1999 CHEVROLET ASTRO phone

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1-33 Servicing Your Air Bag-Equipped Vehicle
Air bags affect how your vehicle should be serviced.
There are parts of the air bag system in several places
around your vehicle. You don't want the system to
inflate while someone is working on your vehicle. Your
dealer and the Vehicle Service Manual have information
about servicing your vehicle and the air bag system. To
purchase a service manual, see ªService and Owner
Publicationsº in the Index.
CAUTION:
For up to 10 minutes after the ignition key is
turned off and the battery is disconnected, an air
bag can still inflate during improper service. You
can be injured if you are close to an air bag when
it inflates. Avoid wires wrapped with yellow tape
or yellow connectors. They are probably part of
the air bag system. Be sure to follow proper
service procedures, and make sure the person
performing work for you is qualified to do so.
The air bag system does not need regular maintenance.
Adding Equipment to Your Air
Bag-Equipped Vehicle
Q:If I add a push bumper or a bicycle rack to the
front of my vehicle, will it keep the air bags
from working properly?
A:As long as the push bumper or bicycle rack is
attached to your vehicle so that the vehicle's basic
structure isn't changed, it's not likely to keep the
air bags from working properly in a crash.
Q:Is there anything I might add to the front of the
vehicle that could keep the air bags from
working properly?
A:Yes. If you add things that change your vehicle's
frame, bumper system, front end sheet metal or
height, they may keep the air bag system from
working properly. Also, the air bag system may not
work properly if you relocate any of the air bag
sensors. If you have any questions about this, you
should contact Customer Assistance before you
modify your vehicle. (The phone numbers and
addresses for Customer Assistance are in Step Two
of the Customer Satisfaction Procedure in this
manual. See ªCustomer Satisfaction Procedureº in
the Index.)

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3-22 Rear Seat Audio (If Equipped)
This feature allows rear seat passengers to listen to any
of the music sources including AM
-FM, automatic tone
control, cassette tapes and CDs. However, the rear seat
passengers can only control the music sources that the
front seat passengers are not listening to. For example,
rear seat passengers may listen to a cassette tape through
headphones while the driver listens to the radio through
the front speakers. The rear seat passengers have control
of the volume for each set of headphones. Be aware that
the front seat audio controls always override the rear
seat audio controls.
Note that this feature is intended for rear seat passengers.PWR: Press this button to turn the rear seat audio
system on or off. The rear speakers will be muted when
the power is turned on. You may operate the rear seat
audio functions even when the primary radio power
is off.
VOL: Press this knob lightly so it extends. Turn the
knob clockwise to increase volume and
counterclockwise to decrease volume. Push the knob
back into its stored position when you're not using it.
The upper VOL knob controls the upper headphone and
the lower VOL knob controls the lower headphone.
AM
-FM: Press this button to switch between AM, FM1
and FM2. If the front passengers are already listening to
AM
-FM, the rear seat audio controller will not switch
between the bands and cannot change the frequency.
SEEK: While listening to AM
-FM, press the up arrow
to tune to the next higher station and stay there. Press
the down arrow to tune to the next lower station and stay
there. The sound will mute while seeking. The SEEK
button is inactive if the AM
-FM mode on the front radio
is in use.
While listening to a cassette tape, press the up arrow to
hear the next selection on the tape. Press the down arrow
to go back to the previous selection. The SEEK button is
inactive if the tape mode on the front radio is in use.

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3-29
NOTICE:
Before you add any sound equipment to your
vehicle
-- like a tape player, CB radio, mobile
telephone or two
-way radio -- be sure you can
add what you want. If you can, it's very
important to do it properly. Added sound
equipment may interfere with the operation of
your vehicle's engine, Delco Electronics radio or
other systems, and even damage them. Your
vehicle's systems may interfere with the
operation of sound equipment that has been
added improperly.
So, before adding sound equipment, check with
your dealer and be sure to check Federal rules
covering mobile radio and telephone units.
Care of Your Cassette Tape Player
A tape player that is not cleaned regularly can cause
reduced sound quality, ruined cassettes or a damaged
mechanism. Cassette tapes should be stored in their
cases away from contaminants, direct sunlight and
extreme heat. If they aren't, they may not operate
properly or may cause failure of the tape player.
Your tape player should be cleaned regularly after every
50 hours of use. Your radio may display CLN to indicate
that you have used your tape player for 50 hours without
resetting the tape clean timer. If this message appears on
the display, your cassette tape player needs to be
cleaned. It will still play tapes, but you should clean it as
soon as possible to prevent damage to your tapes and
player. If you notice a reduction in sound quality, try a
known good cassette to see if it is the tape or the tape
player at fault. If this other cassette has no improvement
in sound quality, clean the tape player.
The recommended cleaning method for your cassette
tape player is the use of a scrubbing action,
non
-abrasive cleaning cassette with pads which scrub
the tape head as the hubs of the cleaner cassette turn.
The recommended cleaning cassette is available through
your dealership (GM Part No. 12344789).

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4-2
Defensive Driving
The best advice anyone can give about driving is:
Drive defensively.
Please start with a very important safety device in your
vehicle: Buckle up. (See ªSafety Beltsº in the Index.)Defensive driving really means ªbe ready for anything.º
On city streets, rural roads or freeways, it means
ªalways expect the unexpected.º
Assume that pedestrians or other drivers are going to be
careless and make mistakes. Anticipate what they might
do. Be ready for their mistakes.
Rear
-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough
following distance. It's the best defensive driving
maneuver, in both city and rural driving. You never
know when the vehicle in front of you is going to brake
or turn suddenly.
Defensive driving requires that a driver concentrate on
the driving task. Anything that distracts from the
driving task
-- such as concentrating on a cellular
telephone call, reading, or reaching for something on
the floor
-- makes proper defensive driving more
difficult and can even cause a collision, with resulting
injury. Ask a passenger to help do things like this, or
pull off the road in a safe place to do them yourself.
These simple defensive driving techniques could save
your life.

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4-18 Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the water.
This can happen if the road is wet enough and you're
going fast enough. When your vehicle is hydroplaning,
it has little or no contact with the road.
Hydroplaning doesn't happen often. But it can if your
tires do not have much tread or if the pressure in one or
more is low. It can happen if a lot of water is standing on
the road. If you can see reflections from trees, telephone
poles or other vehicles, and raindrops ªdimpleº the
water's surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There
just isn't a hard and fast rule about hydroplaning. The
best advice is to slow down when it is raining.
Driving Through Deep Standing Water
NOTICE:
If you drive too quickly through deep puddles or
standing water, water can come in through your
engine's air intake and badly damage your
engine. Never drive through water that is slightly
lower than the underbody of your vehicle. If you
can't avoid deep puddles or standing water, drive
through them very slowly.
Some Other Rainy Weather Tips

Besides slowing down, allow some extra following
distance. And be especially careful when you pass
another vehicle. Allow yourself more clear room
ahead, and be prepared to have your view restricted
by road spray.

Have good tires with proper tread depth.
(See ªTiresº in the Index.)

8-
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8-1
Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you need assistance. This section also tells you how to obtain
service publications and how to report any safety defects.
8
-2 Customer Satisfaction Procedure
8
-4 Customer Assistance for Text Telephone
(TTY) Users
8
-4 Customer Assistance Offices
8
-5 GM Mobility Program for Persons
with Disabilities
8
-6 Chevrolet Roadside Assistance Program
8
-7 Canadian Roadside Assistance
8
-8 Courtesy Transportation8
-9 Warranty Information
8
-10 Reporting Safety Defects to the United
States Government
8
-10 Reporting Safety Defects to the
Canadian Government
8
-11 Reporting Safety Defects to General Motors
8
-11 Ordering Service and Owner Publications
in Canada

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8-4
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus to
settle automotive disputes regarding vehicle repairs or the
interpretation of the New Vehicle Limited Warranty.
Although you are required to resort to this informal dispute
resolution program prior to filing any court action, use of
the program is free of charge and your case will generally
be heard within 40 days. If you do not agree with the
decision given in your case, you may reject it and proceed
with any other venue for relief available to you.
You may contact the BBB using the toll
-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
-1804
Telephone: 1
-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech
-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Chevrolet by dialing: 1
-800-833-CHEV (2438). (TTY
users in Canada can dial 1
-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to write
to Chevrolet, the letter should be addressed to Chevrolet's
Customer Assistance Center.
United States
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047
1-800-222-1020
1-800-833-2438 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-CHEV-USA

(243-8872)

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8-5 Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
GMODC - Customer Communication Centre
169-007
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 905-644-4112
Fax: 905-644-4866
Caribbean Numbers
1-800-496-9992 (English) Puerto Rico
1-800-496-9993 (Spanish) Puerto Rico
1-800-751-4135 (English) Dominican Republic
1-800-751-4136 (Spanish) Dominican Republic
1-800-496-9994 U.S. Virgin Islands
1-800-389-0009 Bahamas
1-800-534-0122 Bermuda, Barbados, Antigua & B.V.I.If toll free service is not available in the Caribbean,
call Puerto Rico 1-787-763-1315.
GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to $1,000
toward aftermarket driver or
passenger adaptive
equipment you may require
for your vehicle (hand
controls, wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1
-800-323-9935.
Text telephone (TTY) users, call 1
-800-833-9935.
GM of Canada also has a Mobility Program. Call
1
-800-GM-DRIVE (463-7483) for details. When
calling from outside Canada, please dial 1
-905-644-3063.
All TTY users call 1
-800-263-3830.