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taking fuel economy measurements during the first 1 600 km (1 000
miles) of driving (engine break-in period). You will get a more accurate
measurement after 3 000 km±5 000 km (2 000 miles-3 000 miles).
Filling the tank
The advertised fuel capacity of the fuel tank on your vehicle is equal to
the rated refill capacity of the fuel tank as listed in the Refill Capacities
chart in this ªOwner Guide.º The advertised capacity is the amount of
the Indicated Capacity and the Empty Reserve combined. Indicated
Capacity is the difference in the amount of fuel in a full tank and a tank
when the fuel gauge indicates empty. Empty Reserve is the small amount
of usable fuel remaining in the fuel tank after the fuel gauge indicates
empty.
The amount of Empty Reserve varies and should not be relied
upon to increase driving range. When refueling your vehicle after
the fuel gauge indicates empty, you might not be able to refuel
the full amount of the advertised capacity of the fuel tank due to
the empty reserve still present in the tank.
For consistent results when filling the fuel tank:
²Use the same filling rate setting (low Ð medium Ð high) each time
the tank is filled.
²Allow three automatic click-offs when filling.
²Always use the recommended octane rating of a known quality
gasoline, preferably a national brand.
²Use the same side of the same pump and have the vehicle facing the
same direction each time you fill up.
²Have the vehicle loading and distribution the same every time.
Your results will be most accurate if your filling method is consistent.
Calculating fuel economy
1. Fill the fuel tank completely and record the initial odometer reading.
2. Each time you fill the tank, record the amount of fuel added (in liters
or gallons).
3. After at least three to five tank fill-ups, fill the fuel tank and record
the current kilometer (mileage) reading.
4. Follow one of the simple calculations in order to determine fuel
economy:
Maintenance and care
166
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Your dealership and a Ford Motor Company representative are asked to
submit statements at this time.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
²the names (if known) of all the people you contacted at the
dealership(s)
²a description of the action you expect to resolve your concern
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
#6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. Oral presentation may
be requested Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take more than a month before the
Board can consider some cases.
Customer assistance
192
Page 201 of 208

Coolant ...............................147,149
checking and adding ..............148
refill capacities .................149,181
specifications ...................182,184
Customer Assistance ................187
Ford accessories for your
vehicle .....................................194
Ford Extended
Service Plan ............................188
Getting assistance outside
the U.S. and Canada ..............193
Getting roadside assistance ...187
Getting the service
you need .................................189
Ordering additional
owner's literature ...................198
The Dispute Settlement
Board .......................................190
Defrost
rear window ..............................52
Dipstick
engine oil .................................144
Doors
door ajar warning .....................10
Driving under special
conditions
through water .........................122
Emergencies, roadside
jump-starting ..........................135
Emission control system ..........169
Engine ........................................184
check engine/
service engine soon light ...........6
coolant .....................................147
idle speed control ...................154
lubrication
specifications ...................182,184
refill capacities ........................181
service points ..........................143
starting after a collision .........123
Engine block heater .................107
Engine oil ..................................144checking and adding .......144,145
dipstick ....................................144
filter, specifications .........145,181
recommendations ...................145
refill capacities .................144,181
specifications .....144,145,182,184
Exhaust fumes ..........................108
Fail safe cooling ........................150
Floor mats ...................................69
Fluid capacities .........................181
Fuel ............................................161
calculating fuel economy .......165
cap ...........................................163
capacity ...................................181
choosing the right fuel ...........163
comparisons with EPA fuel
economy estimates .................168
detergent in fuel .....................165
filling your vehicle
with fuel ....................161,163,166
filter, specifications .........165,181
fuel filler door override ............66
fuel filler door release ..............65
fuel pump shut-off switch .....123
gauge .........................................13
improving fuel economy ........165
octane rating ....................164,184
quality ......................................164
running out of fuel .................165
safety information relating
to automotive fuels ................161
Fuses ...................................124,125
Gas cap (see Fuel cap) ............163
Gas mileage (see Fuel
economy) ...................................165
Gauges .........................................12
engine coolant
temperature gauge ...................14
fuel gauge ..................................13
odometer ...................................13
speedometer .............................13
Index
201