1999 Mercury Mystique service

Customer assistance
228
To properly review your case, the
Board needs the following
information:
• legible copies of all documents
and maintenance or repair orders
relevant to the case
• the year, make, model, and
Vehicle Identification Number
(VIN) listed on your vehicle
ownership license
• the date of repair(s) and mileage
at the time of occurrence(s)
• the current mileage
• the name of the dealer who sold
or serviced the vehicle
• a brief description of your
unresolved concern
• a brief summary of the action
taken by the dealer(s) and Ford
Motor Company
• the names (if known) of all the
people you contacted at the
dealership(s)
• a description of the action you
expect to resolve your concern
• You will receive a letter of
explanation if your application does
not qualify for Board review.Oral presentations
If you would like to make an oral
presentation indicate YES to
question #6 on the application.
While it is your right to make an
oral presentation before the Board,
this is not a requirement and the
Board will decide the case whether
or not an oral presentation is made.
Oral presentation may be
requested Board as well.
Making a decision
Board members review all available
information related to each
complaint, including oral
presentations, and arrive at a fair
and impartial decision.
Every effort is made to decide the
case within 40 days of the date that
all requested information is
received by the Board. Since the
Board generally meets once a
month, it may take more than a
month before the Board can
consider some cases.
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Customer assistance
230
If your vehicle must be serviced
while you are traveling or living in
Central or South America, the
Caribbean, or the Middle East,
contact the nearest Ford
dealership. If the dealership cannot
help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET
OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-9804
If you are in another foreign
country, contact the nearest Ford
dealership. If the dealership
employees cannot help you, they
can direct you to the nearest Ford
affiliate office.
If you buy your vehicle in North
America and then relocate outside
of the U.S. or Canada, register your
vehicle identification number
(VIN) and new address with Ford
Motor Company Worldwide Direct
Market Operations.FORD ACCESSORIES FOR
YOUR VEHICLE
Ford has many quality products
available from your dealer to clean
your vehicle and protect its
finishes. For best results, use the
following or products of equivalent
quality
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant*
Ford Deluxe Leather and Vinyl
Cleaner
Ford Extra Strength Tar and Road
Oil Remover*
Ford Extra Strength Upholstery
Cleaner
Ford Metal Surface Cleaner
Ford Multi-Purpose Cleaner*
Motorcraft Car Wash Concentrate
Motorcraft Carlite Glass Cleaner
Ford Spot and Stain Remover*
Ford Super Premium Tire and Trim
Dressing
33MMCAen 04/14/1999 9:49 AM Page 230

Customer assistance
233
For maximum vehicle performance,
keep the following information in
mind when adding accessories or
equipment to your vehicle:
• When adding accessories,
equipment, passengers and luggage
to your vehicle, do not exceed the
total weight capacity of the vehicle
or of the front or rear axle (GVWR
or GAWR as indicated on the Safety
compliance certification label).
Consult your dealer for specific
weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the
use of mobile communications
systems - such as two-way radios,
telephones and theft alarms - that
are equipped with radio
transmitters. Any such equipment
installed in your vehicle should
comply with FCC or CRTC
regulations and should be installed
only by a qualified service
technician.• Mobile communications systems
may harm the operation of your
vehicle, particularly if they are not
properly designed for automotive
use or are not properly installed.
When operated, such systems may
cause the engine to stumble or
stall. In addition, such systems may
be damaged or their performance
may be affected by operating your
vehicle. (Citizens band [CB]
transceivers, garage door openers
and other transmitters with
outputs of five watts or less will not
ordinarily affect your vehicle's
operation.)
• Ford cannot assume
responsibility for any adverse
effects or damage that may result
from the use of such equipment.
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Customer assistance
234
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this
portfolio in the United States:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan, 48207
For a free publication catalog,
order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00
p.m. EST.,
for credit card holders only.
To order the publications in this
portfolio in Canada
Make cheques payable to:
Ford Motor Company of Canada,
Ltd.
Service Publications
P.O. Box 1580, Station B
Mississauga, Ontario, Canada L4Y
4G3
or order toll free:
1-800-387-4966
Monday-Friday
8:00 a.m. - 6:00 p.m.
EST.,
for credit card holders only.
33MMCAen 04/14/1999 9:49 AM Page 234