1999 Mercury Mystique ECU

Maintenance and care
188
The tires on your vehicle have all-
weather treads to provide traction
in rain and snow. However, in some
climates, using snow tires and
chains may be necessary. Ford
offers snow chains as a Ford
approved accessory and
recommends use of these or their
equivalents on approved tires. See
your dealer or a qualified service
technician for more information on
tire chains for your vehicle. Follow
these guidelines when using snow
tires and chains:
¥ Install chains securely, verifying
that the chains do not touch any
wiring, brake lines or fuel lines.
¥ Install the chains on the front
tires only.
¥ Do not use tire chains on 205/60
tires and 205/55R16 Z rated tires.
Steering, suspension and body
components may be damaged by
use of chains.
Snow tires must be the same
size and grade as the tires
you currently have on your
vehicle.
Using snow tires and chains
31MMCen 4/13/99 2:17 PM Page 188

Customer assistance
225
Getting the service you need
At home
Ford Motor Company and Ford of
Canada have authorized
dealerships to service your vehicle.
When you need warranty repairs
your selling dealer would like you
to return to it for that service, but
you may also take your vehicle to
another Ford Motor Company
dealership authorized for warranty
repairs. Certain warranty repairs
require special training though, so
not all dealers are authorized to
perform all warranty repairs. That
means that depending on the
warranty repair needed, the vehicle
may need to be taken to another
dealer. If a particular dealership
can not assist you, then contact the
Customer Assistance Center.
If you are not satisfied with the
service you receive at the
dealership, speak with the service
manager. If you are still not
satisfied, speak with the owner or
general manager of the dealership.
In most cases, your concern will be
resolved at this level.
Ford Motor Company and Ford of
Canada dealerships also carry
genuine Ford parts and
accessories, providing you with
original equipment reliability.Away from home
If you are away from home when
your vehicle needs service, or if
you need more help than the
dealership could provide, contact
the Ford Customer Assistance
Center to find an authorized
dealership to help you in the
United States
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada,
Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
33MMCAen 04/14/1999 9:49 AM Page 225

Customer assistance
229
After a case is reviewed, the Board
mails you a decision letter and a
form on which to accept or reject
the Board's decision. The decisions
of the Board are binding on Ford
(and, in some cases, on the dealer)
but not on consumers who are free
to pursue other remedies available
to them under state or federal law.
To request a DSB
brochure/application
For a brochure/application, speak
to your dealer or write/call to the
Board at the following
address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086-5120
1-800-428-3718
You may also contact the North
American Customer Assistance
Center at 1-800-392-3673 (Ford).
TDD for the hearing impaired:
1-800-232-5952 or by writing to the
Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a
foreign country, contact the
appropriate foreign embassy or
consulate. These officials can
inform you of local vehicle
registration regulations and where
to find unleaded fuel.
If you cannot find unleaded fuel or
can only get fuel with an anti-knock
index lower than is recommended
for your vehicle, contact a district
or owner relations/customer
assistance office.
The use of leaded fuel in your
vehicle without proper conversion
may damage the effectiveness of
your emission control system and
may cause engine knocking or
serious engine damage. Ford Motor
Company/Ford of Canada is not
responsible for any damage caused
by use of improper fuel.
In the United States, using leaded
fuel may also result in difficulty
importing your vehicle back into
the U.S.
33MMCAen 04/14/1999 9:49 AM Page 229

Customer assistance
231
Ford Triple Clean
Ford Ultra-Clear Spray Glass
Cleaner
* May be sold with the Motorcraft
name
A wide selection of accessories is
available through your local
authorized Ford, Lincoln-Mercury
or Ford of Canada dealer. These
quality accessories have been
specifically engineered to fulfill
your automotive needs; they are
custom designed to complement
the style and aerodynamic
appearance of your vehicle. In
addition, each accessory is made
from high quality materials and
meets or exceeds Ford's rigid
engineering and safety
specifications. Ford accessories are
warranted for up to 12 months or
20,000 km (12,000 miles) on all
cars and light trucks and 12
months with unlimited distance on
medium/heavy duty trucks unless
the accessory is installed on a new
vehicle, then the warranty becomes
the balance of the new vehicle's
warranty or the accessories
warranty, whichever is greater. See
your dealer for complete warranty
information and availability.
Not all accessories are
available for all models.Vehicle Security
Remote keyless entry
Styled wheel protector locks
Vehicle security systems
Comfort and convenience
Air conditioner
Air filtration systems
Cargo nets
Cargo organizers
Cargo shades
Cargo trays
Dash trim
Engine block heaters
Gear shift knob
Luggage presenter (Continental
only)
Manual sliding rear window
Tire step
33MMCAen 04/14/1999 9:49 AM Page 231