²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative are asked to
submit statements at this time.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
²the names (if known) of all the people you contacted at the
dealership(s)
²a description of the action you expect to resolve your concern
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
#6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. Oral presentation may
be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take more than a month before the
Board can consider some cases.
Customer assistance
186
Getting the
service you need ....................183
Ordering additional
owner's literature ...................192
The Dispute Settlement
Board .......................................184
Defrost
rear window ..............................42
Dipstick
engine oil .................................130
Driving under special
conditions
through water .........................102
Emergencies, roadside
jump-starting ..........................117
Emission control system ..........159
Engine .................................176,177
check engine/
service engine soon light ...........7
coolant .....................................137
idle speed control ...................144
lubrication
specifications ...................175,176
refill capacities ........................174
service points ...................129,130
starting after a collision .........105
Engine block heater ...................87
Engine oil ..................................130
checking and adding .......130,132
dipstick ....................................130
filter, specifications .........133,174
recommendations ...................133
refill capacities .................130,174
specifications .....130,133,175,176
Exhaust fumes ............................87
Floor mats ...................................54
Fluid capacities .........................174
Foglamps .....................................44
Fuel ............................................152
calculating fuel economy .......156
cap ...........................................154
capacity ...................................174choosing the right fuel ...........154
comparisons with EPA fuel
economy estimates .................159
detergent in fuel .....................155
filling your vehicle
with fuel ....................152,154,156
filter, specifications .........156,174
fuel pump
shut-off switch ...................54,105
gauge .........................................12
improving fuel economy ........156
low fuel warning light ................7
octane rating .............155,176,177
quality ......................................155
running out of fuel .................155
safety information relating to
automotive fuels .....................152
Fuses ..........................................107
Gas cap (see Fuel cap) ............154
Gas mileage
(see Fuel economy) .................156
Gauges .........................................11
engine coolant
temperature gauge ...................12
fuel gauge ..................................12
odometer ...................................13
speedometer .............................13
tachometer ................................13
trip odometer ............................13
GAWR
(Gross Axle Weight Rating) .....100
definition .................................100
driving with a heavy load ......100
location ....................................100
GVWR (Gross
Vehicle Weight Rating) .............100
calculating ...............................100
definition .................................100
driving with a heavy load ......100
location ....................................100
Hazard flashers .........................105
Head restraints ...........................61
Index
195
