1999 Mercury Grand Marquis tow

5. Loosen each wheel lug nut
one-half turn counterclockwise but
do not remove them until the wheel
is raised off the ground. Refer to
Anti-theft lug nutsfor information
on removing anti-theft lug nuts.
On vehicles equipped with
Air Suspension, turn OFF
the Air Suspension switch prior to
jacking, hoisting or towing your
vehicle.
Refer toAir suspension systemin
theDrivingchapter for more
information.
6. Put the jack in the jack notch
next to the door closest to the tire
you are changing. Turn the jack
handle clockwise until the wheel is
completely off the ground.AIR SUSPENSION
SWITCH
INTERRUPTEUR DE
LA SUSPENSION
PNEUMATIQUE
WARNING
AVERTISSEMENTOFF-ARRET
To prevent sudden
vehicle movement,
turn off air suspen-
sion switch prior to
jacking, hoisting or
towing vehicle.
Pour prévenir tout mouvement soudain du véhi-
cule, placer à l'arrêt l'interrupteur de la suspension
pneumatique avant de lever to véhicule (cric ou
pont élévateur) ou de le remorquer.
OFF
Roadside emergencies
128

WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member, your roadside assistance center.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
Before your vehicle can be towed, the air suspension control in the
luggage compartment must be turned to the OFF position (if equipped).
Ford Motor Company provides a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
Roadside emergencies
135

²Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
WINDSHIELD WIPER BLADES
Check the wiper blades at least twice a year or when they seem less
effective. Substances such as tree sap and some hot wax treatments used
by commercial car washes reduce the effectiveness of wiper blades.
Checking the wiper blades
If the wiper blades do not wipe properly, clean both the windshield and
wiper blades using undiluted windshield wiper solution or a mild
detergent. Rinse thoroughly with clean water. To avoid damaging the
blades, do not use fuel, kerosene, paint thinner or other solvents.
Changing the wiper blades
To replace the wiper blades:
1. Pull the wiper arm away from the
windshield and lock into the service
position.
2. Turn the blade at an angle from
the wiper arm. Push the lock pin
manually to release the blade and
pull the wiper blade down toward
the windshield to remove it from the
arm.
3. Attach the new wiper to the
wiper arm and press it into place
until a click is heard.
LEAD
RETURN
RECYCLE
Maintenance and care
152

²Use recommended engine oil. Refer toLubricant Specifications.
²Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found in your vehicle Scheduled Maintenance Guide.
Conditions
²Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
²Carrying unnecessary weight may reduce fuel economy (approximately
2 km/h [1 mpg] is lost for every 180 kg [400 lb] of weight carried).
²Adding certain accessories to your vehicle (for example bug
deflectors, rollover/light bars, running boards, ski/luggage racks) may
reduce fuel economy.
²Use of fuel blended with alcohol may lower fuel economy.
²Fuel economy may decrease with lower temperatures during the first
12±16 km (8±10 miles) of driving.
²Driving on flat terrain offers improved fuel economy as compared to
driving over hilly terrain.
²Transmissions give their best fuel economy when operated in the top
cruise gear and with steady pressure on the gas pedal.
²Close windows for high speed driving.
EPA window sticker
Every new vehicle should have the EPA window sticker. Contact your
dealer if the window sticker is not supplied with your vehicle. The EPA
window sticker should be your guide for the fuel economy comparisons
with other vehicles.
It is important to note the box in the lower left corner of the window
sticker. These numbers represent the Range of Km/L (MPG) expected on
the vehicle, depending upon the driver's method of operation and
conditions.
EMISSION CONTROL SYSTEM
Your vehicle is equipped with various emission control components and a
catalytic converter which will enable your vehicle to comply with
applicable exhaust emission standards. To make sure that the catalytic
converter and other emission control components continue to work
properly:
Maintenance and care
164

²Cover the highlighted areas to prevent water damage when cleaning
the engine.
²Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
Cleaning plastic exterior parts
Use vinyl cleaner for routine cleaning. Clean with a tar remover if
necessary. Do not clean plastic parts with thinners, solvents or
petroleum-based cleaners.
Cleaning the exterior lamps
Wash with the same detergent as the exterior of your vehicle. Use glass
cleaner or tar remover if necessary.
To avoid scratching the lamps, do not use a dry paper towel, chemical
solvents or abrasive cleaners.
Cleaning the wiper blades and windshield
If the wiper blades do not wipe properly, clean the wiper blade rubber
element with undiluted windshield washer solution or a mild detergent.
To avoid damaging the blades, do not use fuel, kerosene, paint thinner or
other solvents.
If the wiper still does not wipe properly, this could be caused by
substances on the windshield such as tree sap and some hot wax
treatments used by commercial car washes. Clean the outside of the
windshield with a non-abrasive cleanser such as the non-abrasive
Bon-Amitpowder. Rinse thoroughly with clean water.Do notuse
abrasive cleansers on glass as they may cause scratches. The windshield
is clean if beads do not form when you rinse it with water. The
windshield and wiper blades should be cleaned on a regular basis, and
blades or rubber elements replaced when worn.
Cleaning the instrument panel
Clean with a damp cloth, then dry with a dry cloth.
Avoid cleaner or polish that increases the gloss of the upper portion of
the instrument panel. The dull finish in this area helps protect the driver
from undesirable windshield reflection.
Maintenance and care
173

IDENTIFYING YOUR VEHICLE
Certification label
The National Highway Traffic Safety
Administration Regulations require
that a Certification Label be affixed
to a vehicle and prescribe where the
Certification Label may be located.
The Certification Label is located on
the front door latch pillar on the
driver's side.
Vehicle identification number
The vehicle identification number is
attached to a metal tag and is
located on the driver side
instrument panel.
Engine number
The engine number (the last eight numbers of the vehicle identification
number) is stamped on the engine block, transmission, frame and
transfer case (if equipped).
MFD. BY FORD MOTOR CO. IN U.S.A.
EXT PNT: XXXXXX XXXXXX RC: XX DSO: XXXX F0000
BAR INT TR TP/PS R AXLE TR SPR T0000
X XX XXX X XX X XXXX
UTC
ÑFOHT-15294A10-GA
MAXIMUM LOAD=OCCUPANTS + LUGGAGE=XXXKG/XXXXLB
OCCUPANTS: X TOTAL X FR X 2ND X RR OCCUPANTS LUGGAGE
XX XXXKG/XXXXLB
TIRE: XXXX/XXXXX XXX X XXXKG/XXXXLB
PRESSURE (FR) XXX kPa/33 PSI COLD
PRESSURE (RR) XXX kPa/33 PSI COLD
TRAILER TOWING - SEE OWNER GUIDE
DATE: XXXXX GVWR:XXXXX LB/ XXXXX KG
VIN: XXXXXXXXXXXXXXXXX TYPE: XXXXXXXXXXXXXXX FGAWR: XXXXXX/XXXXXXX RGAWR: XXXXXXX/XXXXXXX
THIS VEHICLE CONFORMS TO ALL APPLICABLE FEDERAL
MOTOR VEHICLE SAFETY STANDARDS IN EFFECT ON THE
DATE OF MANUFACTURE SHOWN ABOVE.
XXXXXXXXXXXXXXXXX
AIR BAG
Capacities and specifications
179

GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford offers a
complimentary roadside assistance program. This program is separate
from the New Vehicle Limited Warranty. The service is available:
²24±hours, seven days a week
²for the Basic warranty period (Canada) or New Vehicle Limited
Warranty period (U.S.) of three years or 60,000 km (36,000 miles),
whichever comes first on Ford and Mercury vehicles, and four years or
80,000 km (50,000 miles) on Lincoln vehicles
In the United States, you may purchase additional roadside assistance
coverage beyond this period through the Ford Auto Club by contacting
your Ford or Lincoln-Mercury dealer.
Roadside assistance will cover:
²changing a flat tire
²jump-starts
²lock-out assistance
²fuel delivery
²towing to the nearest Ford of Canada or Ford Motor Company
dealership, or towing to your selling dealership if within 56 km (35
miles). Even non-warranty related tows, like accidents or getting stuck
in the mud or snow, are covered (some exclusions apply, such as
impound towing or repossession).
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, it's found in
the Roadside Assistance book in the glove compartment.
To receive roadside assistance in the United States for Ford or Mercury
vehicles, call 1-800-241-3673 or if you own a Lincoln vehicle, call
1±800±521±4140. In Canada call 1±800±665±2006.
Should you need to arrange assistance for yourself, Ford will reimburse a
reasonable amount. To obtain information about reimbursement, call
1-800-241-3673 in the United States for Ford or Mercury vehicles; or if
you own a Lincoln vehicle, call 1±800±521±4140. Call 1±800±665±2006 in
Canada.
Customer assistance
180

Ford extended service plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides:
²Protection against repair costs after your New Vehicle Limited
Warranty period expires;
and
²Other benefits during the warranty period (such as reimbursement for
rentals and towing.)
You may purchase Ford ESP from any participating Ford or
Lincoln-Mercury or Ford of Canada dealer. There are several plans
available in various time, distance and deductible combinations which
can be tailored to fit your own driving needs. Ford ESP also offers
reimbursement benefits for towing and rental coverage. (In Hawaii, rules
vary. See your dealer for details.)
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,200 participating Ford, Lincoln-Mercury and Ford of Canada
dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options.
Also, please be aware that some dealers offer service contracts that are
not backed by Ford Motor Company or Ford of Canada. On the surface,
many independent plans appear to be like Ford's. The problem is that
they can often require the use of non-factory approved parts and have
much more complex and restrictive claims coverage terms than Ford.
At Ford Motor Company and Ford of Canada, we are dedicated to
providing Ford, Lincoln and Mercury vehicle owners with programs that
will enhance your ownership experience and protect you from
unexpected repair bills. Genuine Ford ESP is the only Extended Service
Plan that enables us to provide that service.
Customer assistance
181