
GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford offers a
complimentary roadside assistance program. This program is separate
from the New Vehicle Limited Warranty. The service is available:
²24±hours, seven days a week
²for the Basic warranty period (Canada) or New Vehicle Limited
Warranty period (U.S.) of three years or 60,000 km (36,000 miles),
whichever comes first on Ford and Mercury vehicles, and four years or
80,000 km (50,000 miles) on Lincoln vehicles
In the United States, you may purchase additional roadside assistance
coverage beyond this period through the Ford Auto Club by contacting
your Ford or Lincoln-Mercury dealer.
Roadside assistance will cover:
²changing a flat tire
²jump-starts
²lock-out assistance
²fuel delivery
²towing to the nearest Ford of Canada or Ford Motor Company
dealership, or towing to your selling dealership if within 56 km (35
miles). Even non-warranty related tows, like accidents or getting stuck
in the mud or snow, are covered (some exclusions apply, such as
impound towing or repossession).
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, it's found in
the Roadside Assistance book in the glove compartment.
To receive roadside assistance in the United States for Ford or Mercury
vehicles, call 1-800-241-3673 or if you own a Lincoln vehicle, call
1±800±521±4140. In Canada call 1±800±665±2006.
Should you need to arrange assistance for yourself, Ford will reimburse a
reasonable amount. To obtain information about reimbursement, call
1-800-241-3673 in the United States for Ford or Mercury vehicles; or if
you own a Lincoln vehicle, call 1±800±521±4140. Call 1±800±665±2006 in
Canada.
Customer assistance
181

Ford extended service plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides:
²Protection against repair costs after your New Vehicle Limited
Warranty period expires;
and
²Other benefits during the warranty period (such as reimbursement for
rentals and towing).
You may purchase Ford ESP from any participating Ford or
Lincoln-Mercury or Ford of Canada dealer. There are several plans
available in various time, distance and deductible combinations which
can be tailored to fit your own driving needs. Ford ESP also offers
reimbursement benefits for towing and rental coverage. (In Hawaii, rules
vary. See your dealer for details).
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,200 participating Ford, Lincoln-Mercury and Ford of Canada
dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options.
Also, please be aware that some dealers offer service contracts that are
not backed by Ford Motor Company or Ford of Canada. On the surface,
many independent plans appear to be like Ford's. The problem is that
they can often require the use of non-factory approved parts and have
much more complex and restrictive claims coverage terms than Ford.
At Ford Motor Company and Ford of Canada, we are dedicated to
providing Ford, Lincoln and Mercury vehicle owners with programs that
will enhance your ownership experience and protect you from
unexpected repair bills. Genuine Ford ESP is the only Extended Service
Plan that enables us to provide that service.
Customer assistance
182

Travel equipment
Console
Console armrest
Daytime running lights
Factory luggage rack
Factory luggage rack adaptors
Fog lights
Framed luggage covers
Heavy-duty battery
Neutral towing transfer case kit (Explorer 4.0L only)
Off road lights
Pickup box rails
Removable luggage rack
Removable luggage rack adapters
Retractable bed hooks and loops
Running boards
Snow traction cables
Soft luggage cover
Speed control
Towing mirrors
Trailer hitch
Trailer hitch bars and balls
Trailer hitch wiring adaptor
Protection and appearance equipment
Air bag anti-theft locks
Bed mat/bedliner tailgate covers
Bed mats
Bedliners
Car/truck covers
Cargo liners, interior
Customer assistance
190

Headlamps ...................................42
aiming ...............................168,169
bulb specifications ..................167
daytime running lights .............43
flash to pass ..............................43
high beam ..............................9,43
replacing bulbs .......................162
turning on and off ....................42
warning chime ..........................10
Heating ........................................37
heater only system ...................37
heating and air
conditioning system .................39
Hood ..........................................127
Ignition ................................176,177
positions of the ignition ...........42
Infant seats
(see Safety seats) .......................77
Inspection/
maintenance (I/M) testing .......160
Instrument panel ..........................6
cleaning ...................................172
lighting up panel
and interior ...............................14
location of components ..............6
Jump-starting your vehicle ......117
Keys
key in ignition chime ...............10
positions of the ignition ...........42
Lamps
cargo lamps ...............................14
daytime running light ...............43
fog lamps ...................................44
headlamps ..........................42,162
headlamps, flash to pass ..........43
instrument panel, dimming .....14
interior lamps ....................51,167
replacing bulbs ..161,164,165,166
Lane change indicator
(see Turn signal) ........................43
Lights, warning and indicator ......6
air bag ..........................................8anti-lock brakes (ABS) .........9,89
anti-theft .....................................9
brake ............................................8
charging system ........................10
high beam ...................................9
liftgate ajar ................................10
low fuel ........................................7
oil pressure ...............................10
safety belt ...................................8
service engine soon ....................7
turn signal indicator ...................9
Load limits .................................100
GAWR ......................................100
GVWR ......................................100
trailer towing ..........................100
Locks
childproof ..................................52
Lubricant specifications ....175,176
Manual transaxle .........................92
fluid capacities ........................174
lubricant specifications ..........176
reverse .......................................95
Mirrors
side view mirrors (power) .......14
Moon roof ....................................50
Motorcraft parts .................156,174
Octane rating ............................155
Odometer .....................................13
Panic alarm feature, remote
entry system ................................57
Parking brake ..............................90
Parts (see Motorcraft parts) ....174
Power distribution box
(see Fuses) ...............................110
Power door locks ........................52
Power steering ............................91
fluid, checking and adding ....140
fluid, refill capacity ................174
fluid, specifications ..........175,176
Radio ............................................15
Relays .................................107,113
Remote entry system ............55,57
Index
196

illuminated entry ......................58
locking/unlocking doors ......55,56
opening the trunk .....................56
panic alarm ...............................57
replacement/additional
transmitters ...............................58
replacing the batteries .............57
Roof rack ...................................104
Safety belts (see Safety
restraints) ................10,65,66,67,68
Safety Compliance
Certification Label ....................180
Safety defects, reporting ..........193
Safety restraints ...........65,66,67,68
cleaning the safety belts ...70,173
extension assembly ..................69
for adults ..............................66,67
for children ..........................75,76
lap belt ......................................68
warning light
and chime .....................8,10,69,70
Safety seats for children ............77
Seat belts
(see Safety restraints) ...............65
Seats ............................................61
child safety seats ......................77
cleaning ...................................173
Servicing your vehicle ..............123
Spark plugs,
specifications ...............174,176,177
Specification chart,
lubricants ............................175,176
Speed control ..............................44
Speedometer ...............................13
Starting your vehicle .............83,86
jump starting ..........................117
Steering wheel
tilting .........................................48
Tachometer .................................13
Tilt steering wheel ......................48
Tires .............................113,148,149changing ...........................113,114
checking the pressure ............149
replacing ..................................150
rotating ....................................149
snow tires and chains ............151
tire grades ...............................149
treadwear ................................148
Towing
wrecker ....................................122
Transaxle .....................................92
automatic operation .................95
fluid, refill capacities ..............174
lubricant specifications ..........176
manual operation ......................92
Transmission
fluid, checking and adding
(automatic) .............................141
fluid, checking and adding
(manual) .................................143
Trip odometer .............................13
Trunk
remote release .....................15,56
Turn signal ...............................9,43
Vehicle dimensions ...................177
Vehicle Identification Number
(VIN) ..........................................180
Vehicle loading ..........................100
Ventilating your vehicle .............88
Warning chimes ...........................10
Warning lights (see Lights) .........6
Washer fluid ..............................136
Water, Driving through .............102
Windows
power .........................................53
rear wiper/washer .....................50
Windshield washer fluid and
wipers
checking and cleaning ............147
operation ...................................49
replacing wiper blades ...........147
Wrecker towing .........................122
Index
197