1999 FORD EXPEDITION light

²Oncoming motorists frequently signal you to deactivate your high
beams, and your high beams are not activated.
²The headlamps do not seem to provide enough light for clear night
vision.
²The headlamp beams are pointed substantially away from a slightly
down and to the right position.
CLEANING AND CARING FOR YOUR VEHICLE
Refer to the Customer Assistance chapter for a list of Ford-approved
cleaners, polishes and waxes.
Washing your vehicle
Wash your vehicle regularly with
cold or lukewarm water. Never use
strong detergents or soap. If your
vehicle is particularly dirty, use a
quality car wash detergent. Always
use a clean sponge, washing glove
or similar device and plenty of water
for best results. To avoid spots,
avoid washing when the hood is still
warm, immediately after or during
exposure to strong sunlight.
During winter months, it is especially important to wash the vehicle on a
regular basis. Large quantities of dirt and road salt are difficult to
remove and also cause damage to the vehicle.
Remove any exterior accessories, such as antennas, before entering a car
wash. If you have wax applied to the vehicle at a commercial car wash, it
is recommended that you clean the wiper blades and windshield as
described inCleaning the wiper blades and windshield.
After washing, apply the brakes several times to dry them.
Waxing your vehicle
Wax when water stops beading on the surface. This could be every three
or four months, depending on operating conditions.
Use only carnauba or synthetic-based waxes. Use cleaning fluid or
alcohol with a clean cloth to remove any bugs and tar before waxing
vehicle. Use tar remover to remove any tar spots.
Maintenance and care
185

Cleaning the engine
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
²Take care when using a power washer to clean the engine. The high
pressure fluid could penetrate the sealed parts and cause damage.
²Do not spray with cold water to avoid cracking the engine block or
other engine components.
²Never apply anything to the drive belt (including belt dressing).
²Cover the highlighted areas to prevent water damage when cleaning
the engine.
²Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
Cleaning plastic exterior parts
Use vinyl cleaner for routine cleaning. Clean with a tar remover if
necessary. Do not clean plastic parts with thinners, solvents or
petroleum-based cleaners.
Cleaning the exterior lamps
Wash with the same detergent as the exterior of your vehicle. Use glass
cleaner or tar remover if necessary.
To avoid scratching the lamps, do not use a dry paper towel, chemical
solvents or abrasive cleaners.
Maintenance and care
187

Ford extended service plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides:
²Protection against repair costs after your New Vehicle Limited
Warranty period expires;
and
²Other benefits during the warranty period (such as reimbursement for
rentals and towing.)
You may purchase Ford ESP from any participating Ford or
Lincoln-Mercury or Ford of Canada dealer. There are several plans
available in various time, distance and deductible combinations which
can be tailored to fit your own driving needs. Ford ESP also offers
reimbursement benefits for towing and rental coverage. (In Hawaii, rules
vary. See your dealer for details.)
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,200 participating Ford, Lincoln-Mercury and Ford of Canada
dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options.
Also, please be aware that some dealers offer service contracts that are
not backed by Ford Motor Company or Ford of Canada. On the surface,
many independent plans appear to be like Ford's. The problem is that
they can often require the use of non-factory approved parts and have
much more complex and restrictive claims coverage terms than Ford.
At Ford Motor Company and Ford of Canada, we are dedicated to
providing Ford, Lincoln and Mercury vehicle owners with programs that
will enhance your ownership experience and protect you from
unexpected repair bills. Genuine Ford ESP is the only Extended Service
Plan that enables us to provide that service.
Customer assistance
200

Please have the following information available when contacting Ford
Customer Assistance:
²Your telephone number (home and business)
²The name of the dealer and the city where the dealership is located
²The year and make of your vehicle
²The date of vehicle purchase
²The current odometer reading
²The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.) or the Mediation/
Arbitration Program (Canada).
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the Magnuson-
Moss Warranty Act or state replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford, Mercury and Lincoln cars and Ford or Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
Customer assistance
202

Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner
* May be sold with the Motorcraft name
A wide selection of accessories is available through your local authorized
Ford, Lincoln-Mercury or Ford of Canada dealer. These quality accessories
have been specifically engineered to fulfill your automotive needs; they are
custom designed to complement the style and aerodynamic appearance of
your vehicle. In addition, each accessory is made from high quality materials
and meets or exceeds Ford's rigid engineering and safety specifications. Ford
accessories are warranted for up to 12 months or 20,000 km (12,000 miles)
on all cars and light trucks and 12 months with unlimited distance on
medium/heavy duty trucks unless the accessory is installed on a new vehicle,
then the warranty becomes the balance of the new vehicle's warranty or the
accessories warranty, whichever is greater. See your dealer for complete
warranty information and availability.
Not all accessories are available for all models.
Vehicle Security
Remote keyless entry
Styled wheel protector locks
Vehicle security systems
Comfort and convenience
Air conditioner
Air filtration systems
Cargo nets
Cargo organizers
Cargo shades
Cargo trays
Dash trim
Engine block heaters
Gear shift knob
Luggage presenter (Continental only)
Manual sliding rear window
Tire step
Customer assistance
207

Travel equipment
Console
Console armrest
Daytime running lights
Factory luggage rack
Factory luggage rack adaptors
Fog lights
Framed luggage covers
Heavy-duty battery
Neutral towing transfer case kit (Explorer 4.0L only)
Off road lights
Pickup box rails
Removable luggage rack
Removable luggage rack adapters
Retractable bed hooks and loops
Running boards
Snow traction cables
Soft luggage cover
Speed control
Towing mirrors
Trailer hitch
Trailer hitch bars and balls
Trailer hitch wiring adaptor
Protection and appearance equipment
Air bag anti-theft locks
Bed mat/bedliner tailgate covers
Bed mats
Bedliners
Car/truck covers
Cargo liners, interior
Customer assistance
208

Accessory delay ..........................61
Air bag supplemental restraint
system ..........................................89
and child safety seats ..............90
description ................................89
disposal ......................................93
indicator light ...........................92
passenger air bag .....................91
Air cleaner filter .......................164
Air conditioning
automatic temperature
control system ......40,41,42,43,45
auxiliary heater and air
conditioner ................................46
Air suspension ...........................109
warning light .............................10
Anti-theft system ........................66
Armrests ......................................76
Automatic transmission
driving an automatic
overdrive ...................112,113,114
Axle
refill capacities ........................191
Brakes ........................................105
anti-lock ............................105,106
anti-lock brake system (ABS)
warning light ...........................106
fluid, checking and adding ....153
shift interlock ..........................111
Break-in period .............................2
CD changer ..................33,35,36,37
Child safety seats
attaching with tether straps ....98
in rear seat ................................96
tether anchorage hardware .....99
Cleaning your vehicle ...............185
engine compartment ..............187
exterior ....................................186
exterior lamps .........................187
interior .....................................188
plastic parts ............................187
washing ....................................185waxing .....................................185
wheels ......................................186
wiper blades ............................188
Compass, electronic ....................57
calibration .................................59
set zone adjustment .................58
Console ........................................63
overhead ...............................55,56
rear ............................................64
Controls
power seat ............................76,77
Coolant ......................................156
checking and adding ..............155
refill capacities ........................156
Customer Assistance
Ford accessories for
your vehicle ..............206,207,208
Ford Extended Service Plan .200
Getting assistance outside the
U.S. and Canada .....................205
Getting roadside assistance ...199
Getting the service you need...201
Ordering additional owner's
literature .................................210
The Dispute Settlement
Board ..................202,203,204,205
Defrost
rear window ..............................19
Driveline universal joint and
slip yoke ....................................161
Driving under special
conditions ..................................118
sand .........................................117
snow and ice ...........................119
through water .........................117
Emission control system ..........178
Engine
coolant .....................................154
idle speed control ...................162
service points ..........................150
starting after a collision .........128
Engine block heater .................103
Index
212

Engine oil
checking and adding ..............152
dipstick ....................................150
specifications ...................150,152
Exhaust fumes ..........................103
Fail safe cooling ........................157
Floor mats ...................................64
Four-Wheel Drive vehicles ..10,114
control trac .............................115
description ..............................115
driving off road .......................117
electronic shift ............19,116,117
indicator light ...........................10
Fuel
choosing the right fuel ...........172
comparisons with EPA fuel
economy estimates .................177
detergent in fuel .....................173
filling your vehicle
with fuel ...........................170,173
quality ......................................172
running out of fuel .................173
safety information relating to
automotive fuels .....................170
Fuses ...................................129,130
Garage door opener ....................56
Gas mileage (see Fuel
economy) ..............174,175,176,177
Gauges .........................................11
battery voltage gauge ...............14
engine coolant temperature
gauge .........................................12
engine oil pressure gauge ........14
fuel gauge ..................................12
odometer ...................................13
speedometer .............................12
tachometer ................................13
trip odometer ............................13
GVWR
(Gross Vehicle Weight Rating)
calculating ...............................121
Hazard flashers .........................128Head
restraints .......74,77,78,79,80,81,82
Headlamps
aiming ......................................184
bulb specifications ..................184
high beam ..............................9,54
Heating ........................................38
heating and air
conditioning system ............38,40
Hood ..........................................149
Ignition .......................................196
Inspection/maintenance
(I/M) testing ..............................179
Instrument panel
cleaning ...................................188
Keyless entry system
locking and unlocking doors ....73
programming entry code .........72
Keys
positions of the ignition ...........48
Lamps
autolamp system .......................18
daytime running light ...............17
fog lamps ...................................17
headlamps .................................17
headlamps, flash to pass ..........55
instrument panel, dimming .....18
interior lamps .........................184
replacing
bulbs ............179,180,181,182,183
Lane change indicator
(see Turn signal) ........................48
Liftgate ........................................64
Lights, warning and indicator ......6
air bag ..........................................7
air suspension .........................110
anti-lock brakes (ABS) ..............8
anti-theft .....................................9
brake ............................................8
charging system ..........................9
door ajar ....................................10
engine oil pressure .....................9
Index
213