1998 FORD WINDSTAR service

Capacities and Specifications
Motorcraft Parts
ComponentPart Number3.0L3.8LAir filterFA-1043FA-1616Battery
StandardBXT-59BXT-65-650 OptionalBXT-65-650
BXT-65-750***BXT-65-750Fuel filterFG-872FG-872Oil filterFL-400SFL-400SSpark plug*AWSF-32PP**AWSF-42EE****PCV valveEV-155EV-152* Torque to 7-15 ft.lb (9.5-20 N·m)
** If any spark plug needs to be removed for examination, each spark plug removed must
be reinstalled in the same cylinder. Cyliners #1, #2, and #3 have a “PG” suffix.
Cylinders #4, #5, and #6 have a “P” suffix. If any spark plug needs to be replaced, use
only spark plugs with the service part number suffix letters “PP” as shown on the
engine decal.
*** Required for dual A/C 3.0L.
**** If any spark plug needs to be removed for examination, each spark plug removed must
be reinstalled in the same cylinder. Cyliners #1, #2, and #3 have a “EG” suffix.
Cylinders #4, #5, and #6 have a “E” suffix. If any spark plug needs to be replaced, use
only spark plugs with the service part number suffix letters “EE” as shown on the
engine decal.

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Customer Assistance
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[HS00205(ALL)05/96]
Roadside Assistance
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[HS00210(ALL)11/95]
Ford Motor Company has set up a 24-hour, seven-day-a-week
hotline with trained operators who put you in touch with the
help you need if you experience a problem with your vehicle.
This complimentary service is provided to you throughout your
warranty period of 3 years or 36,000 miles (60,000 km),
whichever comes first. To purchase Roadside Assistance
coverages beyond this period (available through Ford Auto Club
in the United States or Ford and Lincoln-Mercury dealers in
Canada), contact your Ford or Lincoln-Mercury dealer.
Additional Roadside Assistance coverage is unavailable in
Puerto Rico and the Virgin Islands.
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[HS00215(ALL)06/94]
Roadside Assistance will cover the following:
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Mount your spare if you have a flat tire.
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Jump-start your battery if it is dead.
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Unlock your vehicle if you are locked out.
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Bring you fuel if you run out.
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Tow your vehicle if you are stranded. Even non-warranty
related tows, like accidents or getting stuck in mud or snow,
are covered (some exclusions apply, such as impound towing
and repossession).
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[HS00245(ALL)06/94]
How to use Roadside Assistance
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[HS00250(ALL)06/94]
Your Roadside Assistance identification card can be found in the
Owner Guide portfolio in your glove compartment. Complete
the card and place it in your wallet for quick reference.
*
[HS00255(ALL)04/95]
To receive roadside assistance in the United States call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00260(ALL)04/95]
Should you need to arrange for roadside assistance yourself,
Ford Motor Company will reimburse the reasonable cost. To
obtain information about reimbursement call 1-800-241-FORD (in
Canada call 1-800-665-2006).
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If You Have a Service Concern
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Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships to service your vehicle. This section tells you how to
get service or maintenance for your vehicle.
% [HS01510(ALL)04/95]
Dealership Service and Maintenance
[HS01520(ALL)04/95]
Your satisfaction is our #1 goal. If you have questions or
concerns with your vehicle, we suggest you follow these steps:
[HS01530(ALL)04/96]1.
Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
[HS01540(ALL)04/95]2.
If the inquiry or concern remains unresolved, contact the
Sales Manager or Service Manager at the dealership.
[HS01550(ALL)04/95]3.
If the inquiry or concern cannot be resolved at the dealership
level, please contact the Ford Customer Assistance Center.
[HS01560(ALL)04/95]
In the United States:
[HS01570(ALL)04/95]
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If you still have a complaint involving a warranty dispute, you
may wish to contact the Dispute Settlement Board (U.S. only) or
the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in
Canada.
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The Dispute Settlement Board (U.S. Only)
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The Dispute Settlement Board is:
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The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or to discontinue this
service without notice and without incurring obligations.
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[HS03800(ALL)05/96]
What Kinds of Cases Does the Board Review?
[HS03900(ALL)02/95]
The Board reviews all product performance and service
complaints on Ford, Mercury and Lincoln cars and Ford and
Mercury light trucks under warranty that have not been
resolved by a dealer or Ford Motor Company, except those
involving:
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a non-Ford product
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a non-Ford dealership
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[HS04200(ALL)05/96]
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a vehicle sales transaction
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request for reimbursement of consequential expenses.
Expenses incidental to the warranty complaint being
reviewed are eligible for consideration.
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items not covered by the new vehicle limited warranty
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alleged liability claims
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property damage where the damage is significant when
compared to the economic loss alleged under the warranty
dispute
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[HS04700(ALL)05/96]
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cases currently in litigation
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Customer Assistance
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To review your case properly, the Board needs the following
information:
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legible copies of all documents and maintenance or repair
orders relevant to the case
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the year, make, model, and Vehicle Identification Number
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the date you bought your vehicle
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the date of repair(s) and mileage at the time of occurrence(s)
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the current mileage
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the name of the dealer who sold or serviced the vehicle
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[HS07300(ALL)05/96]
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a brief description of your unresolved concern
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a brief summary of the action taken with the dealer and
Ford Motor Company
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the names (if known) of all the people you contacted at the
dealership
[HS07600(ALL)02/95]
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a description of the action you want taken to resolve your
concern
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[HS07651(ALL)05/96]
Should your case NOT qualify for review, a letter of explanation
will be mailed to you.
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Getting Help Outside the U.S. and Canada
*
[HS08200(ALL)05/96]
Before you export your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate to make sure local
regulations do not prevent you from registering your vehicle.
Officials at the embassy can also help you decide whether you
should import your vehicle to that country.
*
[HS08300(ALL)05/96]
Officials at the embassy or consulate can tell you where to get
unleaded fuel. If you cannot get unleaded fuel or can get only
fuel with an anti-knock index that is lower than your vehicle
needs, contact a district or customer assistance center before you
leave the U.S. or Canada.
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Use of leaded fuel in your vehicle without a proper conversion
may damage the effectiveness of your emissions control system
and may cause engine knocking or serious engine damage. Ford
Motor Company is not responsible for any damage that is
caused by use of improper fuel.
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[HS08500(ALL)06/95]
You may also have difficulty importing your vehicle back into
the U.S. if you use leaded fuel.
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[HS08600(ALL)01/93]
If your vehicle must be serviced while you are traveling or
living in Central or South America, the Caribbean, or the
Middle East, contact the nearest Ford dealership. If the
dealership cannot help you, contact:
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[HS08700(ALL)10/95]
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[HS08800(ALL)06/95]
If you are in other foreign countries, contact the nearest Ford
dealership. If the dealership cannot help you, they can direct
you to the appropriate Ford affiliate office.
*
[HS08900(ALL)06/95]
If you buy your vehicle in North America and then relocate
outside of the U.S. or Canada, register your Vehicle
Identification Number and new address with Ford Motor
Company Export Operations.
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Customer Assistance
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Ford of Canada Customer Assistance
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[HS09100(ALL)08/95]
Ford Motor Company of Canada, Limited
[HS09200(ALL)08/93]
Owners who wish to telephone the Company may contact the
Customer Assistance Centre using the following telephone
number or may write to the following address:
[HS09300(ALL)08/93]
Please have your 17-digit vehicle identification number available.
*
[HS09400(ALL)06/95]
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Mediation/Arbitration Program (Canada Only)
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[HS09600(ALL)05/96]
In those cases where you continue to feel that the efforts by
Ford and the dealer to resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
*
[HS09700(ALL)05/96]
The CAMVAP program is a straight-forward and relatively
speedy alternative to resolve a disagreement when all other
efforts to produce a settlement have failed. This procedure is
without cost to you and is designed to eliminate the need for
lengthy and expensive legal proceedings.
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[HS09800(ALL)05/96]
In the CAMVAP program, impartial third-party Arbitrators
conduct hearings at mutually convenient times and places in an
informal environment. These impartial Arbitrators review the
positions of the parties, make decisions and, where appropriate,
render awards to resolve disputes. CAMVAP decisions are fast,
fair and final as the arbitrator's award is binding on both you
and Ford of Canada.
*
[HS09900(ALL)05/96]
CAMVAP services are available in all territories and provinces,
except Quebec. For more information, without charge or
obligation, call your CAMVAP Provincial Administrator directly
at 1-800-207-0685.
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