1999 CHEVROLET C/K phone

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8-6
Chevrolet Roadside Assistance Program
To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet Roadside Assistance
Center. As the owner of a 1999 Chevrolet, membership
in Roadside Assistance is free.
Roadside Assistance is available 24 hours a day,
365 days a year, by calling 1
-800-CHEV-USA (243-8872).
This toll-free number will provide you over
-the-phone
roadside assistance with minor mechanical problems. If your problem cannot be resolved over the
phone, our advisors have access to a nationwide network
of dealer recommended service providers. Roadside
membership is free; however some services may incur costs.
Roadside offers two levels of service to the customer,
Basic Care and Courtesy Care:

Toll
-free number, 1-800-CHEV-USA (243-8872)

Free towing for warranty repairs

Basic over
-the-phone technical advice

Available dealer services at reasonable costs (i.e.,
wrecker services, locksmith/key service, glass
repair, etc.)
ROADSIDE Courtesy Care PROVIDES:

Roadside Basic Care services (as outlined previously)
Plus:

FREE Non
-Warranty Towing (to the closest dealer
from a legal roadway)

FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)

FREE Flat Tire Service (spare installed on the road)

FREE Jump Start (at home or on the road)

FREE Fuel Delivery ($5 of fuel delivered on
the road)

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8-7
Chevrolet offers Courtesy Transportation for customers
needing warranty service. Courtesy Transportation will
be offered in conjunction with the coverage provided by
the Bumper to Bumper New Vehicle Limited Warranty
to eligible purchasers of 1999 Chevrolet passenger cars
and light duty trucks. (Please see your selling dealer
for details.)
Note: Courtesy Care is available to retail and retail lease
customers operating 1999 and newer Chevrolet vehicles
for a period of 3 years/36,000 miles (60 000 km),
whichever occurs first. All Courtesy Care services must
be pre
-arranged by Chevrolet Roadside or dealer
service management.
Basic Care and Courtesy Care are not part of or
included in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue Basic Care and Courtesy Care
at any time.
For complete program details, see your Chevrolet dealer
to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.For prompt assistance when calling, please have the
following available to give to the advisor:

Vehicle Identification Number (VIN)

License plate number

Vehicle color

Vehicle location

Telephone number where you can be reached

Vehicle mileage

Description of problem
Please refer to the Roadside Assistance brochure
inside your owner information portfolio for full
program details.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1
-800-268-6800 for emergency services.

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8-11
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call us at 1
-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, MI 48007
-7047
In Canada, please call us at 1
-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner's manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.

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8-13
PUBLICATION FORM
NUMBEROrders will be mailed within 10 days of receipt. Please allow adequate time for postal
service. If further information is needed, write to the address shown below or call
1-800-551-4123. Material cannot be returned for credit without packing slip with return
information within 30 days of delivery. On returns, a re-stocking fee may be applied
against the original order. ORDER TOLL FREE
(NOTE: For Credit Card Holders Only)1-800-551-4123(Monday-Friday 8:00 AM ± 6:00 PM EST)
FAX Orders Only 1-313-865-5927
Service Manual
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
HELM, INCORPORATED
P.O. Box 07130
Detroit, MI 48207
For purchases outside U.S.A. please write to the above address for quotation.
1999$90.00
1999
$50.00
1999
$20.00
1999
$15.00
TOTAL MATERIAL
Michigan Purchasers
U.S. Order Processing$6.00
Canadian Postage
GRAND TOTAL
add 6% sales tax
(See Note Below)
GM-CHE-ORD99 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the
U.S. order processing.
(CUSTOMER'S NAME) (ATTENTION)
(STREET ADDRESSÐNO P.O. BOX NUMBERS)
(CITY) (ZIP CODE)
DAYTIME TELEPHONE NO.(STATE)
AREA CODE
( )P
Check or Money
Order payable to
Helm, Inc. (USA funds
only Ð
do not send cash.)
VISA
Discover
Account
Number:
Expiration
Date mo/yr:
CUSTOMER SIGNATURE
S
ITEM DESCRIPTIONNAME YEAR VEHICLE MODEL
QTY.PRICE
EACH*TOTAL
PRICE1
9
9
9
G
M
H
I
P

T
OA
Y
M
E
N
T
Owner's Manual Without Portfolio Owner's Manual In Portfolio Car & Light Truck
Transmission Unit Repair
MasterCard
Check here if your billing address
is different from your shipping
address shown.
PUBLICATION FORM
NUMBER

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9-3
Wheels 6-67 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windshield and Wiper Blades 6-64 . . . . . . . . . . . . . . . . . . .
Climate Control System 3-2, 3-3 . . . . . . . . . . . . . . . . . . . . . . .
Clock, Setting the 3-7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clutch Fluid, Hydraulic 6-24, 7-48 . . . . . . . . . . . . . . . . . . . . .
Clutch, System Check 7-42 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Comfort Controls 3-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Comfort Guides, Rear 1-43 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Compact Disc Care 3-27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Compact Disc Player 3-17, 3-21 . . . . . . . . . . . . . . . . . . . . . . .
Compact Disc Player Care 3-27 . . . . . . . . . . . . . . . . . . . . . . . .
Compass, Rearview Mirror with 2-45 . . . . . . . . . . . . . . . . . . .
Console Storage 2-53 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control of a Vehicle 4-5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Convex Outside Mirror 2-50 . . . . . . . . . . . . . . . . . . . . . . . . . .
Coolant 6-28, 6-76, 7-48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Heater, Engine 2-15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recovery Tank 5-11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cooling System 5-11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Courtesy Transportation 8-8 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cruise Control 2-38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cupholders 2-53, 2-54, 2-55 . . . . . . . . . . . . . . . . . . . . . . . . . .
Customer Assistance for Text Telephone Users 8-4 . . . . . . . . .
Customer Assistance Information 8-1 . . . . . . . . . . . . . . . . . . .
Customer Satisfaction Procedure 8-2 . . . . . . . . . . . . . . . . . . . .
Damage, Finish 6-67 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Damage, Sheet Metal 6-67 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Daytime Running Lamps 2-42 . . . . . . . . . . . . . . . . . . . . . . . . .
Daytime Running Lamps Indicator Light 2-74 . . . . . . . . . . . .
Dead Battery 5-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Defects, Reporting Safety 8
-10 . . . . . . . . . . . . . . . . . . . . . . . .
Defensive Driving 4-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defogger, Rear Window 3-6 . . . . . . . . . . . . . . . . . . . . . . . . . .
Defogging and Defrosting 3-6 . . . . . . . . . . . . . . . . . . . . . . . . .
Dolby Noise Reduction 3-15 . . . . . . . . . . . . . . . . . . . . . . . . . .
Dome Lamps 2-43 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Door
Locks 2
-5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Storage Pocket 2-50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Third 2-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Downshifting 2-21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Driver Position 1-14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Driving
City 4
-31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defensive 4-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drunken 4-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Freeway 4-32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
In a Blizzard 4-38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
In the Rain 4-28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Night 4-27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Off-Road 4-14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
On Curves 4-9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
On Grades While Towing a Trailer 4-58 . . . . . . . . . . . . . . .
On Hill and Mountain Roads 4-34 . . . . . . . . . . . . . . . . . . . .
On Snow and Ice 4-37 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Through Water 4-30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wet Roads 4-28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Winter 4-36 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
With a Trailer 4-56 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drunken Driving 4-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dual Tire Operation 6-55 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .