officials can
inform you of local vehicle
registration regulations and where
to find unleaded fuel.
If you cannot find unleaded fuel or
can only get fuel with an anti-knock
index lower than is recommended
for your vehicle, contact a district
or owner relations/customer
assistance office.
The use of leaded fuel in your
vehicle without proper conversion
may damage the effectiveness of
your emission control system and
may cause engine knocking or
serious engine damage. Ford Motor
Company/Ford of Canada is not
responsible for any damage caused
by use of improper fuel.
In the United States, using leaded
fuel may also result in difficulty
importing your vehicle back into
the U.S.
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If your vehicle must be serviced
while you are traveling or living in
Central or South America, the
Caribbean, or the Middle East,
contact the nearest Ford
dealership. If the dealership cannot
help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET
OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-9804
If you are in another foreign
country, contact the nearest Ford
dealership. If the dealership
employees cannot help you, they
can direct you to the nearest Ford
affiliate office.
If you buy your vehicle in North
America and then relocate outside
of the U.S. or Canada, register your
vehicle identification number
(VIN) and new address with Ford
Motor Company Worldwide Direct
Market Operations.FORD ACCESSORIES FOR
YOUR VEHICLE
Ford has many quality products
available from your dealer to clean
your vehicle and protect its
finishes. For best results, use the
following or products of equivalent
quality
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant*
Ford Deluxe Leather and Vinyl
Cleaner
Ford Extra Strength Tar and Road
Oil Remover*
Ford Extra Strength Upholstery
Cleaner
Ford Metal Surface Cleaner
Ford Multi-Purpose Cleaner*
Motorcraft Car Wash Concentrate
Motorcraft Carlite Glass Cleaner
Ford Spot and Stain Remover*
Ford Super Premium Tire and Trim
Dressing
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For maximum vehicle performance,
keep the following information in
mind when adding accessories or
equipment to your vehicle:
• When adding accessories,
equipment, passengers and luggage
to your vehicle, do not exceed the
total weight capacity of the vehicle
or of the front or rear axle (GVWR
or GAWR as indicated on the Safety
compliance certification label).
Consult your dealer for specific
weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the
use of mobile communications
systems - such as two-way radios,
telephones and theft alarms - that
are equipped with radio
transmitters. Any such equipment
installed in your vehicle should
comply with FCC or CRTC
regulations and should be installed
only by a qualified service
technician.• Mobile communications systems
may harm the operation of your
vehicle, particularly if they are not
properly designed for automotive
use or are not properly installed.
When operated, such systems may
cause the engine to stumble or
stall. In addition, such systems may
be damaged or their performance
may be affected by operating your
vehicle. (Citizens band [CB]
transceivers, garage door openers
and other transmitters with
outputs of five watts or less will not
ordinarily affect your vehicle's
operation.)
• Ford cannot assume
responsibility for any adverse
effects or damage that may result
from the use of such equipment.
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