This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your warranty
and Owner Assistance Infomation booklet €or
infomation on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right
to
change eligibility limitations andor to discontinue its
participation in this program.
Both Buick and your Buick dealer are committed
to making sure you are completely satisfied with
your new vehicle.
Our experience has shown that,
if a situation arises where you feel your concern
has
not been adequately addressed, the Customer
Satisfaction Procedure described earlier in this
section
is very successful.
There
may be instances where an impartial third party
can assist in arriving at
a solution to a disagreement
regarding vehicle repairs
or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Buick voluntarily participates
in BBB
AUTO LINE.
BBB AUTO LINE is m out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free
of charge to customers who currently OWR or lease a
GM vehick.
If you are not satisfied after fofIowing the Customer
Satisfaction Procedure, you
may contact the BBB ming
the toll-free telephone number, cr write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Hnc.
4200 Wilson 53ouTevard
Suite
800
Arlington, VA 22203- 1894
Telephone: I-800-955-5 100
To file a claim, you will be asked to provide your mme
and address, your Vehicle Identification Number (VIN)
and a statement of the nature of your complaint.
Eligibility is limited
by vehicie age ad mileage, and
other factors.
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