1997 OLDSMOBILE SILHOUETTE phone

Oldsmobile Roadside Assistance
Program Features and Benefits
n
The Oldsmobile Roadside Assistance program means
help is just
a toll-free call away -- 24 hours a day,
365 days a year.
Courteous and capable Customer Assistance Advisors
are on-call to provide you with prompt assistance.
24-Hour Oldsmobile Roadside Assistance
Telephone Number
I-800-442-OLDS (6537) is the one number to call
for assistance
in the United States. Trained Customer
Assistance Advisors,
on-call to render assistance to
Oldsmobile drivers, can dispatch roadside assistance
and towing service, locate the nearest Oldsmobile
retail facility, take your request for an Oldsmobile
computerized trip routing or simply answer any
questions
the Oldsmobile driver may have about the
coverage provided by your Oldsmobile Roadside
Assistance Program. The Oldsmobile Roadside
Assistance number is fully staffed and operational
24 hours a day, 365 days a year.
Who Is Covered?
Oldsmobile Roadside Assistance covers all
1997 Oldsmobile vehicles.
Coverage is for the Oldsmobile vehicle,
regardless of
tlze driver, and is concurrent with the Bumper to Bumper
warranty period.
Oldsmobile reserves the right to
limit services or
reimbursement to an owner or driver when in
Oldsmobile’s judgement the claims become excessive
in
frequency or type of occurrence.
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GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet. General
Motors reserves the right
to change eligibility
limitations and/or to discontinue its participation in
this program.
Both Oldsmobile and your Oldsmobile retailer are
committed to making sure
you are completely satisfied
with your new vehicle. Our experience has shown that,
if a
situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Oldsmobile voluntarily participates
in
BBB AUTO LINE. BBB
AUTO LINE is an
out-of-court program
administered by
the Better Business Bureau system to
settle automotive disputes. This prograin is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write
them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone:
1 -800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VTN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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REPORTING SAFETY DEFECTS
TO THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors of Canada Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-442-6537 or write:
Oldsmobile Customer Assistance Network
P.O. Box 30095
Lansing, MI 48909
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals anc
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
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L
Service Manual 1997 $90.00
Car
& Light Truck
Transmission Unit Repair 1997 $40.00
Owner's Manual In Portfolio
1997 $1 5.00
Owner's Manual Without Portfolio 1997 $1 0.00
9
9
7.
G
M
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
~~
s Mail completed order form to:
H
I
P
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207 For purchases outside U.S.A. please write to the above address for quotation.
(CUSTOMER'S NAME) (ATTENTION)
T
(STREET ADDRESS-NO P.O. BOX NUMBERS)
(STATE) (ZIP CODE)
DAYTIME TELEPHONE NO.
0 AREA CODE
GM-OLD-ORD97 "(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
Check or Maney Order payable to Helm, Inc. (USA funds only - do hot send cash.)
[L1 Mastercard
Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the US. order processing.
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Fabric ...................................... 6-47
Class
....................................... 6-50
Inside
of Your Oldsmobile ...................... 6-47
Instrument Panel
............................. 6-49
Outside of Your Oldsmobile
.................... 6-50
Special Problems
............................. 6-48
Stains
...................................... 6-48
Tires
....................................... 6-52
Vinyl ....................................... 6-48
Wheels
..................................... 6-52
Windshield and Wiper Blades
................... 6-50
Climate Control System
........................... 3-2
Clock. Setting the
................................ 3-9
Coinholder
.................................... 2-74
Comfort Controls
................................ 3- 1
Compact Disc Care ............................. 3-30
Compact Disc Player
............................ 3- 19
Compact Disc Player Errors
....................... 3-21
Compact Disc Player. Remote
..................... 3-17
Compact Overhead Console
...................... 2-68
Compact Spare Tire
............................. 5-32
Content Theft Deterrent
.......................... 2-23
Control of
a Vehicle .............................. 4-6
Convenience Net
............................... 2-76
Side
....................................... 2-78
Convex Outside Mirror
.......................... 2-67
Coolant
....................................... 6-20
Adding
..................................... 6-23
Checking
................................... 6-22 Heater.
Engine
............................... 2-29
RecoveryTank
............................... 5-16
Whattouse ................................. 6-21
Courtesy Transportation
........................... 8-6
Cruise Control
................................. 2-55
Cupholders
.................................... 2-74
Customer Assistance for Text Telephone Users
......... 8-4
Customer Assistance Information
................... 8-1
Customer Satisfaction Procedure .................... 8-2
Damage. Finish
............................... 6-52
Damage. Sheet Metal
............................ 6-52
Daytime Running Lamps
......................... 2-59
Dead Battery
................................... 5-3
Defects? Reporting Safety ......................... 8-8
Defensive Driving
............................... 4-2
Defogger. Rear Window
.......................... 3-8
Defrosting
..................................... 3-8
Delayed Illumination
............................ 2-63
Dimensions. Vehicle ............................ 6-63
Door Locks
....................................... 2-3
Power Sliding
................................ 2-15
Sliding
..................................... 2-13
Door Ajar Light
............................... 2- 104
Driver Information Center
........................ 2-71
DriverPosition
................................. 1-34
Defogging
..................................... 3-8
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