1997 PONTIAC FIREBIRD phone

GM Participation in an Alternative
Dispute Resolution
Program
This program is available in all 50 states and the
District of Columbia. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information
on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves
the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Pontiac and your Pontiac dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that,
if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is
very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Pontiac voluntarily participates in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own
or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, YOU may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-'955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN)
and a statement of the nature of your complaint.
Eligibility
is limited by vehicle age and mileage, and
other factors.
8-9

REPORTING SAFETY DEFECTS TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTIS
TO
GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in
a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-PM-CARES or write:
Pontiac Division Customer Assistance Center
One Pontiac Plaza
Pontiac, MI 48340-2952 In Canada, please call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General
Motors of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature
are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.

Close-Out Panel ... .............. 2-58
Clutch. Hydraulic
. . ... ............ 6-28
Comfort Controls
............ ............. 3-2
Compact Disc Care
.................. .............. 3-23
Player Errors ................................ 3 - 15
Trunk Mounted Player ......................... 3-16
Compact Spare Tire
............................. 5-38
Content Theft-Deterrent
......................... 2- 13
AlarmRanicMode
............................. 2-7
Feature Customization ......................... 2- 17
Control
of a Vehicle .............................. 4-5
Convertible
Top ................................ 2-68
Convex Outside Mirror
.......................... 2-57
Coolant
....................................... 6-29
Bleed Valves ............................ 5-20, 5-24
Heater, Engine ............................... 2-27
Recovery Tank . . .......................... 5-17
Cooling System ................................ 5- 16
Courtesy Lamps
................................ 2-54
Courtesy Transportation
........................... 8-8
Cruise Control
................................. 2-47
Customer Assistance for Text Telephone Users ......... 8-5
Customer Assistance Information ................... 8- 1
Customer Satisfaction Procedure
.................... 8-3
Damage, Finish .............. .............. 6-65
Damage, Sheet Metal ............................ 6-65
Daytime Running Lamps ......................... 2-53
Dead Battery
................................... 5-3
Defects, Reporting Safety ........................ 8- 10
Player
...................................... 3-14
Defensive
Driving
.......... .............. 4-2
Defogger. Rear Window
.......................... 3-5
Defogging
..................................... 3-4
Defrosting ..................................... 3-4
Delayed Illumination ....................... 2- 18, 2-54
Dimensions, Vehicle
............................ 6-75
Dolby' B Noise Reduction ........................ 3-9
Door
Last Door Closed Locking Feature
........... 2-5, 2-19
Lockout Prevention
....................... 2-5, 2-19
Locks
....................................... 2-4
Downshifting .................................. 2-36
Driver Position
................................. 1-13
Driver's Door Alarm Delay/Shock Sensor Enable
..... 2-22
Driving
City
........................................ 4-20
Defensive
.................................... 4-2
Drunken
..................................... 4-2
Freeway .................................... 4-21
InaBlizzard
................................. 4-28
In Foreign Countries ........................... 6-5
IntheRain .................................. 4-17
Night ...................................... 4-15
On Curves .................................. 4-10
On Grades While Towing a Trailer ............... 4-37
On Hill
and Mountain Roads .................... 4-23
On Snow and Ice
............................. 4-26
Throughwater
............................... 4-19
WetRoads
.................................. 4-17
Winter
...................................... 4-25
With a Trailer
................................ 4-36
Drunken Driving
................................ 4-2
9-3