1997 Oldsmobile Aurora phone

GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Oldsmobile and your Oldsmobile retailer are
committed to making sure you are completely satisfied
with your new vehicle. Our experience has shown that, if a
situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier in this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Oldsmobile voluntarily participates in
BBB AUTO LINE. BBB
AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program
is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1 804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.

REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-442-6537 or write:
Oldsmobile Customer Assistance Network
P.O. Box 30095
Lansing, MI 48909
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre
1908 Colonel Sam Drive
Oshawa, Ontario L 1
H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
8-9

ORDER TOLL FREE
(NOTE: For Credit Card Holders Only)
(Monday-Friday 8:OO AM - 6:OO PM EST) FAX Orders Only 1-31 3-865-5927
1-800-782-4356
Orders will be mailed within 1 O.days of receipt. Please allow ade uate time for postal
servlce.
If further mformatlon IS needed, write to the address s a own below or call
1-800-782-4356. Material cannot be returned for credit without packing slip with return
information withln
30 days of delivery. On returns, a re-stocking fee may be applied
against the original order.
PUBLICATION FORM
ITEM DESCRIPTION VEHICLE MODEL
It NUMBER
NAME I YEAR I
9-
9
7-
G
M
Service Manual Car
8( Light Truck 1997
Transmission Unit Repair 1997
Owner’s Manual In Portfolio 1997
Owner’s Manual Without Portfolio 1997
S
H
I
P
T
0
NOTE: Dealers and Companies please provide dealer
or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside USA. please write to the above address for quotation.
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER’S NAME) (ATTENTION)
(STREET ADDRESS-NO
P.O. BOX NUMBERS)
(CW (STATE)
(ZIP CODE)
DAYTIME TELEPHONE NO.
0
AREA CODE I
GM-OLD-ORD97 ‘(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
P
A
Y
M
E
N
T
- I
T
O Check or Money
Order payable
to Helm, Inc. (USA funds
only
- do not send cash.)
[c1 Mastercard
VISA
0 Discover L
QTY‘ EACH* PRICE TOTAL
PRICE
$90.00
$1 5.00
*
$1 0.00
I I I
TOTAL MATERIAL I
Michigan Purchasers
add 6% sales tax
U.S. Order Processing
$5.00
Canadian Postage
(See Note Below)
GRAND TOTAL
Account Number: ttrn UIn 11111 UIIl
Expiration 17 ml Check here if your billing address
Date mo/yr: is different from your shipping
address shown.
CUSTOMER SIGNATURE
Note to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
are to make checks payable in US. funds. To cover Canadian postage, add $11.50 plus the US. order processing.

Brake Adjustment
.................................. 6-31
Fluid
....................................... 6-28
Master Cylinder
.............................. 6-28
Parking
..................................... 2-28
PedalTravel
................................. 6-31
Replacing System Parts
........................ 6-3 1
System Warning Light ......................... 2-70
Trailer
...................................... 4-36
Transaxle Shift Interlock Check
.................. 7-41
Wear
....................................... 6-30
Brakes, Anti-Lock
............................... 4-7
Braking
........................................ 4-6
Braking in Emergencies
.......................... 4- 1 1
Break-In. New Vehicle
.......................... 2-20
Brightness Control
.............................. 2-46
BTSICheck
................................... 7-41
Bulb Replacement
.............................. 6-33
Exterior Front
................................ 6-34
Exterior Rear
................................ 6-39
Interior Lamps
............................... 6-43
Canadian Roadside Assistance
.................... 8-6
Capacities and Specifications
...................... 6-73
Carbon Monoxide
.......... 2-16,2-32,2-33,4-29, 4-35
Cassette Deck Service
........................... 7-39
Cassette Tape Player
....................... 3- 13. 3- 19
Care
....................................... 3-30
Errors
................................. 3-14, 3-19
Cellular Telephone Package
....................... 2-59
Center Passenger Position
........................ 1-3 1
Central Door Unlocking System
.................... 2-4
Certification Label
.............................. 4-30 Chains.
Safety
................................. 4-35
Chains. Tire
................................... 6-52
Change Oil Message
............................ 2-83
Changing a Flat Tire
............................. 5-24
Check Oil Level Message ........................ 2-83
Checking Your Restraint Systems
.................. 1-46
Chemical Paint Spotting
.......................... 6-59
Child Restraints
................................ 1-35
Securing in a Rear Outside Seat Position
........... 1-37
Securing in the Center Rear Seat Position
.......... 1-39
Securing in the Right Front Seat Position
.......... 1-41
TopStrap
................................... 1-36
Wheretoput
................................ 1-35
Cigarette Lighter
............................... 2-57
Circuit Breakers and Fuses
....................... 6-63
Cleaner.Air
................................... 6-15
Cleaning Aluminum or Chrome Wheels
....... .......... 6-58
Fabric
...................................... 6-53
Glass
....................................... 6-56
Inside of Your Aurora
......................... 6-53
Instrument Panel
............................. 6-55
LampLenses
................................ 6-57
Leather
..................................... 6-55
Outside of Your Aurora ........................ 6-57
Special Problems
............................. 6-54
Stains
...................................... 6-54
Tires
....................................... 6-58
Vinyl
....................................... 6-55
Wheels
..................................... 6-58
Windshield and Wiper Blades
.............. 2-39, 6-56
Climate Controls
................................ 3-2
Automatic Electronic
........................... 3-2
9-2
.. .

Right Front Passenger ......................... 3-10
Steering Wheel
............................... 3- 10
Clock. Setting the
............................... 3- 11
Comfort Controls
................................ 3-2
Compact Disc Care
............................. 3-30
Compact Disc Changer. Trunk Mounted
............. 3-22
Compact Disc Errors
.......................... 3-24
Loading the Magazine
......................... 3-22
Playing a Compact Disc
........................ 3-24
Compact.Disc Player
....................... 3-15. 3-21
Errors
................................. 3.15. 3.21
Compact Spare Tire
............................. 5-34
Control
of a Vehicle .............................. 4-6
ConvenienceNet
............................... 2-56
Convex Outside Mirror
.......................... 2-54
Coolant
....................................... 6-21
Heater. Engine
............................... 2-24
SurgeTank
.................................. 5-19
TemperatureGage
............................ 2-74
Cooling System
................................ 5-17
Cornering Lamps
............................... 2-45
CourtesyLamps
................................ 2-47
Courtesy Transportation
........................... 8-6
Cruise Control ................................. 2-40
Customer Assistance Information
................... 8- 1
Customer Satisfaction Procedure .................... 8-2
Damage. Finish
............................... 6-59
Damage. Sheet Metal
............................ 6-58
Date Display
................................... 2-85
Daytime Running Lamps ......................... 2-44
Customer Assistance
for Text Telephone Users
......... 8-4
DeadBattery
................................... 5-3 Defects. Reporting Safety
......................... 8-8
Defensive Driving ............................... 4-2
Defogger. Rear Window
.......................... 3-9
Defogging
..................................... 3-9
Defrosting
..................................... 3-9
Delayed Illumination
............................ 2-47
Delayed Locking
............................... 2-12
Dimensions. Vehicle
............................ 6-74
Distan e to Destination
.......................... 2-84
Dolby
& B Noise Reduction .................. 3.14. 3.20
Door AjarReminder
................................ 2-5
Central Unlocking System
....................... 2-4
Drive Position. Automatic Transaxle
................ 2-27
Driver Information Center
........................ 2-80
Driver Position
................................. 1 . 11
Driving
City
........................................ 4-21
Defensive
.................................... 4-2
Drunken
..................................... 4-3
Freeway
.................................... 4-22
InaBlizzard
................................. 4-28
IntheRain
.................................. 4-18
Night
...................................... 4-16
OnCurves
.................................. 4-11
On Hill and Mountain Roads
.................... 4-24
on Snow or Ice
............................... 4-27
Throughwater
............................... 4-20
WetRoads
.................................. 4-18
Winter
...................................... 4-26
With a Trailer
................................ 4-36
DIC
.......................................... 2-80
Locks
....................................... 2-4
On Grades While Towing a Trailer
............... 4-37
9-3