1999 Mercury Grand Marquis maintenance

²Cover the highlighted areas to prevent water damage when cleaning
the engine.
²Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
Cleaning plastic exterior parts
Use vinyl cleaner for routine cleaning. Clean with a tar remover if
necessary. Do not clean plastic parts with thinners, solvents or
petroleum-based cleaners.
Cleaning the exterior lamps
Wash with the same detergent as the exterior of your vehicle. Use glass
cleaner or tar remover if necessary.
To avoid scratching the lamps, do not use a dry paper towel, chemical
solvents or abrasive cleaners.
Cleaning the wiper blades and windshield
If the wiper blades do not wipe properly, clean the wiper blade rubber
element with undiluted windshield washer solution or a mild detergent.
To avoid damaging the blades, do not use fuel, kerosene, paint thinner or
other solvents.
If the wiper still does not wipe properly, this could be caused by
substances on the windshield such as tree sap and some hot wax
treatments used by commercial car washes. Clean the outside of the
windshield with a non-abrasive cleanser such as the non-abrasive
Bon-Amitpowder. Rinse thoroughly with clean water.Do notuse
abrasive cleansers on glass as they may cause scratches. The windshield
is clean if beads do not form when you rinse it with water. The
windshield and wiper blades should be cleaned on a regular basis, and
blades or rubber elements replaced when worn.
Cleaning the instrument panel
Clean with a damp cloth, then dry with a dry cloth.
Avoid cleaner or polish that increases the gloss of the upper portion of
the instrument panel. The dull finish in this area helps protect the driver
from undesirable windshield reflection.
Maintenance and care
173

Cleaning the interior fabric
Remove dust and loose dirt with a whisk broom or a vacuum cleaner.
Remove fresh spots immediately. Do not use household or glass cleaners.
These agents can stain and discolor the fabric. Use a mild soap and
water solution if necessary.
Cleaning and maintaining the safety belts
Clean the safety belts with a mild soap solution recommended for
cleaning upholstery or carpets. Do not bleach or dye the belts, because
these actions may weaken the belt webbing.
Check the safety belt system periodically to make sure there are no
nicks, wear or cuts. If your vehicle has been involved in an accident,
refer to theSafety belt maintenancesection in theSeating and safety
restraintschapter.
Underbody
Flush the complete underside of vehicle frequently. Keep body drain
holes unplugged. Inspect for road damage.
Cleaning leather seats (if equipped)
To clean, simply use a soft cloth dampened with water and a mild soap.
Wipe the leather again with a damp cloth to remove soap residue. Dry
with a soft cloth. For tougher soiling concerns, Ford recommends using
the Deluxe Leather Care Kit F8AZ-19G253±AA, which is available from
your Ford Dealer. This mild cleaner and special pad, cleans the leather
and maintains its natural beauty. Follow the instructions on the cleaner
label. Regular cleaning of your leather upholstery helps maintain its
resiliency and color.
Do not use household cleaning products, alcohol solutions,
solvents or cleaners intended for rubber, vinyl or plastics.
Inside windows
Use glass cleaner for the inside windows if they become fogged.
Maintenance and care
174

MOTORCRAFT PART NUMBERS
Component 4.6L SOHC V8 engine
Air filter element FA-1668
Fuel filter FG-986B
Battery (standard) BXT-59
Battery (optional) BXT-65-650
Oil filter FL-820-S
PCV valve EV-98
Spark plugs* AWSF-32P
* Refer to Vehicle Emissions Control Information (VECI) decal for spark
plug gap information.
REFILL CAPACITIES
Fluid Ford Part Name Capacity
Engine oil (includes
filter change)Motorcraft 5W-30 Super
Premium Motor Oil4.7L
(5.0 quarts)
Brake fluid High Performance DOT 3
Motor Vehicle Brake FluidFill to line on
reservoir
Power steering fluid Motorcraft MERCONtATF Fill to line on
reservoir
Transmission fluid Motorcraft MERCONtV ATF 13.1L
(13.9 quarts)
Engine coolant
1Premium Engine Coolant 15.0L
(15.8 quarts)
Fuel tank N/A 71.9L
(19.0 gallons)
Rear axle lubricant
2Motorcraft SAE 80W90
Premium Rear Axle Lubricant1.8-1.9L
(3.75-4.0 pints)
Windshield washer
fluidUltra-Clear Windshield
Washer ConcentrateFill to line on
reservoir
1Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
2Rear axles are considered lubricated for life when the vehicle is used
for normal service. See your Scheduled Maintenance Guide for Severe
Duty requirements. Traction-Lok axles use 2.2±2.4L (4.75±5.0 pints) of
Capacities and specifications
175

²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states of
eligibility is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln/Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln-Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
Customer assistance
184

²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative are asked to
submit statements at this time.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
²the names (if known) of all the people you contacted at the
dealership(s)
²a description of the action you expect to resolve your concern
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
#6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. Oral presentation may
be requested Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take more than a month before the
Board can consider some cases.
Customer assistance
185

Recommended fuel Unleaded fuel only - 87 octane
Fuel tank capacity 71.9L (19.0 gallons)
Engine oil capacity (includes filter
change)4.7L (5.0 quarts). Use Motorcraft
5W30 Super Premium Motor Oil,
Ford specification WSS-M2C153-G.
Tire pressure and size Refer to the Certification Label
located on the driver's door.
Hood release Pull handle under the left side of
the instrument panel.
Coolant capacity
115.0L (15.8 quarts)
Automatic transmission fluid
capacity13.1L (13.9 quarts). Use
Motorcraft MERCONtV ATF.
Power steering fluid capacity
2Fill to line on reservoir. Use
Motorcraft MERCONtAT F.
1Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
2Ensure correct automatic transmission fluid is used for a specific
application. Check the container to verify the fluid is MERCONtand/or
MERCONtV approved. Some fluids have been approved as meeting both
MERCONtand MERCONtV requirements and will be labeled as such.
Fluids labeled as meeting only MERCONtor only MERCONtV
requirements must not be used interchangeably. DO NOT mix MERCONt
and MERCONtV. Transmission fluid requirements are indicated on the
dipstick or on the dipstick handle. Refer to your Scheduled Maintenance
Guide to determine the correct service interval.
Filling station information
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