²the vehicle identification number (VIN) listed on your vehicle
ownership license
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board.
A warranty dispute must be submitted to the Dispute Settlement Board
before taking action under the Magnuson-Moss Warranty Act, or to the
extent allowed by state law, before pursuing replacement or repurchase
remedies provided by certain state laws. This dispute handling procedure
is not required prior to enforcing state created rights or other rights
which are independent of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations.
What kinds of cases does the Board review?
Unresolved service or product performance complaints on Ford, Mercury
and Lincoln cars and Ford and Mercury light trucks which are within the
terms of any applicable written new vehicle warranty are eligible for
review, except those involving:
²a non-Ford product
²a non-Ford dealership
²a vehicle sales transaction
²request for reimbursement of consequential expenses. Expenses
incidental to the warranty complaint being reviewed are eligible for
consideration
²items not covered by the new vehicle limited warranty
²items covered by a service contract
²alleged liability claims
Contacting the dispute settlement board
3
Safety
Remote keyless entry
Styled wheel protector locks
Vehicle security systems
Comfort and convenience
Air conditioner
Air filtration systems
Cargo nets
Cargo organizers
Cargo shades
Cargo trays
Cassette holders
Dash trim
Engine block heaters
Gear shift knob
Luggage presenter (Continental only)
Manual sliding rear window
Tire step
Travel equipment
Console
Console armrest
Daytime running lights
Factory luggage rack
Factory luggage rack adaptors
Fog lights
Framed luggage covers
Heavy-duty battery
Neutral towing transfer case kit (Explorer only)
Off road lights
Pickup box rails
Ford accessories for your vehicle
8
