1998 OLDSMOBILE SILHOUETTE phone

Oldsmobile Roadside Assistance
Program Features and Benefits
The Oldsmobile Roadside Assistance program means
help is just a toll-free call away
-- 24 hours a day,
365 days a year.
Courteous and capable Customer Assistance
Representatives
are on-call to provide you with
prompt assistance.
24-Hour Oldsmobile Roadside Assistance Telephone Number
1-800-442-OLDS (6537) is the one number to call
for assistance in the United States. Trained Customer
Assistance Representatives, on-call to render assistance
to Oldsmobile drivers, can dispatch roadside assistance
and towing service, locate the nearest Oldsmobile
retail facility, take your request for an Oldsmobile
computerized trip routing or simply answer any
questions the Oldsmobile driver may have about the
coverage provided by your Oldsmobile Roadside
Assistance Program. The Oldsmobile Roadside
Assistance number is fully staffed and operational
24 hours
a day, 365 days a year.
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GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or
to discontinue its
participation in this program.
Both Oldsmobile and your Oldsmobile retailer are
committed to making sure you are completely satisfied
with your new vehicle.
Our experience has shown that, if a
situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier in this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Oldsmobile voluntarily participates in
BBB AUTO LINE. BBB AUTO
LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1
804
Telephone: 1-800-955-5 100
To file a claim, you will be asked
to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-442-6537 or write:
Oldsmobile Customer Assistance Network
16
E. Judson Street
P.O. Box 436006
Pontiac, MI 48343-6006 In
Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H
8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner’s manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada
is 1-800-668-5539.
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ORDER TOLL FREE (NOTE: For Credif Card Holders Only)
(Monday-Friday 8:OO AM - 6:OO PM EST) FAX Orders Only 1-31 3-865-5927
1-800-782-4356
Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
service. If further information is needed, write to the address s gh own below or call
1-800-782-4356. Material cannot be returned for credit without packing slip with return
information within
30 days of delivery. On returns, a re-stocking fee may be applied
against the original order.
I
PUBLICATION FORM ITEM DESCRIPTION VEHICLE MODEL
EACH* PRICE TOTAL NUMBER
Car & Light Truck
Service Manual
1998 $90.00
NAME YEAR PRICE
Transmission Unit Repair 1998 $40.00
Owner’s Manual In Portfolio 1998
$1 5.00
Owner’s Manual Without Portfolio 1998 $1 0.00
1
9
9
8
G
M
S
H
I
P
T
0
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside U.S.A. please write to the above address for quotation. HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER’S NAME) (ATTENTION)
(STREET ADDRESS-NO
P.O. BOX NUMBERS)
(CITY) (STATE) (ZIP CODE)
DAYTIME TELEPHONE NO.
0 AREA CODE
GM-OLD-ORD98 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
-
P
A
Y
M
E
N
T
-
TOTAL MATERIAL
Order payable to Michigan Purchasers
Helm, Inc. (USA funds add 6% sales tax only - do not send cash.) U.S. Order Processing
Mastercard I ICan I
L c -I VISA -
I
--.ladian Postage
(See Note Below)
I I GRAND TOTAL I
u Discover I’ I
Account Number: urn tun tun tuIl
Expiration rl ml Check here if your billing address
Date molyr: is different from your shipping
address shown.
CUSTOMER SIGNATURE L
are to make checks payable in US. funds. To cover Canadian postage, add $11 50 plus the
Note
to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
U.S. order processing.
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Outside of Your Vehicle ........................ 6-50
Special Problems
............................. 6-48
Stains
...................................... 6-48
Tires
....................................... 6-52
Vinyl
....................................... 6-48
Wheels
..................................... 6-52
Windshield and Wiper Blades
................... 6-50
WiperBlades
................................ 6-50
Climate Control System
........................... 3-2
Clock. Setting the
................................ 3-9
Coinholder
.................................... 2-69
Comfort Controls
................................ 3-1
Compact Disc Care
............................. 3-27
Compact Disc Player
............................ 3-14
Care
....................................... 3-27
Errors
................................. 3-17. 3-20
Remote
..................................... 3-20
Compact Overhead Console
...................... 2-66
Content Theft-Deterrent
......................... 2-23
Control
of a Vehicle .............................. 4-6
Convenience Net
............................... 2-72
Side
....................................... 2-73
Convex Outside Mirror
.......................... 2-65
Coolant
....................................... 6-21
Adding
..................................... 6-23
Checking
................................... 6-23
Heater. Engine
............................... 2-29
RecoveryTank
............................... 5-18
Whattouse
................................. 6-22
Courtesy Transportation
........................... 8-6
Cruise Control ................................. 2-55
Compact Spare Tire
............................. 5-34
Cupholders
.................................... 2-69 Customer Assistance for
Text Telephone Users
......... 8-4
Customer Assistance Information ................... 8-1
Customer Satisfaction Procedure .................... 8-2
Damage. Finish
............................... 6-53
Damage. Sheet Metal
............................ 6-52
Daytime Running Lamps
......................... 2-59
Dead Battery
................................... 5-3
Defects. Reporting Safety
......................... 8-8
Defensive Driving ............................... 4-2
Defogger. Rear Window
.......................... 3-5
Defogging
..................................... 3-4
Defrosting
..................................... 3-4
Delayed Illumination
............................ 2-62
Dimensions. Vehicle
............................ 6-65
Door AjarLight
................................... 2-97
Power Sliding
................................ 2-15
Sliding
..................................... 2-14
Driver Information Center
........................ 2-99
DriverPosition
................................. 1-29
Driver’s Four-Way Manual Seat
.................... 1-2
Driving City
........................................ 4-21
Defensive
.................................... 4-2
Drunken
..................................... 4-3
Freeway
.................................... 4-22
InaBlizzard
................................. 4-28
In Foreign Countries
........................... 6-5
IntheRain
.................................. 4-18
Night
...................................... 4-16
Locks
....................................... 2-4
9-3
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