1997 Mercury Grand Marquis phone

4
%*
[II02600( ALL)01/96]
About the Warranties
[II02700( ALL)12/95]
Your vehicle is covered by three types of
warranties:Basic Vehicle Warranty, Extended
Warrantieson certain parts, andEmissions
Warranties.
%*
[II02800( ALL)01/96]
Read yourWarranty Information Bookletcarefully
to find out about your vehicle's warranties and
your basic rights and responsibilities.
*
[II02900( ALL)03/96]
If you lose yourWarranty Information Booklet,you
can get a new one free of charge. Contact any
Ford or Lincoln-Mercury dealer, or refer to the
addresses and phone numbers on the first page
of this Owner's Guide.
%*
[II03000( ALL)05/96]
Ford Extended Service Plan
*
[II03030( ALL)05/96]
More Protection for Your Vehicle
*
[II03060( ALL)05/96]
You can get more protection for your new car or
light truck by purchasing a Ford Extended
Service Plan (Ford ESP). Ford ESP is the only
extended service program with the Ford name
on it and the only service contract backed by
Ford Motor Company.
*
[II03090( ALL)05/96]
Ford ESP is an optional service contract, backed
and administered by Ford. It provides:
*
[II03120( ALL)05/96]
q
protection against repair costs after your
Bumper to Bumper Warranty expires;
[II03150( ALL)05/96]
and
*
[II03180( ALL)05/96]
q
other benefits during the warranty period
(such as: reimbursement for rentals; coverage
for certain maintenance and wear items).
File:02rciig.ex
Update:Tue Jun 11 13:52:18 1996

263
*
[HS01000( ALL)03/95]
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
*
[HS01025( ALL)04/95]
In the U.S., contact:
%*
[HS01050( ALL)03/95]
one inch art:0060100-E
*
[HS01100( ALL)05/96]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
%*
[HS01150( ALL)04/95]
one inch art:0060101-C
*
[HS01200( ALL)04/95]
Please have the following information available
when contacting Ford Customer Assistance:
*
[HS01300( ALL)05/96]
q
your telephone number (both business and
home)
*
[HS01400( ALL)05/96]
q
the name of the dealer and the city where the
dealership is located
*
[HS01500( ALL)05/96]
q
the year and make of your vehicle
*
[HS01550( ALL)05/96]
q
the date purchased
File:14rchsg.ex
Update:Tue Jun 11 14:01:53 1996

266
*
[HS03650( ALL)05/96]
Complaints involving vehicles in which
applicable new vehicle limited warranties have
expired at receipt of your application are not
eligible. Eligibility may differ according to state
law. For example, see the unique brochures for
California and Wisconsin purchasers/lessees.
*
[HS03700( ALL)05/96]
How does the Board Work?
*
[HS03800( ALL)05/96]
The Board consists of:
*
[HS03900( ALL)05/96]
q
three consumer representatives
*
[HS04000( ALL)05/96]
q
a Ford or Lincoln/Mercury dealer
*
[HS04200( ALL)05/96]
Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
*
[HS04220( ALL)05/96]
What the Board needs
*
[HS04230( ALL)05/96]
To have your case reviewed you must complete
the application in the DSB brochure and mail it
to the address provided on the application form.
*
[HS04240( ALL)05/96]
Your application is reviewed and, if it is
determined to be eligible, you will receive an
acknowledgment indicating:
*
[HS04250( ALL)05/96]
q
the file number assigned to your application
*
[HS04260( ALL)05/96]
q
the toll-free phone number of the DSB's
independent administrator
*
[HS04270( ALL)05/96]
Your dealership and a Ford Motor Company
representative are asked to submit statements at
this time.
File:14rchsg.ex
Update:Tue Jun 11 14:01:53 1996

275 [AC01500( ALL)09/95]
NOTE: The Federal Communications
Commission (FCC) or in Canada the
Canadian Radio Telecommunications
Commission (CRTC) regulates the use
of mobile communications systems Ð
such as two-way radios, telephones,
and theft alarms Ð that are equipped
with radio transmitters. Any such
equipment installed in your vehicle
should comply with FCC regulation
and should be installed only by a
qualified technician.
*
[AC01600( ALL)05/96]
NOTE: Mobile communications systems may
harm the operation of your vehicle,
particularly if they are not properly
designed for automotive use or are not
properly installed. For example, when
operated, such systems may cause the
engine to stumble or stall. In addition,
such systems may themselves be
damaged or their operation affected by
operating your vehicle. (Citizens band
[CB] transceivers, garage door openers,
and other transmitters whose power
output is 5 watts or less will not
ordinarily affect your vehicle's
operation.)
*
[AC01700( ALL)05/96]
NOTE: Because we have no control over the
installation, design, or manufacture of
such systems, Ford cannot assume
responsibility for any adverse effects or
damage that may result if you use this
equipment.
File:15rcacg.ex
Update:Wed Jun 19 14:46:55 1996