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Jump-Starting
1. Make sure that the jumper cables are not in the way of
moving engine parts, then start the booster vehicle. Run the
engine at a moderate speed.
2. Let the discharged battery charge for a few minutes and then
start the disabled vehicle. It may take a couple of tries before
the vehicle starts. If the vehicle does not start after several
attempts, there may be a different problem.
3. When both vehicles are running, let them idle for a few
minutes to charge the discharged battery.
Removing jumper cables
1.Always remove the jumper cables in the reverse order.
Remove the negative (±) end of the jumper cable from the
metallic surface on the engine or frame of the disabled
vehicle.
2. Remove the negative (±) cable from the booster battery.
3. Remove the positive (+) cable from the booster battery.
4. Remove the other end of the positive (+) cable from the
discharged battery.
If you need to replace your battery, seeBatteryin theMaintenance
and Carechapter.
Towing Your Vehicle
If you need to have your vehicle towed, contact a professional
towing service or, if you are a member, your roadside assistance
center.
DO NOT TOW YOUR VILLAGER WITH SLINGBELT
EQUIPMENT. Ford Motor Company has not developed or
approved a T-hook sling-type procedure. Use wheel lift or flatbed
equipment.
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Roadside Assistance
Ford Motor Company has set up a 24-hour, seven-day-a-week
hotline with trained operators who put you in touch with the help
you need if you experience a problem with your vehicle. This
complimentary service is provided to you throughout your
warranty period of 3 years or 36,000 miles (60,000 km),
whichever comes first. To purchase Roadside Assistance coverages
beyond this period (available through Ford Auto Club in the
United States or Ford and Lincoln-Mercury dealers in Canada),
contact your Ford or Lincoln-Mercury dealer. Additional Roadside
Assistance coverage is unavailable in Puerto Rico and the
Virgin Islands.
Roadside Assistance will cover the following:
mMount your spare if you have a flat tire.
mJump-start your battery if it is dead.
mUnlock your vehicle if you are locked out.
mBring you fuel if you run out.
mTow your vehicle if you are stranded. Even non-warranty
related tows, like accidents or getting stuck in mud or snow, are
covered (some exclusions apply, such as impound towing
and repossession).
How to use Roadside Assistance
Your Roadside Assistance (Mercury Commitment) identification
card can be found in the Owner Guide portfolio in your
glove compartment. Complete the card and place it in your
wallet for quick reference.
To receive roadside assistance in the United States call
1-800-241-FORD (in Canada call 1-800-665-2006).
Customer Assistance
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Safety, Comfort, and Convenience
Comfort and Convenience
Air Conditioning
Engine Block Heater
Remote Keyless Entry
Protection and Appearance Equipment
Aero Running Boards
Carpeted Floor Mats
Door Edge Guards
Cleaners, Waxes and Polishes
Front End Cover
Front End Mini Cover
Lubricants and Oils
Molded Running Boards
Rear Air Deflector
Side Window Shields
Soft Luggage Cover
Styled Wheel Protector Locks
Super Seal Fabric Protector (U.S. Only)
Super Seal Rustproofing (U.S. Only)
Super Seal Undercoating (U.S. Only)
Touch-Up Paints
Flat Splash Guards
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