1998 CHEVROLET PRIZM service

Downloaded from www.Manualslib.com manuals search engine Part E: Maintenance Record Any additional information from “Owner Checks and
Services” or “Periodic Maintenance” can be added on
After the scheduled services are performed, record the the following record pages. Also, you should retain all
date, odometer reading and
who performed the service maintenance receipts. Your owner information portfolio
in the boxes provided after the maintenance interval.
is a convenient place to store them.
1- ~~ Maintenance Record ~~~~~
ODOMETER
DATE I ,,DING I SERVICED BY I MAINTENANCE PERFORMED I
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Downloaded from www.Manualslib.com manuals search engine Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED
SERVICED
BY READING
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Downloaded from www.Manualslib.com manuals search engine Maintenance Record
ODOMETER
DATE MAINTENAhCE PERFORMED
SERVICED
BY READING
I
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Downloaded from www.Manualslib.com manuals search engine Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you need assistance. This section \
also tells you how to obtain
service publications and how to report any safety defects.
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8-9 Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Chevrolet Roadside Assistance Program
Canadian Roadside Assistance
Courtesy Transportation
GM Participation in an Alternative Dispute
Resolution Program
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Warranty Information
Reporting Safety Defects to the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects to General Motors Ordering Service and Owner Publications
in Canada

Downloaded from www.Manualslib.com manuals search engine Customer Satisfaction Procedure Chevrolet dealers have the facilities, trained technicians and up-to-date information to promptly address any
concerns you may have. However, if a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
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Downloaded from www.Manualslib.com manuals search engine Chevrolet Roadside
Assistance Program Roadside Assistance is available 24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(1 -800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor
mechanical problems.
If your problem cannot be
resolved over the phone, our advisors have access to
a
nationwide network of dealer recommended service
providers. Roadside membership
is free, however some
services may incur costs.
Roadside offers two levels of service to the customer,
Basic Care and Courtesy" Care:
0 Toll-free number, 1 -800-CHEV-USA
Free towing for warranty repairs
Basic over-the-phone technical advice
Available dealer services at reasonable costs (i.e.,
wrecker services, locksmithkey service,
glass
repair, etc.)
To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet Roadside Assistance
Center. As the owner of a
1998 Chevrolet, membership
in Roadside Assistance is free.
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Downloaded from www.Manualslib.com manuals search engine ROADSIDE Courtesy" Care PROVIDES:
Roadside Basic Care services (as outlined previously)
FREE Non-Warranty Towing (to the closest dealer
FREE Locksmith/Key Service (when keys are lost
Plus:
from a legal roadway)
on
the road or locked inside)
FREE Flat Tire Service (spare installed on the road)
0 FREE Jump Start (at home or on the road)
FREE Fuel Delivery ($5 of fuel delivered on
the road) Chevrolet offers Courtesy Transportation
for customers
needing warranty service. Courtesy Transportation will
be offered in conjunction with the coverage provided by
the Bumper to Bumper New Vehicle Limited Warranty
to eligible purchasers of 1998 Chevrolet passenger car
and light duty trucks. (Please see your selling dealer
for details.)
Note:
Courtesy Care is available to retail and retail lease
customers operating
1998 and newer Chevrolet vehicles
for a period
of 3 years/36,000 miles (60 000 km),
whichever occurs first. All Courtesy Care services must
be pre-arranged by Chevrolet Roadside or dealer
Service Management.
Basic Care and Courtesy Care are not part of or
included in the coverage provided
by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue
Basic Care and Courtesy Cure
at any time.

Downloaded from www.Manualslib.com manuals search engine For complete program details, see your Chevrolet dealer
to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor:
Vehicle Identification Number (VIN)
0 License plate number
Vehicle color
0 Vehicle location
Telephone number where you can be reached
Vehicle mileage
Description of problem Please refer to the Roadside Assistance brochure
inside your owner information portfolio
for full
program details.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
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