1999 GMC ENVOY phone

8-
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8-1
Section 8 Customer Assistance Information
Here you will find out how to contact GMC if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
8
-2 Customer Satisfaction Procedure
8
-4 Customer Assistance for Text Telephone
(TTY) Users
8
-4 Customer Assistance Offices
8
-5 GM Mobility Program for Persons
with Disabilities
8
-6 Roadside Assistance
8
-7 Canadian Roadside Assistance
8
-8 Courtesy Transportation8
-9 Warranty Information
8
-10 Reporting Safety Defects to the United
States Government
8
-10 Reporting Safety Defects to the
Canadian Government
8
-11 Reporting Safety Defects to General Motors
8
-11 Ordering Service and Owner Publications
in Canada
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8-4
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus to
settle automotive disputes regarding vehicle repairs or the
interpretation of the New Vehicle Limited Warranty.
Although you are required to resort to this informal dispute
resolution program prior to filing any court action, use of
the program is free of charge and your case will generally
be heard within 40 days. If you do not agree with the
decision given in your case, you may reject it and proceed
with any other venue for relief available to you.
You may contact the BBB using the toll
-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
-1804
Telephone: 1
-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech
-impaired and who use Text Telephones
(TTYs), GMC has TTY equipment available
at its Customer Assistance Center. Any TTY
user can communicate with GMC by dialing:
1
-800-GMC-8583. (TTY users in Canada can
dial 1
-800-263-3830.)
Customer Assistance Offices
GMC encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to GMC,
the letter should be addressed to GMC's Customer
Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 436008
Pontiac, MI 48343-6008
1-800-GMC-8782 (1-800-462-8782)
1-800-462-8583 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-GMC-8782
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8-5 Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
GMODC - Customer Communication Centre
169-007
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 905-644-4112
Fax: 905-644-4866
Caribbean Numbers
1-800-496-9992 (English) Puerto Rico
1-800-496-9993 (Spanish) Puerto Rico
1-800-751-4135 (English) Dominican Republic
1-800-751-4136 (Spanish) Dominican Republic
1-800-496-9994 U.S. Virgin Islands
1-800-389-0009 Bahamas
1-800-534-0122 Bermuda, Barbados, Antigua & B.V.I.If toll free service is not available in the Caribbean,
call Puerto Rico 1-787-763-1315.
GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to $1,000
toward aftermarket driver or
passenger adaptive
equipment you may require
for your vehicle (hand
controls, wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1
-800-323-9935.
Text telephone (TTY) users, call 1
-800-833-9935.
GM of Canada also has a Mobility Program. Call
1
-800-GM-DRIVE (463-7483) for details. TTY users
call 1
-800-263-3830. When calling from the United
States, please dial 1
-905-644-3063.
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8-6
Roadside Assistance
GMC's Roadside Assistance provides stranded owners
with over
-the-phone roadside repairs, location of the
nearest GMC dealer or the following special services:
Flat Tire Change: Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement of tire).Fuel Delivery: Delivery of enough fuel for the customer
to get to the nearest service station (up to $4.00) will
be covered.
Jump Start: No
-start situations which require a battery
jump start will be covered at no charge.
Lock Out: Replacement keys or locksmith service will
be covered at no charge if you are unable to gain entry
into your vehicle. Delivery of the replacement key will
be covered at no charge within 10 miles (16 km).
Emergency Towing Service: Towing to the nearest
GMC dealer for warranty related disablements will
be covered.
Deluxe Trip Routing: Custom
-made, computerized
highlighted maps using the most direct or scenic route
are provided free of charge. Maps include points of
interest and a list of GMC dealers along the route. Also
included is a list of hotels along the route that are
discounted through affiliation with ªQuest
International.º Trip Routing is available through
Roadside Assistance by calling 1
-800-GMC-8782.
Please be prepared to provide your Vehicle
Identification Number (VIN). Allow five working days
for fulfillment.
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8-7
Trip Interruption Assistance: GMC will reimburse any
reasonable trip interruption expenses (up to $500.00)
when directly associated with warranty disablement. Trip
Interruption service covers expenses such as meals and
overnight lodging if vehicle disablement occurs at least
150 miles (240 km) from your home or rental property.
Please Note: you will be required to obtain prior
approval from GMC Roadside Assistance and pay for
expenses at the time of disablement. Original receipts
should be submitted to GMC Roadside Assistance for
reimbursement. A service representative will provide
assistance when you call.
The Roadside Assistance services listed are available
to retail and retail lease customers operating 1999 GMC
light duty trucks for a period of 3 years/36,000 miles
(60 000 km). All services must be pre
-arranged by
GMC Roadside Assistance.
Over
-the-phone assistance, such as providing the name
of the closest dealer or minor technical advice, etc., is
available to all owner/operators of GMC trucks,
regardless of vehicle or mileage.
Just dial GMC Roadside Assistance at
1
-800-GMC-8782 (1-800-462-8782, Roadside
Assistance prompt) to reach a qualified representative
who can assist you.Your Roadside Assistance representative will ask for the
following information when your call is received:

Vehicle Identification Number (VIN)

Name and home address

Telephone number and location from which you
are calling

Location, license plate number and color of your
GMC truck

Mileage of vehicle and description of problem
Roadside Assistance is available 24 hours a day, 7 days
a week, 365 days a year, including weekends and
holidays. Should you have any questions about roadside
assistance, call the GMC Roadside Assistance Center or
contact your dealer.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notification.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1
-800-268-6800 for emergency services.
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8-11
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call us at 1
-800-GMC-8782
(1
-800-462-8782), or write:
Pontiac-GMC Customer Assistance Center
P.O. Box 436008
Pontiac, MI 48343
-6008
In Canada, please call us at 1
-800-263-3777 (English)
or 1
-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner's manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
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8-13
PUBLICATION FORM
NUMBEROrders will be mailed within 10 days of receipt. Please allow adequate time for postal
service. If further information is needed, write to the address shown below or call
1-800-551-4123. Material cannot be returned for credit without packing slip with return
information within 30 days of delivery. On returns, a re-stocking fee may be applied
against the original order. ORDER TOLL FREE
(NOTE: For Credit Card Holders Only)1-800-551-4123(Monday-Friday 8:00 AM ± 6:00 PM EST)
FAX Orders Only 1-313-865-5927
Service Manual
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
HELM, INCORPORATED
P.O. Box 07130
Detroit, MI 48207
For purchases outside U.S.A. please write to the above address for quotation.
1999$90.00
1999
$50.00
1999
$15.00
1999
$10.00
TOTAL MATERIAL
Michigan Purchasers
U.S. Order Processing$5.00
Canadian Postage
GRAND TOTAL
add 6% sales tax
(See Note Below)
GM-GMC-ORD99 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the
U.S. order processing.
(CUSTOMER'S NAME) (ATTENTION)
(STREET ADDRESSÐNO P.O. BOX NUMBERS)
(CITY) (ZIP CODE)
DAYTIME TELEPHONE NO.(STATE)
AREA CODE
( )P
Check or Money
Order payable to
Helm, Inc. (USA funds
only Ð
do not send cash.)
VISA
Discover
Account
Number:
Expiration
Date mo/yr:
CUSTOMER SIGNATURE
S
ITEM DESCRIPTIONNAME YEAR VEHICLE MODEL
QTY.PRICE
EACH*TOTAL
PRICE1
9
9
9
G
M
H
I
P

T
OA
Y
M
E
N
T
Owner's Manual Without Portfolio Owner's Manual In Portfolio Car & Light Truck
Transmission Unit Repair
MasterCard
Check here if your billing address
is different from your shipping
address shown.
PUBLICATION FORM
NUMBER
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9-2
Blizzard 4-38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Blizzard, Driving In 4-38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Brake Fluid 6-26 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Brake, Parking 2-25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Brake System Warning Light 2-68 . . . . . . . . . . . . . . . . . . . . . .
Brakes
Adjustment 6
-30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Master Cylinder 6-26 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pedal Travel 6-30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing System Parts 6-30 . . . . . . . . . . . . . . . . . . . . . . . .
Wear 6-29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Brake-Transmission Shift Interlock Check 7-41 . . . . . . . . . . .
Braking 4-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Braking in Emergencies 4-9 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Break-In, New Vehicle 2-14 . . . . . . . . . . . . . . . . . . . . . . . . . .
Brightness Control 2-42 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BTSI Check 7-41 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bulb Replacement 6-31, 6-60 . . . . . . . . . . . . . . . . . . . . . . . . .
Canadian Roadside Assistance 8-7 . . . . . . . . . . . . . . . . . . . .
Capacities and Specifications 6-60 . . . . . . . . . . . . . . . . . . . . . .
Carbon Monoxide 2-9, 2-30, 4-39, 4-50 . . . . . . . . . . . . . . . .
Care of Your Cassette Tape Player 3-25 . . . . . . . . . . . . . . . . . .
Cargo Security Shade 2-52 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cargo Tie Downs 2-52 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cellular Telephone 2-57 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Center Rear Passenger Position 1-34 . . . . . . . . . . . . . . . . . . . .
Certification/Tire Label 4-41 . . . . . . . . . . . . . . . . . . . . . . . . . .
Chains
Safety 4
-49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tire 6-45 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing a Flat Tire 5-19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Charging System Light 2-67 . . . . . . . . . . . . . . . . . . . . . . . . . . Check Gages Light 2
-75 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking Your Restraint Systems 1-52 . . . . . . . . . . . . . . . . . .
Chemical Paint Spotting 6-52 . . . . . . . . . . . . . . . . . . . . . . . . . .
Child Restraints 1-38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Center Seat Position 1-46 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Different Types 1-38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Securing in a Rear Outside Seat Position 1-44 . . . . . . . . . . .
Securing in the Right Front Seat Position 1-46 . . . . . . . . . .
Top Strap 1-43 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Where Not to Put 1-46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Where to Put 1-42 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cigarette Lighter 2-54 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Circuit Breakers and Fuses 6-55 . . . . . . . . . . . . . . . . . . . . . . .
Cleaner, Air 6-14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning
Aluminum Wheels 6
-51 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exterior Lamps and Lenses 6-50 . . . . . . . . . . . . . . . . . . . . .
Fabric 6-46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Glass 6-49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inside of Your Vehicle 6-46 . . . . . . . . . . . . . . . . . . . . . . . . .
Instrument Panel 6-48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interior Plastic Components 6-48 . . . . . . . . . . . . . . . . . . . . .
Leather 6-48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Outside of Your Vehicle 6-50 . . . . . . . . . . . . . . . . . . . . . . . .
Stains 6-47 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tires 6-51 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vinyl 6-47 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Weatherstrips 6-49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wheels 6-51 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windshield, Backglass and Wiper Blades 6-49 . . . . . . . . . .
Wood Panels 6-48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Climate Control System 3-2 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clock, Setting 3-8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Comfort Controls 3-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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