1999 CADILLAC ELDORADO instrument panel

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7-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Cadillac Customer Assistance Center, 24 hours a day, by
calling 1-800-458-8006. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage

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8-3
Check Fuel Gauge Message 2-84 . . . . . . . . . . . . . . . . . . . . . . .
Check Gas Cap Message 2-84 . . . . . . . . . . . . . . . . . . . . . . . . .
Check Oil Level Message 2-84 . . . . . . . . . . . . . . . . . . . . . . . .
Check Washer Fluid Message 2-84 . . . . . . . . . . . . . . . . . . . . .
Checking Engine Oil 6-12 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking Your Restraint Systems 1-49 . . . . . . . . . . . . . . . . . .
Chemical Paint Spotting 6-53 . . . . . . . . . . . . . . . . . . . . . . . . . .
Child Restraints 1-35 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Securing in a Rear Outside Seat Position 1-40 . . . . . . . . . . .
Securing in the Center Rear Seat Position 1-42 . . . . . . . . . .
Securing in the Right Front Seat Position 1-44 . . . . . . . . . .
Top Strap 1-40 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Where to Put 1-39 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHMSL 6-36 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chrome-Plated Wheels, Cleaning 6-52 . . . . . . . . . . . . . . . . . .
Cigarette Lighter 2-50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Circuit Breakers and Fuses 6-59 . . . . . . . . . . . . . . . . . . . . . . .
City Driving 4-19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning
Aluminum or Chrome
-Plated Wheels 6-52 . . . . . . . . . . . . .
Exterior Lamps/Lenses 6-51 . . . . . . . . . . . . . . . . . . . . . . . .
Fabric/Carpet 6-48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Glass Surfaces 6-50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inside of Your Vehicle 6-48 . . . . . . . . . . . . . . . . . . . . . . . . .
Instrument Panel 6-49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interior Plastic Components 6-49 . . . . . . . . . . . . . . . . . . . . .
Leather 6-49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Outside of the Windshield and Wiper Blades 6-50 . . . . . . .
Outside of Your Vehicle 6-51 . . . . . . . . . . . . . . . . . . . . . . . .
Speaker Covers 6-49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tires 6
-52 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vinyl 6-49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wheels 6-52 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wood Panels 6-49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Climate Control Panel 3-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Climate Control Personalization 3-9 . . . . . . . . . . . . . . . . . . . .
Climate Control, Steering Wheel Controls 3-9 . . . . . . . . . . . .
Clock, Setting the 3-9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cluster, Instrument Panel 2-58 . . . . . . . . . . . . . . . . . . . . . . . . .
Comfort Controls 3-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Comfort Controls and Radio System Personalization 2-84 . . .
Compact Disc Care 3-31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Compact Disc Player Care 3-31 . . . . . . . . . . . . . . . . . . . . . . . .
Compact Disc Players 3-21 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Compact Spare Tire 5-31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Compartments, Storage 2-49 . . . . . . . . . . . . . . . . . . . . . . . . . .
Compass, Rearview Mirror with 2-45 . . . . . . . . . . . . . . . . . . .
Console, Overhead 2-49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Console Shift Lever 2-27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Continuous Variable Road Sensing
Suspension (CVRSS) 2
-84 . . . . . . . . . . . . . . . . . . . . . . . . . .
Control of a Vehicle 4-5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control System, Traction 4-9 . . . . . . . . . . . . . . . . . . . . . . . . . .
Convenience Net 2-50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Convex Outside Mirror 2-48 . . . . . . . . . . . . . . . . . . . . . . . . . .
Coolant 6-23 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Heater, Engine 2-20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Surge Tank 5-13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cooling System 5-13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cornering Lamps 2-42 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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8-7
Ice Possible Message 2-75 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ignition Positions 2-17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Illuminated Entry 2-44 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inadvertent Power Battery Saver 2-44 . . . . . . . . . . . . . . . . . . .
Indicator, Oil Life 2-84 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inflation, Tire Pressure 6-40 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Instrument Panel 2-56 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the Top 6-49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cluster 2-58 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Intensity/Brightness Control 2-43 . . . . . . . . . . . . . . . . . . . .
Interior Lamps 2-43 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Jack, Tire 5-21, 5-22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Jump Starting 5-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyless Entry System, Remote 2-6 . . . . . . . . . . . . . . . . . . . .
Keys 2-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Labels
Certification 4-30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service Parts Identification 6-55 . . . . . . . . . . . . . . . . . . . . .
Tire-Loading Information 4-29 . . . . . . . . . . . . . . . . . . . . . .
Vehicle Identification Number 6-55 . . . . . . . . . . . . . . . . . . .
Lamps
Cornering 2
-42 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Daytime Running Lamps 2-41 . . . . . . . . . . . . . . . . . . . . . . .
Exterior 2-40 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fog 2
-42 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Instrument Panel Intensity/Brightness Control 2-43 . . . . . .
Interior 2-43 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
On Reminder 2-41 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parking 2-40 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reading 2-44 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Underhood 6-11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Latches, Seatback 1-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Leaving Your Vehicle 2-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Leaving Your Vehicle with the Engine Running 2-28 . . . . . . .
Light Sensor 2-43 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lighted Visor Vanity Mirrors 2-51 . . . . . . . . . . . . . . . . . . . . . .
Lighter 2-50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lights
Air Bag Readiness 1
-22, 2-62 . . . . . . . . . . . . . . . . . . . . . . .
Anti-Lock Brake System Warning 2-64, 4-7 . . . . . . . . . . . .
Brake System Warning 2-62 . . . . . . . . . . . . . . . . . . . . . . . . .
Charging System Indicator 2-62 . . . . . . . . . . . . . . . . . . . . . .
Engine Coolant Temperature Warning 2-65 . . . . . . . . . . . . .
Oil Pressure 2-68 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parking Brake Indicator 2-63 . . . . . . . . . . . . . . . . . . . . . . . .
Safety Belt Reminder 1-7, 2-61 . . . . . . . . . . . . . . . . . . . . . .
Service Engine Soon 2-66 . . . . . . . . . . . . . . . . . . . . . . . . . .
Traction Control System Warning 2-64, 4-9 . . . . . . . . . . . .
Limiter, Engine Speed 2-60 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Limiter, Vehicle Speed 2-60 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading Your Vehicle 4-29 . . . . . . . . . . . . . . . . . . . . . . . . . . .