1998 OLDSMOBILE BRAVADA service

Maintenance Record
I ODOMETER 1 1
DATE MAINTENANCE PERFORMED
SERVICED BY READING
7-48
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Section 8 Customer Assistance Information
Here YOLI will find out how to contact Oldsn~obile if you need assistance. This section also tells you how to obtain
service publications and how to report any safety defects.
8-2
8-4
8-5
8-6
8-7
Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Oldsmobile Roadside Assistance Program
Features and Benefits
Courtesy Transportation
GM Participation in an Alternative Dispute
Resolution Program
8-8
8-8
8-9
8-9
8-9
Warranty Information
Reporting Safety Defects to the United
States Government
Reporting Safety Defects to
the
Canadian Government
Reporting Safety Defects to General Motors
Ordering Service and Owner Publications
in Canada
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Customer Satisfaction Procedure Oldsmobile retailers have the facilities, trained
technicians and up-to-date information
to promptly
address any concerns you may have. However,
if a
concern has not been resolved
to your complete
satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member
of retail facility management.
Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed
with the sales, service or parts
manager, contact the owner
of the retail fdcility or the
general manager.
8-2
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Oldsmobile Roadside Assistance
Program Features and Benefits
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The Oldsmobile Roadside Assistance program means
help is just a toll-free call away
-- 24 hours a day,
365 days
a year.
Courteous and capable Customer Assistance Advisors
are on-call to provide you with prompt assistance.
24-Hour Oldsmobile Roadside Assistance
Telephone Number
1-800-442-OLDS (6537) is the one number to call
for assistance in the United States. Trained Customer Assistance Advisors, on-call to render assistance to Oldsmobile drivers, can dispatch roadside assistance
and towing service, locate the nearest Oldsmobile
retail facility, take your request for an Oldsmobile
computerized trip routing or simply answer any
questions the Oldsmobile driver may have about the
coverage provided by your Oldsmobile Roadside
Assistance Program. The Oldsmobile Roadside
Assistance number is fully staffed and operational 24 hours a day, 365 days a year.
Who Is Covered?
Oldsmobile Roadside Assistance covers all
1998 Oldsmobile vehicles.
Coverage is for the Oldsmobile vehicle,
regardless of
the driver, and is concurrent with the Bumper to Bumper
warranty period.
Oldsmobile reserves the right to limit services or
reimbursement to an owner or driver when in
Oldsmobile’s judgement the claims become excessive in
frequency or type of occurrence.
8-5
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Courtesy Transportation
We’re here to help. That’s why whenever your
Oldsmobile is undergoing any Bumper to Bumper
Warranty service, we’ll make sure you don’t end up
stranded at the retail facility. It’s called Courtesy
Transportation and it’s our way
to make sure you’re able
to get out even when your car
is in. For same-day
service, we’ll give you a one-way shuttle ride of up
to
10 miles. If your vehicle requires overnight warranty
repairs, we’ll provide
a loaner car or reimburse you up
to $30 a day for the cost of alternate transportation -- a
cab,
a bus or even a rental car if necessary. Having your
car serviced is rarely convenient,
but with Courtesy
Transportation’
at least you’ll be able to get where YOLI
need to go, whether it’s here, or there. Some state insurance regulations
make
it impractical
to rent vehicles to people under
21 years of age. If
you are under 21 and have difficulty renting a
vehicle, Oldsmobile will reimburse up to $30/day
for documented transportation you receive. Please
consult your retailer for details.
For warranty repairs during the Complete Vehicle
Coverage period
in the New Vehicle Limited Wdrranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
retailer for details. The Roadside Assistance progratn
is
available only in the United States and Canada.
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REPORTING SAFETY DEFECTS TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you sho~~ld immediately notify
Transport Canada,
in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KIG 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
LIS. Please call us at 1-800-442-6537 or write:
Oldsmobile Customer Assistance Network
P.O.
Box 30095
Lansing,
MI 48909
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner’s manuals and other service
literature are available for purchase for
all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
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1998 OLDSMOBILE SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information
to Helm, lncorporated (address below.)
CURRENT PUBLICATIONS FOR 1998 OLDSMOBILE
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1998 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWtNG
PAGE AND MAIL TO:
Helm, lncorporated P.O. Box 07130 Detroit, MI 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner’s manual will include the Maintenance
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet.
RETAIL SELL PRICE: $1
5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $1
0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model
GM vehicles. To request an order form, please
specify year and model name of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:00 PM Eastern Time
For Credit Card Orders Only (VISA-Mastercard-Discover)
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ORDER TOLL FREE
(NOTE: For Credit Card Holders Only)
1-800-782-4356
(Monday-Friday 8:OO AM - 6:OO PM EST) FAX Orders Only 1-31 3-865-5927
Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
service. If further information is needed, write
to the address s s, own below or call
1-800-782-4356. Material cannot be returned for credit without packing slip with return
information within 30 days
of delivery. On returns, a re-stocking fee may be applied
against the original order.
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PUBLICATION FORM
ITEM DESCRIPTION VEHICLE MODEL ’
PRICE NAME I YEAR
NUMBER TOTAL
PRfCE
EACH* QTY.
11 I
9.
9
Service Manual
Car
& Light Truck $90.00
1998
Transmission Unit Repair 1998
$40.00
Owner’s Manual In Portfolio
1998
Owner’s Manual Without Portfolio $1
5.00 1998
$1 0.00
a
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H
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P
T
0
NOTE: Dealers and Companies please provide dealer
or company name. and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside U.S.A. please write to the above address for quotation.
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER’S NAME)
(ATTENTION)
(STREET ADDRESS-NO
P.O. BOX NUMBERS)
(CITY) (STATE)
(ZIP CODE)
DAYTIME TELEPHONE
NO.
iM-OLD-ORD98 *(Prices are subject to change without notice and without incurring
obllgation. Allow ample time for delivery.)
Check or Money Order payable to
P Helm, Inc. (USA funds only - do nor send cash.)
A c] Mastercard
E ~cmunt ml
T
Number:
N Expiration
ma
Check here if your billing address is different from your shipping
address shown. Date motyr:
.,
CUSTOMER SIGNATURE
Note to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11 50 plus the US. order processing.
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