1998 BUICK REGAL service

Maintenance Record
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DATE READING SERVICED BY MAINTENANCE PERFORMED
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Maintenance Record
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DATE MAINTENANCE PERFORMED
SERVICED
BY READING
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Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED
SERVICED
BY READING
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Section 8 Customer Assistance Information
Here you will find out how to contact Buick if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
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Customer Satisfaction Procedure
Customer Assistance for Text
Telephone (TTY) Users
Roadside Assistance Canadian Roadside Assistance
Courtesy Transportation
GM Participation in an Alternative Dispute
Resolution Program 8-8
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8-9 Warranty Information
Reporting Safety Defects to the United States Government
Reporting Safety Defects
to the
Canadian Government
Reporting Safety Defects to General Motors Ordering Service and Owner Publications
in Canada
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Customer Satisfaction Procedure Buick dealers have the facilities, trained technicians and
up-to-date information to promptly address any
concerns
you may have. However, if a concern has not
been resolved
to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
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Roadside Assistance
Buick Motor Division is proud to offer Buick Premium
Roadside Assistance to customers for vehicles covered
under the
3 year/36,000 mile (60 000 km) new car
warranty (whichever occurs first). Our commitment to Buick owners has always included
superior service through our network
of over 2,800 Buick
dealers. Buick Premium Roadside Assistance provides an
extra measure of convenience and security.
BUICK PREMIUM ROADSIDE ASSISTANCE:
Provides owners with access to minor repairs or
towing for disabled vehicles. Although Roadside
Assistance is not a repair facility, it is a means of
assisting customers in an emergency situation.
Takes the anxiety out of uncertain situations by
providing easy access
to service professionals trained
to work with Buick owners, 24 hours
a day, 365 days
a year, including weekends and holidays.
For details
on Buick Premium Roadside Assistance,
please consult your Buick Premium Roadside Assistance
owner booklet included with your owner’s manual. For
needed assistance, call the Buick Premium Roadside
Assistance toll-free hotline: 1-800-252-
11 12.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
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Courtesy Transportation
To Buick Motor Division, Quality Means Service -- and
service means “keeping you on the road.”
Included with your Buick new car warranty
(3 years/36,000 miles (60 000 km), whichever occurs
first),
is Courtesy Transportation, a program which
will provide Buick retail and lease customers with:
Reimbursement toward a loaner vehicle, courtesy
of Buick Motor Division, up to
$30 a day (five
days maximum) for vehicles requiring overnight
warranty repairs. Also, reimbursement up to $30 a
day (five days maximum) may be available for the
cost
of a rental car, bus or even a cab.
0 A free one-way shuttle ride or vehicle pick-up from a
location up to
10 miles (1 6 km) from the dealership
is available for those whose vehicle only requires
same day warranty repairs.
NOTE: All Courtesy Transportation arrangements
will be administered by your Buick dealer
service management.
Courtesy Transportation is Buick’s way
of extending the
Premium Service you’ve come to expect from Buick
and its over
2,800 dealers. Please review the Courtesy
Transportation glove box card contained in your vehicle
or consult your Buick dealer for details. Because
of uncertain availability, it is frequently not
possible to provide customers with the same model
loaner vehicle (including optional equipment) as the
vehicle the customer owns or leases and has brought in
for warranty repair. If a loaner vehicle is required, please
consult your dealership for complete program details
and loaner car availability in your area.
Some state insurance regulations make it impractical
to rent vehicles to people under
21 years of age. If you
are under 21 and have difficulty renting a vehicle, Buick
will reimburse you up
to $30/day, for any documented
transportation you receive. Please consult your dealer
for details.
For warranty repairs during the Complete Vehicle
Coverage period in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation program. Please consult your dealer for details. The Courtesy Transportation program
is available only in the United States and Canada.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
Buick reserves the right to make any changes or
discontinue the Courtesy Transportation program at
any time without notification.
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REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition
to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario
K 1 G 3 52
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-52 1-7300, or write:
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner’s manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
Buick Motor Division
Customer Relations Center
902
E. Hamilton Avenue
Flint,
MI 48550
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