1997 PONTIAC FIREBIRD mileage

Long Trip/Highway Maintenance Schedule I
67,500 Miles (112 500 km)
0 Change engine oil and filter (or every
12 months, whichever occurs first).
0 Lubricate chassis components (or every
12 months, whichever occurs first).
(See footnote
#.)
0 Rotate tires. See “Tire Inspection and
Rotation”
in the Index for proper rotation
pattern and additional information.
(See footnote +.)
An Emission Control Service.
1 DATE SERVICED BY: ACTUAL MILEAGE
75,000 Miles (125 000 km)
0 Change engine oil and filter (or every
12 months, whichever occurs first).
An Emission Control Service.
Lubricate chassis components (or every
12 months, whichever occurs first).
(See footnote
#.)
Change automatic transmission fluid and
filter if the vehicle is mainly driven under
one or more of these conditions:
- In heavy city traffic where the outside
temperature regularly reaches
90 OF
(32°C) or higher.
- In hilly or mountainous terrain.
- When doing frequent trailer towing.
(Continued)
7-39

wg TripEIighway Maintenance Schedule I
75,000 Miles (125 000 km) (Continued)
- Uses such as found in taxi, police or
If you do not use your vehicle under any of
these conditions, change the fluid and filter at
100,000 miles (1 66 000 km).
Manual transmission fluid doesn’t
require change.
0 Rotate tires. See “Tire Inspection and
Rotation”
in the Index for proper rotation
pattern
and additional information.
(See footnote
+.) (Also see footnote ++.>
delivery service.
I DATE ACTUAL MILEAGE SERVICED BY:
82,500 Miles (137 500 km)
Change engine oil and filter (or every
12 months, whichever o’ccurs first).
An Emission Control Sewice.
0 Lubricate chassis components (or every
12 months, whichever occurs first).
(See footnote
#.)
0 Rotate tires. See “Tire Inspection and
Rotation” in the Index
for proper rotation
pattern
and additional information.
(See footnote
+.)
DATE ACTUAL MILEAGE SERVICED BY:
7-40

I Long Tripmighway Maintenance Schedule I
100,000 Miles (1 66 000 km)
Inspect spark plug wires.
An Emission Control Sewice.
17 Replace spark plugs.
An Emission Control Service.
If you haven’t used your vehicle under
severe service conditions listed previously
and, therefore, haven’t changed your
automatic transmission fluid, change
both
the fluid and filter.
150,000 Miles (240 000 km)
Drain, flush and refill cooling system
(or every
60 months since last service,
whichever occurs first). See “Engine
Coolant” in the Index
for what to use.
Inspect hoses. Clean radiator, condenser,
pressure cap and neck. Pressure test
the cooling system and pressure cap.
An Emission Control Service.
I DATE I ACTUAL MILEAGE (SERVICED BY:(

For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
0
0
0
0
0
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title,
or the plate at
the top left of the instrument panel and visible
through the windshield
.)
Dealership name and location
Vehicle delivery date and present mileage
Nature
of concern
I
We encourage you to call us so we can give your inquiry
prompt attention. However, if you wish to write Pontiac,
address your inquiry to:
Pontiac Customer Assistance Center
One Pontiac Plaza
Pontiac,
MI 48340-2952
In Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Refer to your Warranty and Owner Assistance Information
booklet for addresses
of GM Overseas offices.
When contacting Pontiac, please remember that your
concern will likely be resolved in
the dealership, using the
dealer’s facilities, equipment and personnel. That is why we \
suggest
you follow Step One first if you have a concern.
L us’ )mer Assistance for Text
- !pT --e (TTY) Users
‘10 assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Pontiac
has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Pontiac by dialing: 1-800-833-PONT.
(TTY users in
Canada can dial
1-800-263-3830.)

We will provide the following services for
3 years/36,000 miles (60 000 km), at no expense to you:
Fuel delivery
Keys locked in vehicle
Tow to nearest dealership for warranty service
Change a flat tire
Jump starts
0 Courtesy Transportation -- See Pontiac Courtesy
Transportation section for details
We have quick, easy access to telephone numbers of the
following additional services depending on
your needs:
Hotels
0 Glass replacement
Rental vehicle or taxis
Police, fire department or hospitals
In many instances, mechanical failures are covered
under Pontiac’s comprehensive warranty. However,
when other services are utilized, our advisors will
explain any payment obligations you might incur. For prompt and efficient assistance when calling,
please
provide the following information to give the advisor:
0 Location of vehicle
Telephone number of your location
0 Vehicle model, year and color
0 Mileage of vehicle
0 Vehicle Identification Number (VIN)
* Vehicle license plate number
Pontiac reserves the right to limit services
or
reimbursement to an owner or driver when in Pontiac’s
judgement the claims become excessive
in frequency or
type of occurrence.
While we hope that you never have the occasion to use
our service,
it is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance
-- 1-800-ROADSIDE
or 1-800-762-3743.
8-7

GM Participation in an Alternative
Dispute Resolution
Program
This program is available in all 50 states and the
District of Columbia. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information
on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves
the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Pontiac and your Pontiac dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that,
if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is
very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Pontiac voluntarily participates in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own
or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, YOU may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-'955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN)
and a statement of the nature of your complaint.
Eligibility
is limited by vehicle age and mileage, and
other factors.
8-9